Shop and Ship Confidently with FedEx this Holiday Season

Rhea-AI Summary

FedEx Corp. (NYSE: FDX) is geared up for the upcoming holiday season, enhancing reliability, visibility, and convenience for customers. The company introduces new services like Picture Proof of Delivery and continues seven-day operations, reaching nearly 80% of the U.S. population on Sundays. FedEx Ground boasts improved transit times, and on-time service has returned to pre-pandemic standards. Over 700,000 team members are ready to ensure a smooth holiday experience, with increased automation in sortation. The company aims for carbon-neutral operations by 2040, further supporting sustainability initiatives.

Positive

• Introduction of Picture Proof of Delivery enhances customer trust.
• Seven-day operations allow Sunday deliveries to nearly 80% of the U.S. population.
• Improved transit times outperform competitors, like UPS Ground.
• On-time service has returned to pre-pandemic levels.
• Over 700,000 employees ready for holiday peak season.
• Advanced automation with over 97% of packages processed through automated stations.
• Paperless returns and convenient drop-off services available at over 10,000 locations.
• Increased self-service shipping stations enhance customer experience.
• Commitment to sustainability with new electric vehicles contributing to carbon-neutral goal by 2040.

Negative

• None.

FedEx is ready to provide outstanding service for another busy holiday season with enhanced reliability, visibility, and convenience

MEMPHIS, Tenn.--(BUSINESS WIRE)-- FedEx Corp. (NYSE: FDX) and its network of dedicated team members across the enterprise are ready to deliver another successful peak season.

“We’re all in for the holidays,” said Brie Carere, chief customer officer, FedEx Corporation. “We’ve been working with our customers throughout the year to plan for this peak, and we’ve set our bar even higher with an unmatched network and committed team ready to deliver an outstanding experience.”

A number of offerings and enhancements uniquely position FedEx and its customers for this holiday season:

• A Picture is Worth a Thousand Words: Picture Proof of Delivery provides customers with peace of mind when they receive a visual confirmation that their holiday shipments have arrived. FedEx Express and FedEx Ground are the first nationwide carriers to announce this service, which is offered for all residential, non-signature package deliveries without requiring an account or login.

• Seven is Better than Six: FedEx Ground will continue leveraging its unmatched seven-day operations with residential weekend deliveries, including service to nearly 80% of the U.S. population on Sundays.

• Speed Matters: FedEx Ground has best-in-market transit times, delivering faster to more locations than UPS Ground.

• Service You Can Count On: On-time service has reached pre-pandemic levels at FedEx Ground, thanks to accelerated technology improvements and optimized staffing levels.

In addition, other ways FedEx is creating outstanding experiences this peak season include:

• Commitment: More than 700,000 FedEx team members are ready to deliver for the holidays, furthering the commitment to the Purple Promise – to make every FedEx experience outstanding.

• Efficiency: FedEx Ground operates one of the most automated and flexible sortation and distribution networks in the industry. Currently, more than 97% of daily package volume travels through 160+ fully automated stations.

• Control: FedEx Delivery Manager continues to evolve to best meet customers’ needs. Whether it’s receiving notifications, requesting redirects, or placing holds on their packages, customers are in control and can tailor their delivery experience while helping to prevent theft.

• Convenience: Paperless returns and package pickup/drop-off services are now available in more than 10,000 staffed U.S. retail locations. In the U.S., 93% of the population now lives within five miles of a staffed retail location, allowing for an easy drop-off and returns experience for shoppers.

• Access: For this year’s peak season, FedEx Office will have more than 11,400 devices and workstations to process shipments in stores. That includes 800 locations with self-service shipping stations where customers can skip the line to print a shipping label or drop off packages.

• Large Items: FedEx Freight Direct offers delivery of heavy and bulky shipments inside customers‘ homes, reaching 90% of the U.S. population with through-the-door services.

• Sustainability: Thanks to new electric vehicles that have entered into service in the U.S. this past year, FedEx Express will make more deliveries than ever in all-electric vehicles this peak season, furthering the company’s commitment to carbon-neutral operations by 2040.

“To put it simply, we’ve built our reputation delivering the holiday season for our customers for nearly 50 years. I’m confident that our strong service and compelling value proposition will prepare our customers for this holiday season and for what’s next,” Carere said.

More information, including tools and tips to help customers prepare for the busy season, can be found at the FedEx Holiday Hub.

About FedEx Corp.

FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenue of $95 billion, the company offers integrated business solutions through operating companies competing collectively, operating collaboratively and innovating digitally under the respected FedEx brand. Consistently ranked among the world's most admired and trusted employers, FedEx inspires its nearly 550,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. To learn more, please visit fedex.com/about.

View source version on businesswire.com: https://www.businesswire.com/news/home/20221020005330/en/

Rachael Simmons

FedEx Media Relations

901-434-8100

Source: FedEx Corp.

FAQ

What new services is FedEx launching for the holiday season 2023?

FedEx is launching the Picture Proof of Delivery service and maintaining seven-day operations for residential deliveries.

How does FedEx's transit time compare to UPS Ground?

FedEx Ground offers best-in-market transit times, delivering faster to more locations than UPS Ground.

How many employees is FedEx deploying for the holiday season?

FedEx has over 700,000 team members ready to serve customers during the holiday peak season.

What is FedEx's goal for carbon-neutral operations?

FedEx aims to achieve carbon-neutral operations by 2040 through various sustainability initiatives.

Where can I find more information about FedEx's holiday shipping services?

More information, including tools and tips for holiday shipping, can be found at the FedEx Holiday Hub.