ServiceMac Named a Fannie Mae 2024 STAR™ Performer Award Winner
ServiceMac, a First American company specializing in mortgage subservicing, has been awarded the Fannie Mae 2024 STAR™ Performer recognition in both General Servicing and Solution Delivery categories. This marks the second consecutive year the company has received the STAR award in General Servicing.
The Servicer Total Achievement and Rewards™ (STAR™) Program, established in 2011, acknowledges top-performing mortgage servicers for their competency, capability, and overall performance. Bob Caruso, ServiceMac's president and CEO, highlighted the company's commitment to maximizing efficiency and managing portfolio risk while delivering superior customer service.
Cyndi Danko, Fannie Mae's senior vice president and single-family chief credit officer, emphasized the important role of STAR Program servicers in providing stability to borrowers and maintaining strong servicing standards, contributing to the safety of Fannie Mae's business and the residential mortgage market.
ServiceMac, una società di First American specializzata nella subservicing di mutui, ha ricevuto il riconoscimento Fannie Mae 2024 STAR™ Performer sia nella categoria Servizi Generali che nella categoria Consegna Soluzioni. Questo segna il secondo anno consecutivo in cui l'azienda ha ottenuto il premio STAR per i Servizi Generali.
Il Servicer Total Achievement and Rewards™ (STAR™) Program, istituito nel 2011, riconosce i servicer di mutui ad alte prestazioni per la loro competenza, capacità e prestazioni complessive. Bob Caruso, presidente e CEO di ServiceMac, ha sottolineato l'impegno dell'azienda a massimizzare l'efficienza e gestire il rischio del portafoglio, offrendo al contempo un servizio clienti superiore.
Cyndi Danko, vicepresidente senior di Fannie Mae e chief credit officer per le famiglie singole, ha evidenziato il ruolo importante dei servicer del Programma STAR nel fornire stabilità ai mutuatari e nel mantenere elevati standard di servizio, contribuendo così alla sicurezza dell'attività di Fannie Mae e del mercato dei mutui residenziali.
ServiceMac, una empresa de First American especializada en subservicing de hipotecas, ha sido galardonada con el reconocimiento Fannie Mae 2024 STAR™ Performer en las categorías de Servicios Generales y Entrega de Soluciones. Este es el segundo año consecutivo que la empresa recibe el premio STAR en Servicios Generales.
El Servicer Total Achievement and Rewards™ (STAR™) Program, establecido en 2011, reconoce a los servicers de hipotecas de alto rendimiento por su competencia, capacidad y rendimiento general. Bob Caruso, presidente y CEO de ServiceMac, destacó el compromiso de la empresa con la maximización de la eficiencia y la gestión del riesgo de cartera, al tiempo que ofrece un servicio al cliente superior.
Cyndi Danko, vicepresidenta senior de Fannie Mae y directora de crédito para familias unifamiliares, enfatizó el importante papel de los servicers del Programa STAR en proporcionar estabilidad a los prestatarios y mantener altos estándares de servicio, contribuyendo así a la seguridad del negocio de Fannie Mae y del mercado hipotecario residencial.
ServiceMac은 모기지 서브서빙을 전문으로 하는 First American 회사로, Fannie Mae 2024 STAR™ Performer로서 일반 서비스 및 솔루션 제공 분야에서 인정을 받았습니다. 이는 회사가 일반 서비스 부문에서 두 번째로 연속적으로 STAR 상을 수상한 것입니다.
Servicer Total Achievement and Rewards™ (STAR™) Program은 2011년에 설립되어, 최고의 성과를 내는 모기지 서버를 그들의 능력, 역량 및 전반적인 성과에 대해 인정합니다. ServiceMac의 사장 겸 CEO인 Bob Caruso는 효율성을 극대화하고 포트폴리오 리스크를 관리하면서 우수한 고객 서비스를 제공하겠다는 회사의 의지를 강조했습니다.
Fannie Mae의 수석 부사장 겸 단독 가족 신용 책임자인 Cyndi Danko는 STAR 프로그램의 서버들이 대출자에게 안정성을 제공하고 강력한 서비스 기준을 유지하는 중요한 역할을 하여 Fannie Mae의 비즈니스와 주택 모기지 시장의 안전에 기여하고 있다고 강조했습니다.
