ServiceMac Honored by Freddie Mac as a 2024 Servicer Honors and Rewards Program Award Winner
ServiceMac, a mortgage subservicer and First American company member, has been awarded gold in Freddie Mac's 2024 Servicer Honors and Rewards Program (SHARP) for servicers managing 75,000-199,999 Freddie Mac mortgages. The recognition highlights ServiceMac's excellence in customer service, credit risk minimization, and cost reduction.
Bob Caruso, ServiceMac's president and CEO, emphasized their focus on superior customer service delivery, efficiency maximization, and portfolio risk management through their proprietary subservicing technology platform. Donna Spencer, Freddie Mac's vice president, praised the winners' contributions to homeowner outcomes.
Founded in 2017 and acquired by First American in October 2021, ServiceMac began portfolio operations in 2019 and now services over $200 billion in first and second mortgage portfolios. The company's growth is attributed to its technology, risk management, compliance tools, customer service, and experienced team.
ServiceMac, un subservicer di mutui e membro di First American, ha ricevuto il premio oro nel programma 2024 di onori e premi per i servicer di Freddie Mac (SHARP) per i servicer che gestiscono tra 75.000 e 199.999 mutui Freddie Mac. Il riconoscimento evidenzia l'eccellenza di ServiceMac nel servizio clienti, nella minimizzazione del rischio di credito e nella riduzione dei costi.
Bob Caruso, presidente e CEO di ServiceMac, ha sottolineato il loro impegno nella fornitura di un servizio clienti superiore, nella massimizzazione dell'efficienza e nella gestione del rischio del portafoglio attraverso la loro piattaforma tecnologica proprietaria di subservicing. Donna Spencer, vicepresidente di Freddie Mac, ha lodato i contributi dei vincitori ai risultati per i proprietari di case.
Fondata nel 2017 e acquisita da First American nell'ottobre 2021, ServiceMac ha avviato le operazioni di portafoglio nel 2019 e ora gestisce oltre 200 miliardi di dollari in portafogli di mutui di prima e seconda classe. La crescita dell'azienda è attribuita alla sua tecnologia, gestione del rischio, strumenti di conformità, servizio clienti e team esperto.
ServiceMac, un subservicer de hipotecas y miembro de First American, ha sido galardonado con el oro en el programa de Honores y Recompensas para Servidores de Freddie Mac 2024 (SHARP) para servidores que gestionan entre 75,000 y 199,999 hipotecas de Freddie Mac. El reconocimiento destaca la excelencia de ServiceMac en el servicio al cliente, la minimización del riesgo crediticio y la reducción de costos.
Bob Caruso, presidente y CEO de ServiceMac, enfatizó su enfoque en la entrega de un servicio al cliente superior, la maximización de la eficiencia y la gestión del riesgo de la cartera a través de su plataforma tecnológica de subservicing propietaria. Donna Spencer, vicepresidenta de Freddie Mac, elogió las contribuciones de los ganadores a los resultados de los propietarios de viviendas.
Fundada en 2017 y adquirida por First American en octubre de 2021, ServiceMac comenzó sus operaciones de cartera en 2019 y ahora gestiona más de 200 mil millones de dólares en carteras de hipotecas de primera y segunda clase. El crecimiento de la empresa se atribuye a su tecnología, gestión de riesgos, herramientas de cumplimiento, servicio al cliente y equipo experimentado.
ServiceMac는 모기지 서브서버이며 First American 회사의 일원으로, 75,000-199,999개의 Freddie Mac 모기지를 관리하는 서브서버를 위한 Freddie Mac 2024 서비스 우수상 및 보상 프로그램(SHARP)에서 금상을 수상했습니다. 이 인정은 고객 서비스, 신용 위험 최소화 및 비용 절감에서의 ServiceMac의 우수성을 강조합니다.
ServiceMac의 사장 겸 CEO인 Bob Caruso는 자사 독자적인 서브서빙 기술 플랫폼을 통해 우수한 고객 서비스 제공, 효율성 극대화 및 포트폴리오 위험 관리를 강조했습니다. Freddie Mac의 부사장인 Donna Spencer는 수상자들이 주택 소유자 결과에 기여한 점을 칭찬했습니다.
2017년에 설립되어 2021년 10월 First American에 인수된 ServiceMac은 2019년에 포트폴리오 운영을 시작했으며 현재 2,000억 달러 이상의 1차 및 2차 모기지 포트폴리오를 관리하고 있습니다. 회사의 성장은 기술, 위험 관리, 준수 도구, 고객 서비스 및 경험이 풍부한 팀에 기인합니다.
