CORRECTING and REPLACING FICO Survey: 1 in 4 Indonesian Consumers Report Losing Money to Scams via Real-Time Payments
Indonesian consumers want stronger protections against authorised push payment scams

FICO Survey reveals concerning increase in high-value scam losses exceeding
The updated release reads:
FICO SURVEY: 1 IN 4 INDONESIAN CONSUMERS REPORT LOSING MONEY TO SCAMS VIA REAL-TIME PAYMENTS
Indonesian consumers want stronger protections against authorised push payment scams
(NYSE: FICO)
Highlights
-
More than half (
56% ) of consumers inIndonesia identified having better fraud detection systems as the most important action banks can take to protect them from scams -
One in four (
23% ) Indonesian consumers reported losing money to scams via RTP -
The share of high-value scam losses exceeding
Rp 70 million (USD ) has risen to$4,300 8% in 2024
A new survey by global analytics software leader FICO highlights the rising threat of scams within
While most Indonesians (
“Scam losses are on the rise in
More information: https://www.fico.com/en/latest-thinking/ebook/2024-scams-impact-survey-indonesia
The findings emphasise the urgent need for proactive fraud detection and customer engagement, especially as RTP continues to gain traction in the country.
RTP continues to gain strong momentum in
“Real-time payments are now embedded in daily life for many Indonesians, and usage will only continue to grow,” added Kompella. “But as adoption increases, so does the risk of scams exploiting the speed and irrevocability of RTP. Banks are in a prime position to lead the fight—by educating consumers, clearly communicating risks, and deploying advanced scam detection tools to safeguard trust in the RTP ecosystem.”
The survey also highlights that Indonesian consumers strongly believe banks should play an active role in preventing scams. In fact,
“A bank’s ability to combat scams hinges on advanced technologies like AI-powered analytics, contextual decisioning and real-time customer engagement,” concluded Kompella. “These tools enable targeted warnings and automated actions, such as step-up authentication and transaction suspensions, to enhance scam prevention and protect customers effectively.”
FICO’s survey was conducted in 2024 by an independent research company. It surveyed 1,001 Indonesian adults, along with approximately 11,000 other consumers across 14 countries, to explore their experiences regarding RTP usage, scams, and their banks’ scam prevention capabilities.
About FICO
FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 200 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, insurance, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 80 countries do everything from protecting 4 billion payment cards from fraud, to improving financial inclusion, to increasing supply chain resiliency. The FICO® Score, used by
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Saxon Shirley
FICO
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saxonshirley@fico.com
Source: FICO