ServiceMac, une entreprise de First American spécialisée dans le sous-traitement hypothécaire, a été récompensée par la reconnaissance Fannie Mae 2024 STAR™ Performer dans les catégories Services Généraux et Livraison de Solutions. Cela marque la deuxième année consécutive que l'entreprise reçoit le prix STAR dans la catégorie Services Généraux.
Le Servicer Total Achievement and Rewards™ (STAR™) Program, établi en 2011, reconnaît les servicers hypothécaires les plus performants pour leur compétence, leur capacité et leur performance globale. Bob Caruso, président et PDG de ServiceMac, a souligné l'engagement de l'entreprise à maximiser l'efficacité et à gérer le risque de portefeuille tout en offrant un service client supérieur.
Cyndi Danko, vice-présidente senior de Fannie Mae et responsable du crédit pour les maisons individuelles, a souligné le rôle important des servicers du programme STAR dans la fourniture de stabilité aux emprunteurs et le maintien de normes de service élevées, contribuant ainsi à la sécurité des activités de Fannie Mae et du marché hypothécaire résidentiel.
ServiceMac, ein Unternehmen von First American, das sich auf die Subservicing von Hypotheken spezialisiert hat, wurde mit der Auszeichnung Fannie Mae 2024 STAR™ Performer in den Kategorien Allgemeiner Service und Lösungsbereitstellung ausgezeichnet. Dies ist das zweite Jahr in Folge, dass das Unternehmen den STAR-Preis im Allgemeinen Service erhält.
Das Servicer Total Achievement and Rewards™ (STAR™) Program, das 2011 ins Leben gerufen wurde, anerkennt leistungsstarke Hypothekenservicer für ihre Kompetenz, Fähigkeit und Gesamtleistung. Bob Caruso, Präsident und CEO von ServiceMac, hob das Engagement des Unternehmens hervor, die Effizienz zu maximieren und das Portfolio-Risiko zu managen, während gleichzeitig ein überlegener Kundenservice geboten wird.
Cyndi Danko, Senior Vice President von Fannie Mae und Chief Credit Officer für Einfamilienhäuser, betonte die wichtige Rolle der STAR-Programmdienstleister bei der Bereitstellung von Stabilität für die Kreditnehmer und der Aufrechterhaltung hoher Servicestandards, was zur Sicherheit von Fannie Maes Geschäft und dem Wohnungsmarkt beiträgt.
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—ServiceMac named one of the top-rated servicers in the
“ServiceMac is committed to helping mortgage servicing rights owners maximize their efficiency and manage portfolio risk, while delivering superior customer service to borrowers,” said Bob Caruso, president and CEO of ServiceMac. “Earning recognition from Fannie Mae as a top-performing servicer for a second straight year reflects the effectiveness of our approach, which combines our proprietary subservicing technology platform with industry-leading customer support delivered by our expert staff members.”
Since 2011, Fannie Mae’s STAR Program has enabled broad and lasting improvements across the mortgage servicing industry by promoting servicing knowledge and excellence.
“We’re proud of this year’s top-performing STAR Program servicers who are critical partners in our mission to provide stability to borrowers based on strong servicing standards,” said Cyndi Danko, senior vice president and single-family chief credit officer, Fannie Mae. “Our servicers continue to show their commitment to operational excellence while reducing credit loss – a crucial component to the overall safety and soundness of Fannie Mae’s business and the residential mortgage market.”
About ServiceMac, LLC
ServiceMac, LLC, a member of the First American family of companies, is focused on providing superior technology, products and services for the mortgage industry backed by highly customized service and support. A leading innovator in mortgage subservicing, the company offers lenders, investors and other mortgage servicers customized solutions that span the mortgage continuum and enhance security, customer satisfaction and profitability. More information can be found at https://info.servicemacusa.com/about-us.
About First American
First American Financial Corporation (NYSE: FAF) is a premier provider of title, settlement and risk solutions for real estate transactions. With its combination of financial strength and stability built over more than 135 years, innovative proprietary technologies, and unmatched data assets, the company is leading the digital transformation of its industry. First American also provides data products to the title industry and other third parties; valuation products and services; mortgage subservicing; home warranty products; banking, trust and wealth management services; and other related products and services. With total revenue of
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Source: ServiceMac, LLC
FAQ
What awards did ServiceMac receive from Fannie Mae in 2024?
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