ServiceMac, un sous-traitant hypothécaire et membre de First American, a reçu le prix d'or dans le programme d'honneurs et de récompenses 2024 de Freddie Mac (SHARP) pour les sous-traitants gérant entre 75 000 et 199 999 hypothèques Freddie Mac. Cette reconnaissance met en avant l'excellence de ServiceMac en matière de service client, de minimisation des risques de crédit et de réduction des coûts.
Bob Caruso, président et PDG de ServiceMac, a souligné leur engagement à fournir un service client supérieur, à maximiser l'efficacité et à gérer le risque de portefeuille grâce à leur plateforme technologique de sous-traitance propriétaire. Donna Spencer, vice-présidente de Freddie Mac, a salué les contributions des lauréats aux résultats des propriétaires de logements.
Fondée en 2017 et acquise par First American en octobre 2021, ServiceMac a commencé ses opérations de portefeuille en 2019 et gère désormais plus de 200 milliards de dollars en portefeuilles de prêts hypothécaires de première et deuxième classe. La croissance de l'entreprise est attribuée à sa technologie, à la gestion des risques, aux outils de conformité, au service client et à son équipe expérimentée.
ServiceMac, ein Hypotheken-Subservicer und Mitglied von First American, wurde mit Gold im Freddie Mac 2024 Servicer Honors and Rewards Program (SHARP) für Servicer ausgezeichnet, die 75.000 bis 199.999 Freddie Mac Hypotheken verwalten. Diese Anerkennung hebt die Exzellenz von ServiceMac im Kundenservice, in der Minimierung von Kreditrisiken und in der Kostensenkung hervor.
Bob Caruso, Präsident und CEO von ServiceMac, betonte ihren Fokus auf die Bereitstellung eines überlegenen Kundenservices, die Maximierung der Effizienz und das Portfoliomanagement durch ihre proprietäre Subservicing-Technologieplattform. Donna Spencer, Vizepräsidentin von Freddie Mac, lobte die Beiträge der Gewinner zu den Ergebnissen der Hausbesitzer.
Gegründet im Jahr 2017 und im Oktober 2021 von First American übernommen, nahm ServiceMac 2019 den Betrieb des Portfolios auf und verwaltet nun über 200 Milliarden Dollar in ersten und zweiten Hypothekenportfolios. Das Wachstum des Unternehmens wird auf seine Technologie, Risikomanagement, Compliance-Tools, Kundenservice und erfahrenes Team zurückgeführt.
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—Recognition spotlights ServiceMac as one of the top-rated servicers in the U.S.—
“Since our inception, we’ve been focused on helping servicers provide superior customer service to their clients, while maximizing efficiency and managing portfolio risk,” said Bob Caruso, president and CEO of ServiceMac. “Freddie Mac’s recognition serves as an endorsement of our approach, which combines our proprietary subservicing technology platform with industry-leading customer support delivered by our expert staff members.”
SHARP award winners are chosen based on their Servicer Success Scorecard rankings, which determine the top portfolio performance for the previous year.
"Freddie Mac is proud to recognize the exceptional achievements of our servicers in this year’s SHARP awards,” said Donna Spencer, vice president, servicing relationship and performance management. “Their leadership, expertise and dedication continue to make a crucial difference in homeowner outcomes. We’re proud to partner with these servicers that constantly educate, assist and interact with homeowners, while offering solutions to help distressed borrowers remain in their homes. Congratulations to these exemplary, indispensable members of the mortgage ecosystem."
Founded in 2017 and acquired by First American in October 2021, ServiceMac onboarded its first portfolio in 2019 and now services over
About ServiceMac, LLC
ServiceMac, LLC, a member of the First American family of companies, is focused on providing superior technology, products and services for the mortgage industry backed by highly customized service and support. The innovative mortgage subservicing company offers lenders, investors and other mortgage servicers customized solutions that span the mortgage continuum and enhance security, customer satisfaction and profitability. More information can be found at https://info.servicemacusa.com/about-us.
About First American
First American Financial Corporation (NYSE: FAF) is a premier provider of title, settlement and risk solutions for real estate transactions. With its combination of financial strength and stability built over more than 135 years, innovative proprietary technologies, and unmatched data assets, the company is leading the digital transformation of its industry. First American also provides data products to the title industry and other third parties; valuation products and services; mortgage subservicing; home warranty products; banking, trust and wealth management services; and other related products and services. With total revenue of
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Source: ServiceMac, LLC
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