EXL launches EXLerate.AI platform to drive accelerated AI business benefits at scale for enterprises
EXL (NASDAQ: EXLS) has unveiled EXLerate.AI, an advanced agentic AI platform designed to help enterprises integrate AI solutions into their business operations. The cloud-agnostic, modular orchestration platform features over 10 industry-specific AI agents currently deployed across insurance, healthcare, retail, utilities, and financial services sectors.
The platform includes more than 100 accelerators and introduces two new proprietary Large Language Models (LLMs) for health and finance, building upon their 2024 Insurance LLM. EXLerate.AI's key features include AI Agents and Accelerators, Domain Specific LLMs, and an Open Architecture Platform compatible with major technology providers like NVIDIA, AWS, Google, Microsoft, ServiceNow, and Salesforce.
The solution aims to enhance efficiency, customer experience, accuracy, and scalability across business operations, focusing on processes such as claims adjudication, commercial underwriting, payment servicing, and customer service.
EXL (NASDAQ: EXLS) ha presentato EXLerate.AI, una piattaforma avanzata di intelligenza artificiale agentica progettata per aiutare le imprese a integrare soluzioni di intelligenza artificiale nelle loro operazioni aziendali. La piattaforma di orchestrazione modulare, indipendente dal cloud, presenta oltre 10 agenti AI specifici per il settore attualmente implementati nei settori assicurativo, sanitario, retail, utilities e servizi finanziari.
La piattaforma include più di 100 acceleratori e introduce due nuovi modelli di linguaggio di grandi dimensioni (LLM) proprietari per la salute e la finanza, basandosi sul loro LLM per le assicurazioni del 2024. Le caratteristiche principali di EXLerate.AI includono Agenti AI e Acceleratori, LLM specifici per il dominio e una piattaforma ad architettura aperta compatibile con i principali fornitori di tecnologia come NVIDIA, AWS, Google, Microsoft, ServiceNow e Salesforce.
La soluzione mira a migliorare l'efficienza, l'esperienza del cliente, la precisione e la scalabilità delle operazioni aziendali, concentrandosi su processi come l'aggiudicazione dei reclami, la sottoscrizione commerciale, il servizio di pagamento e il servizio clienti.
EXL (NASDAQ: EXLS) ha presentado EXLerate.AI, una plataforma avanzada de IA agentiva diseñada para ayudar a las empresas a integrar soluciones de IA en sus operaciones comerciales. La plataforma de orquestación modular, independiente de la nube, cuenta con más de 10 agentes de IA específicos de la industria actualmente desplegados en los sectores de seguros, salud, retail, servicios públicos y servicios financieros.
La plataforma incluye más de 100 aceleradores e introduce dos nuevos Modelos de Lenguaje Grande (LLM) propietarios para salud y finanzas, basándose en su LLM de seguros de 2024. Las características clave de EXLerate.AI incluyen Agentes de IA y Aceleradores, LLM específicos del dominio y una Plataforma de Arquitectura Abierta compatible con los principales proveedores de tecnología como NVIDIA, AWS, Google, Microsoft, ServiceNow y Salesforce.
La solución tiene como objetivo mejorar la eficiencia, la experiencia del cliente, la precisión y la escalabilidad en las operaciones comerciales, centrándose en procesos como la adjudicación de reclamaciones, la suscripción comercial, el servicio de pagos y el servicio al cliente.
EXL (NASDAQ: EXLS)는 기업이 비즈니스 운영에 AI 솔루션을 통합할 수 있도록 돕기 위해 설계된 고급 에이전트 AI 플랫폼인 EXLerate.AI를 발표했습니다. 클라우드에 구애받지 않는 모듈형 오케스트레이션 플랫폼은 현재 보험, 의료, 소매, 유틸리티 및 금융 서비스 분야에 배포된 10개 이상의 산업별 AI 에이전트를 특징으로 합니다.
이 플랫폼은 100개 이상의 가속기를 포함하며, 2024년 보험 LLM을 기반으로 건강 및 금융을 위한 두 개의 새로운 독점 대형 언어 모델(LLM)을 도입합니다. EXLerate.AI의 주요 기능에는 AI 에이전트 및 가속기, 도메인 특정 LLM, NVIDIA, AWS, Google, Microsoft, ServiceNow 및 Salesforce와 같은 주요 기술 제공업체와 호환되는 개방형 아키텍처 플랫폼이 포함됩니다.
이 솔루션은 청구 심사, 상업적 인수, 결제 서비스 및 고객 서비스와 같은 프로세스에 초점을 맞추어 비즈니스 운영의 효율성, 고객 경험, 정확성 및 확장성을 향상시키는 것을 목표로 합니다.
