First Citizens Receives 20 Greenwich Excellence and Brand Awards for Small Business and Middle Market Banking

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First Citizens Bank, headquartered in Raleigh, N.C., has been recognized for the tenth consecutive year by Coalition Greenwich, receiving 20 awards for small business and middle market banking. The bank ranked fourth overall among over 500 surveyed institutions, winning 11 awards in Small Business Banking and nine in Middle Market Banking. This includes accolades for customer satisfaction and service quality. The awards highlight First Citizens' commitment to strong business practices and customer relationships, reflecting its focus on innovative services and financial strength. The parent company, First Citizens BancShares (NASDAQ: FCNCA), holds over $100 billion in assets.

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• Ranked fourth out of over 500 banks surveyed by Coalition Greenwich.
• Received a total of 20 awards, highlighting strong performance in Small Business and Middle Market Banking.
• Recognized for high customer satisfaction and strong relationship management.

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• None.

RALEIGH, N.C., Feb. 23, 2023 /PRNewswire/ -- For the tenth consecutive year, North Carolina-headquartered First Citizens Bank continues to be recognized by Coalition Greenwich with several national and regional awards for small business and middle market banking.

First Citizens ranked fourth in overall recognition out of the more than 500 banks surveyed and garnered 20 awards—11 in the Small Business Banking category (nine national and two regional), and nine in the Middle Market Banking category (five national and four regional).

"The depth and breadth of services and capabilities our combined organization can provide customers has never been greater," said Patrick Noble, business services executive for First Citizens Bank. "The fact that our recognition from Coalition Greenwich remained consistent to pre-pandemic levels speaks to the quality of service that we have consistently provided to business owners year over year. These awards are a testament to our focus on sound business practices, lifelong relationships and uncompromising integrity, all of which ultimately help our customers succeed."   

First Citizens was recognized for its ability to combine high quality day-to-day service, innovative digital banking tools and insights that help optimize business performance. It also received awards for overall client satisfaction and highly engaged and talented relationship managers. 

"First Citizens has the expertise, services and financial strength to take businesses to the next level," said Brendan Chambers, middle market banking executive for First Citizens Bank. "Once again, our clients have given us high marks for making it easy to do business with them and providing high-quality, tailored services that satisfy their business needs."

The complete list of awards received by First Citizens follows:

11 Small Business Banking Awards (Nine National / Two Regional)
2022 National Small Business Banking Awards:

• Best Brand - Ease of Doing Business
• Best Brand - Trust
• Best Brand - Values Long-Term Relationships
• Cash Management - Customer Service
• Cash Management - Ease of Product Implementation
• Cash Management - Overall Satisfaction
• Industry Understanding
• Likelihood to Recommend
• Overall Satisfaction with RM (Relationship Manager)

2022 Regional Small Business Banking Awards (of four regions in the U.S.):

• Likelihood to Recommend - South region
• Cash Management - Overall Satisfaction - South region

Nine Middle Market Banking Awards (Five National / Four Regional)
2022 National Middle Market Banking Awards:

• Best Brand – Ease of Doing Business
• Best Brand – Values Long-Term Relationships
• Cash Management – Overall Satisfaction
• Likelihood to Recommend
• Overall Satisfaction

2022 Regional Middle Market Banking Awards (of four regions in the U.S.):

• Likelihood to Recommend - South region
• Cash Management - Overall Satisfaction - South region
• Overall Satisfaction - South region
• Relationship Manager Proactively Provides Advice - South region

About the Greenwich Excellence Awards
Coalition Greenwich is the leading global provider of data, analytics and insights to the financial services industry. For 2022 honors, Coalition Greenwich evaluated the small business banking and middle market platforms of more than 500 banks. Of these, only 21 have the distinctive quality required to win a Greenwich Excellence Award for small business; 23 for middle market. Awards in the small business category are based on interviews with businesses with sales of $1-10 million across the country. Awards in the middle market category are based on interviews with businesses with sales of $10–500 million across the country.

About First Citizens Bank
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Founded in 1898 and headquartered in Raleigh, N.C., First Citizens is the largest family-controlled bank in the United States, providing a unique legacy of strength, stability and long-term thinking that has spanned generations. We offer an array of general banking services including a network of 500-plus branches in 22 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $100 billion in assets. First Citizens Bank, Member FDIC. Discover more at firstcitizens.com.

Contact:	Barbara Thompson
	Corporate Communications
	919-716-2716

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SOURCE First Citizens Bank

FAQ

How many awards did First Citizens Bank receive in 2023?

First Citizens Bank received a total of 20 awards in 2023 from Coalition Greenwich.

What is the significance of the Greenwich Excellence Awards for FCNCA?

The Greenwich Excellence Awards recognize high-quality service in small business and middle market banking, showcasing FCNCA's commitment to customer satisfaction.

In which categories did First Citizens Bank win awards?

First Citizens Bank won awards in Small Business Banking and Middle Market Banking categories.

What is the stock symbol for First Citizens BancShares?

The stock symbol for First Citizens BancShares is FCNCA.

What does First Citizens Bank focus on in its banking services?

First Citizens Bank focuses on sound business practices, customer relationships, and high-quality service delivery.