Nationwide Speeds Up Credit Decisioning by 50% with FICO Platform
Nationwide Building Society, the UK's third-largest mortgage provider, has successfully implemented FICO® Platform to revolutionize its credit decisioning process. The transformation involved migrating 1.5 million monthly credit decisions across mortgages, loans, and cards to a cloud-based system in just 7 months.
Key achievements include:
- 50% reduction in time to update decision components
- 30% faster implementation of new strategies
- Unified decision-making across multiple products
- Real-time credit limit adjustment capabilities
The migration has significantly improved operational efficiency and customer experience, leading to Nationwide ranking third in the UK for Net Promoter Scores and first among high-street financial services providers. For these achievements, Nationwide has won a 2025 FICO® Decision Award for Cloud Deployment.
Nationwide Building Society, il terzo maggiore fornitore di mutui nel Regno Unito, ha implementato con successo la FICO® Platform per rivoluzionare il suo processo di decisione creditizia. La trasformazione ha comportato la migrazione di 1,5 milioni di decisioni creditizie mensili riguardanti mutui, prestiti e carte a un sistema basato su cloud in soli 7 mesi.
I risultati chiave includono:
- riduzione del 50% del tempo necessario per aggiornare i componenti decisionali
- implementazione delle nuove strategie con il 30% di velocità in più
- decisioni unificate su più prodotti
- capacità di adeguamento dei limiti di credito in tempo reale
La migrazione ha migliorato significativamente l'efficienza operativa e l'esperienza del cliente, portando Nationwide a classificarsi al terzo posto nel Regno Unito per i punteggi Net Promoter e al primo posto tra i fornitori di servizi finanziari di alta strada. Per questi risultati, Nationwide ha vinto un FICO® Decision Award 2025 per il Cloud Deployment.
Nationwide Building Society, el tercer proveedor de hipotecas más grande del Reino Unido, ha implementado con éxito la FICO® Platform para revolucionar su proceso de toma de decisiones crediticias. La transformación involucró la migración de 1.5 millones de decisiones crediticias mensuales en hipotecas, préstamos y tarjetas a un sistema basado en la nube en solo 7 meses.
Los logros clave incluyen:
- reducción del 50% en el tiempo para actualizar los componentes de decisión
- implementación un 30% más rápida de nuevas estrategias
- toma de decisiones unificada en múltiples productos
- capacidades de ajuste de límites de crédito en tiempo real
La migración ha mejorado significativamente la eficiencia operativa y la experiencia del cliente, llevando a Nationwide a posicionarse en tercer lugar en el Reino Unido por puntajes de Net Promoter y en primer lugar entre los proveedores de servicios financieros de alta calle. Por estos logros, Nationwide ha ganado un FICO® Decision Award 2025 por Cloud Deployment.
네이션와이드 빌딩 소사이어티는 영국에서 세 번째로 큰 주택담보대출 제공업체로, FICO® 플랫폼을 성공적으로 도입하여 신용 결정 프로세스를 혁신했습니다. 이 변화는 150만 건의 월간 신용 결정을 주택담보대출, 대출 및 카드에 대해 클라우드 기반 시스템으로 단 7개월 만에 마이그레이션하는 것을 포함했습니다.
주요 성과는 다음과 같습니다:
- 결정 구성 요소 업데이트 시간 50% 단축
- 새로운 전략 구현 30% 더 빠름
- 다양한 제품에 걸친 통합 의사 결정
- 실시간 신용 한도 조정 기능
이번 마이그레이션은 운영 효율성과 고객 경험을 크게 향상시켰으며, 네이션와이드는 영국에서 넷 프로모터 스코어 3위, 고가 금융 서비스 제공업체 중 1위를 기록했습니다. 이러한 성과로 네이션와이드는 2025 FICO® Decision Award에서 클라우드 배포 부문을 수상했습니다.
Nationwide Building Society, le troisième plus grand fournisseur d'hypothèques au Royaume-Uni, a réussi à mettre en œuvre la FICO® Platform pour révolutionner son processus de décision de crédit. La transformation a impliqué la migration de 1,5 million de décisions de crédit mensuelles concernant les hypothèques, les prêts et les cartes vers un système basé sur le cloud en seulement 7 mois.
Les réalisations clés comprennent :
- réduction de 50 % du temps nécessaire pour mettre à jour les composants de décision
- mise en œuvre 30 % plus rapide de nouvelles stratégies
- prise de décision unifiée sur plusieurs produits
- capacité d'ajustement des limites de crédit en temps réel
La migration a considérablement amélioré l'efficacité opérationnelle et l'expérience client, plaçant Nationwide au troisième rang au Royaume-Uni pour les scores Net Promoter et au premier rang parmi les fournisseurs de services financiers de rue. Pour ces réalisations, Nationwide a remporté un FICO® Decision Award 2025 pour le déploiement dans le cloud.