EXL (NASDAQ: EXLS) a dévoilé EXLerate.AI, une plateforme avancée d'IA agentique conçue pour aider les entreprises à intégrer des solutions d'IA dans leurs opérations commerciales. La plateforme d'orchestration modulaire, indépendante du cloud, dispose de plus de 10 agents IA spécifiques à l'industrie actuellement déployés dans les secteurs de l'assurance, de la santé, du commerce de détail, des services publics et des services financiers.
La plateforme comprend plus de 100 accélérateurs et introduit deux nouveaux modèles de langage de grande taille (LLM) propriétaires pour la santé et les finances, s'appuyant sur leur LLM d'assurance de 2024. Les principales caractéristiques d'EXLerate.AI incluent des agents IA et des accélérateurs, des LLM spécifiques au domaine et une plateforme d'architecture ouverte compatible avec les principaux fournisseurs de technologie tels que NVIDIA, AWS, Google, Microsoft, ServiceNow et Salesforce.
La solution vise à améliorer l'efficacité, l'expérience client, la précision et la scalabilité des opérations commerciales, en se concentrant sur des processus tels que le règlement des sinistres, la souscription commerciale, le service de paiement et le service client.
EXL (NASDAQ: EXLS) hat EXLerate.AI vorgestellt, eine fortschrittliche agentische KI-Plattform, die Unternehmen dabei helfen soll, KI-Lösungen in ihre Geschäftsabläufe zu integrieren. Die cloudunabhängige, modulare Orchestrierungsplattform bietet über 10 branchenspezifische KI-Agenten, die derzeit in den Bereichen Versicherung, Gesundheitswesen, Einzelhandel, Versorgungsunternehmen und Finanzdienstleistungen eingesetzt werden.
Die Plattform umfasst mehr als 100 Beschleuniger und führt zwei neue proprietäre große Sprachmodelle (LLMs) für Gesundheit und Finanzen ein, die auf ihrem 2024er Versicherungs-LLM basieren. Zu den Hauptfunktionen von EXLerate.AI gehören KI-Agenten und -Beschleuniger, domänenspezifische LLMs und eine offene Architekturplattform, die mit führenden Technologieanbietern wie NVIDIA, AWS, Google, Microsoft, ServiceNow und Salesforce kompatibel ist.
Die Lösung zielt darauf ab, die Effizienz, das Kundenerlebnis, die Genauigkeit und die Skalierbarkeit in den Geschäftsabläufen zu verbessern, wobei der Fokus auf Prozessen wie der Schadensregulierung, der kommerziellen Zeichnung, der Zahlungsabwicklung und dem Kundenservice liegt.
- Launch of comprehensive AI platform with 100+ accelerators and 10+ industry-specific agents
- Proprietary domain-specific LLMs for health, finance, and insurance
- Open architecture ensures flexibility and compatibility with major tech providers
- Platform already operational across multiple industries
- Platform development required over two years of investment
- Success metrics and ROI data not yet disclosed
Insights
EXL's EXLerate.AI Platform Launch: Strategic Positioning in Enterprise AI Orchestration
EXL's launch of EXLerate.AI represents a significant strategic pivot that positions the company at the intersection of domain expertise and AI implementation – precisely where enterprises are struggling most. The platform addresses the critical "last mile problem" in enterprise AI adoption: orchestrating multiple AI agents across complex workflows while maintaining business continuity.
What distinguishes EXLerate.AI in the increasingly crowded enterprise AI market is its domain-specialized approach. While competitors like ServiceNow, Salesforce, and major cloud providers offer horizontal AI platforms, EXL's vertical-specific solutions for insurance, healthcare, and financial services leverage the company's 25 years of domain expertise and proprietary labeled data. This creates a substantial barrier to entry for generic AI providers attempting to serve these regulated industries.
The platform's architecture reveals EXL's pragmatic approach to the market. By designing an open, cloud-agnostic system that integrates with existing enterprise technologies from NVIDIA, AWS, Google, Microsoft, ServiceNow, and Salesforce, EXL avoids the "rip and replace" mentality that has hindered enterprise AI adoption. This hybrid approach allows clients to preserve existing investments while incrementally implementing AI capabilities – a important selling point for risk-averse industries.
For investors, this platform launch signals EXL's transition from a traditional business process management company to a higher-margin AI solutions provider. The proprietary LLMs for insurance, health, and finance create potential for recurring revenue streams through subscription models, while the orchestration layer positions EXL to capture value throughout the AI implementation lifecycle rather than just initial deployment.
The timing is particularly strategic given enterprises' growing disillusionment with generic AI solutions that promise transformation but deliver minimal ROI. By focusing on specific high-value use cases like claims adjudication and commercial underwriting, EXL is targeting processes where AI can deliver measurable efficiency gains and cost reductions – metrics that resonate with C-suite decision-makers controlling AI budgets.