Nationwide Building Society, der drittgrößte Hypothekenanbieter im Vereinigten Königreich, hat erfolgreich die FICO® Platform implementiert, um seinen Kreditentscheidungsprozess zu revolutionieren. Die Transformation umfasste die Migration von 1,5 Millionen monatlichen Kreditentscheidungen für Hypotheken, Darlehen und Karten in nur 7 Monaten auf ein cloudbasiertes System.
Wesentliche Erfolge umfassen:
- 50%ige Reduzierung der Zeit zur Aktualisierung der Entscheidungsbestandteile
- 30% schnellere Implementierung neuer Strategien
- Vereinheitlichte Entscheidungsfindung über mehrere Produkte hinweg
- Fähigkeiten zur Anpassung des Kreditlimits in Echtzeit
Die Migration hat die Betriebseffizienz und das Kundenerlebnis erheblich verbessert, sodass Nationwide im Vereinigten Königreich den dritten Platz bei den Net Promoter Scores und den ersten Platz unter den Anbietern von Finanzdienstleistungen in der Innenstadt belegt. Für diese Erfolge wurde Nationwide mit dem FICO® Decision Award 2025 für Cloud Deployment ausgezeichnet.
- 50% reduction in decision component update time
- 30% faster implementation of new strategies
- Processing 1.5 million credit decisions monthly
- Improved operational efficiency with real-time credit limit adjustments
- Enhanced customer satisfaction leading to top NPS ranking
- Successful cloud migration reducing conduct risk
- None.
Insights
FICO's announcement of Nationwide Building Society's successful implementation of FICO® Platform represents a significant customer win validation with measurable performance metrics. As the UK's third-largest mortgage provider, Nationwide's adoption demonstrates FICO's platform scalability, processing 1.5 million credit decisions monthly across mortgage, credit card, personal loan, and current account products.
The implementation delivered 50% reduction in decision component update time and 30% faster strategy rollouts, quantifiable efficiency metrics that validate FICO's value proposition. This translates to accelerated time-to-market and reduced operational overhead for financial institutions—key selling points when marketing to potential enterprise customers.
Nationwide's transformation from fragmented legacy systems to FICO's unified cloud platform illustrates the successful execution of FICO's strategic pivot toward cloud-based services and recurring revenue models. The customer's improved Net Promoter Score (NPS)—ranking third in the UK and first among high-street financial services providers—provides third-party validation of downstream customer satisfaction improvements.
The 7-month implementation timeframe for a project of this scale demonstrates operational efficiency in FICO's professional services organization. With Nationwide planning further integrations through 2025, this suggests additional embedded growth opportunities within this account and a potential reference customer for similar financial institutions globally.
This successful large-scale cloud migration at Nationwide Building Society demonstrates FICO Platform's enterprise-grade capabilities in handling complex, high-volume financial decisioning workflows. The migration of 1.5 million monthly credit decisions to a unified cloud architecture represents significant technical achievement, especially considering the 7-month timeframe for implementation.
From an architectural perspective, FICO's platform demonstrated key competitive advantages through its orchestration capabilities that integrated multiple external data providers—critical for modern financial decisioning systems requiring real-time data enrichment. The federated data orchestration capability mentioned enables more accurate affordability assessments and income verification without rebuilding integration frameworks.
The implementation approach—migrating five distinct products sequentially over 12 months with plans for additional integrations—showcases a methodical, risk-managed deployment strategy. This gradual expansion model typically yields higher success rates in enterprise financial technology implementations while enabling earlier ROI realization.
Most significantly, Nationwide's transformation demonstrates how decisioning technology can shift operational control from IT departments to business teams. The article notes that business units now independently manage credit risk decisioning with reduced engineering dependencies—representing a major operational shift that financial institutions increasingly demand from enterprise software. This business enablement aspect, beyond pure technical capabilities, represents significant competitive differentiation for FICO in the decisioning platform market.
From mortgages to loans, the world’s largest building society delivers real-time solutions to enhance customer satisfaction
Highlights:
- Nationwide migrated 1.5 million monthly credit decisions across mortgages, loans, and cards to the cloud-based FICO® Platform in just 7 months
-
Results include a
50% reduction in the time to make changes to decision components, and a30% faster process for rolling out new strategies -
Nationwide improved its Promoter Score (NPS), ranking third in the
UK and first among high-street financial services providers, according to Forrester Research. - Nationwide has won a 2025 FICO® Decision Award for Cloud Deployment
Nationwide Building Society (NBS), the UK’s third-largest mortgage provider and the world’s biggest building society, has revolutionized its credit risk and decisioning framework with FICO® Platform. The transformation involved moving to a single, cloud-hosted system for decisioning across mortgages, credit cards, personal loans and current accounts, delivering what Nationwide refers to as 'credit-risk-as-a-service'. Nationwide now uses FICO Platform to process around 1.5 million credit decisions monthly. This has led to a
More information: https://www.fico.com/en/fico-platform
“Transforming a system of this magnitude is no small feat, but the results speak for themselves,” said Andrew Lawrie, tech lead for credit risk at Nationwide Building Society.” We didn’t just move mortgages, loans, and cards to the FICO Platform; we reimagined how we make decisions. Now, changes that used to take weeks can be implemented in days, and our customers are seeing the benefits with faster, more personalized service.”
A Transformation to Meet Modern Banking Demands
Nationwide’s migration to FICO Platform was driven by the need to mitigate the conduct risk associated with an outdated legacy technology stack, to centralize decision-making and align with the corporate strategy to transition to cloud-based services. By leveraging FICO Platform’s orchestration capabilities, Nationwide incorporated external data providers into its workflows, enhancing decision accuracy and delivering tailored customer experiences. This centralized approach eliminated reliance on fragmented systems, enabling a smoother transition to cloud-hosted services.
“With FICO Platform, we’ve moved from a fragmented legacy system to a unified, scalable decisioning framework,” added Lawrie. “This transition has empowered our teams to implement changes faster, minimize risks, and provide customers with faster, more personalized experiences.”
Nationwide achieved significant milestones through its implementation of FICO Platform:
- Centralized Decisioning: Unified decision-making processes across mortgages, loans, and cards, enabling consistent application of policies and strategies.
-
50% Faster Policy Changes: Simplified workflows allow multiple resources to collaborate on changes, reducing change implementation time by half. - Real-Time Credit Limit Increases (RCLI): Enabled instant credit limit adjustments, improving customer satisfaction and regulatory responsiveness.
- Enhanced Integration Options: Federated Data Orchestration supports seamless integration with external data providers, improving accuracy in affordability assessments and income verification.
- Scalable Rollout: Successfully migrated five products in 12 months, with plans to integrate overdrafts and credit line increases by 2025.
Results that Drive Impact
Nationwide’s transformation has delivered significant operational efficiencies and customer benefits. Updates to decision components, such as scorecards and policy rules, are now
“This transformation wasn’t just about upgrading technology; it was about staying true to what makes us Nationwide — our members,” said Lawrie. “By moving to a unified decisioning platform, we’ve made it easier to deliver smarter, faster decisions that genuinely improve our members’ lives. Whether it’s helping someone secure their first mortgage or offering quicker, more accurate approvals, we’re building a foundation that keeps our members’ needs at the heart of everything we do.”
Driving Customer Satisfaction and Industry Recognition
The transition has not only streamlined operations but also significantly improved customer experience, contributing to Nationwide’s industry-leading NPS ranking.
“A 2024 report by Forrester Research put Nationwide third in the
For its achievements, Nationwide Building Society has won a 2025 FICO® Decision Award for Cloud Deployment.
“Nationwide’s project reflects the precision and expertise required to migrate from legacy systems while maintaining continuity for customers and operations,” said Erin Stillwell, EVP, payment partnerships at Blankfactor, one of the FICO Decision Awards judges. “Their success in implementing a scalable decisioning platform is a testament to their commitment to operational excellence and customer satisfaction.”
To see the full list of 2025 FICO Decisions Awards winners, check out: https://www.fico.com/en/decisionawards
About Nationwide Building Society
Nationwide is the largest building society in the world, serving over 17 million customers, with 16 million of those holding a current account, mortgage, or savings product, making them members of the Society. As a mutual organization, Nationwide is owned by its members, and it focuses on providing banking products and services tailored to their needs. Nationwide employs over 18,000 people, operating from its headquarters in
About the FICO® Decisions Awards
The FICO Decisions Awards recognize organisations that are achieving remarkable success using FICO solutions. A panel of independent judges with deep industry expertise evaluates nominations based upon measurable improvement in key metrics; demonstrated use of best practices; project scale, depth and breadth; and innovative uses of technology. The 2025 judges are:
- Regan Goble, risk analytics senior manager at Westpac NZ (Previous Winner)
- Megha Kumar, research vice president at IDC
- Joe McKendrick, analyst and senior contributor at Forbes
- Luiz Pacete, technology and marketing industry influencer
- Ali Paterson, founder and editor-in-chief at Fintech Finance
-
Mike Roberts, head of unsecured retail risk at HSBC
UK bank (Previous Winner) - Erin Stillwell, EVP, payment partnerships at Blankfactor
- Allan Tan, group editor-in-chief at Cxociety
The winners of the FICO Decisions Awards will be spotlighted at and win tickets to FICO® World 2025, May 6-9, 2025, at the Diplomat Hotel in
About FICO
FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 200 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, insurance, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 80 countries do everything from protecting 4 billion payment cards from fraud, to improving financial inclusion, to increasing supply chain resiliency. The FICO® Score, used by
Learn more at https://www.fico.com
FICO is a registered trademark of Fair Isaac Corporation in the
View source version on businesswire.com: https://www.businesswire.com/news/home/20250311605163/en/
For further comment contact:
FICO
Wendy Harrison/Parm Heer
ficoteam@harrisonsadler.com
0208 977 9132
Source: FICO
FAQ
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