While EXL faces competition from both specialized AI vendors and larger platform players, its combination of domain expertise, data assets, and flexible architecture creates a compelling differentiation in industries where regulatory compliance and accuracy are paramount. The long-term success of this initiative will depend on EXL's ability to demonstrate measurable ROI for early adopters and continuously expand its library of domain-specific AI agents to address new use cases.
EXLerate.AI orchestrates data, digital, and domain-specialized AI solutions to transform mission-critical operations
NEW YORK, Feb. 25, 2025 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading data and AI company, announced EXLerate.AI, its agentic AI platform designed to help enterprises reimagine workflows with the ability to seamlessly integrate EXL and third-party AI agents into their business operations. The new platform accelerates progress on the path to greater efficiency, enhanced customer experience, improved accuracy and increased scalability across business operations, resulting in a better return on investment from AI.
EXLerate.AI is an open, cloud-agnostic, and modular orchestration platform, allowing for fast implementation in all client environments. It includes more than 10 industry-specific EXL-built AI agents already in use across insurance, healthcare, retail, utilities and financial services. Clients benefit from EXL’s deep data and domain knowledge, data models and knowledge graphs and retain the flexibility to incorporate third party or internal AI agents, as well as current digital systems. Out-of-the-box capabilities improve the effectiveness of processes such as claims adjudication, commercial underwriting, payment servicing, customer service, internal audit, energy billing, accounts payable and legacy code migration.
The biggest challenge enterprises are facing when it comes to implementing AI is integrating it across workflows seamlessly. By providing an orchestration solution with embedded high value AI agents, clients can now scale AI across their businesses in a hybrid environment.
“Our teams have spent more than two years working with partners and clients to enhance our AI solutions platform to include our proprietary LLMs, AI agents, knowledge graphs and data models to help businesses harness AI and redesign workflows without getting bogged down by technical complexities,” said Anand “Andy” Logani, EXL’s chief digital and AI officer. “We invested in EXLerate.AI with three core principles in mind: a strong data and domain foundation, flexibility for rapid innovation and the ability to integrate AI seamlessly into enterprise operations.”
Unlike most AI solutions, which perform a single task, EXLerate.AI orchestrates multiple AI models, alongside human expertise and other AI-powered analytics. EXL will continue to innovate at a rapid pace and invest in the development of new AI solutions across key functions in insurance, healthcare, banking and capital markets, and other industries.
Key capabilities of EXLerate.AI include:
- AI Agents and Accelerators: The platform supports more than 100 accelerators designed to enhance automation and efficiency at speed and scale. EXLerate.AI also incorporates a growing library of domain-specific AI agents that can dynamically interact with enterprise systems, streamlining processes, enhancing decision making and improving customer experiences.
- Domain Specific Large Language Models (LLMs): EXLerate.AI includes two newly developed, proprietary LLMs for health and finance. These specialized AI models are trained on domain-specific data, building on the EXL Insurance LLM that was introduced in 2024 to support critical claims and underwriting tasks. With 25 years of domain expertise and proprietary, industry-specific labeled data, EXL’s LLMs deliver unmatched accuracy, efficiency, and compliance, outperforming generic models.
- Open Architecture Platform: Building on EXL’s deep data management and domain-specific knowledge, EXLerate.AI offers an open architecture platform, ensuring clients have flexibility and are not locked into a single platform. The platform is fully compatible with existing enterprise IT systems and is pre-integrated with technology from industry leaders that are important to our clients, including, NVIDIA, AWS, Google, Microsoft, ServiceNow and Salesforce.
Learn more about EXLerate.AI at EXL’s AI in Action event on March 5, 2025 at https://www.exlservice.com/ai-in-action-driving-the-shift-to-scalable-AI.
About EXL
EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and capital markets, retail, communications and media, and energy and infrastructure, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have approximately 57,000 employees spanning six continents. For more information, visit www.exlservice.com.
Cautionary Statement Regarding Forward-Looking Statements This press release contains forward-looking statements within the meaning of the United States Private Securities Litigation Reform Act of 1995. You should not place undue reliance on those statements because they are subject to numerous uncertainties and factors relating to EXL's operations and business environment, all of which are difficult to predict and many of which are beyond EXL’s control. Forward-looking statements include information concerning EXL’s possible or assumed future results of operations, including descriptions of its business strategy. These statements may include words such as “may,” “will,” “should,” “believe,” “expect,” “anticipate,” “intend,” “plan,” “estimate” or similar expressions. These statements are based on assumptions that we have made in light of management's experience in the industry as well as its perceptions of historical trends, current conditions, expected future developments and other factors it believes are appropriate under the circumstances. You should understand that these statements are not guarantees of performance or results. They involve known and unknown risks, uncertainties and assumptions. Although EXL believes that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect EXL’s actual financial results or results of operations and could cause actual results to differ materially from those in the forward-looking statements. These factors, which include our ability to maintain and grow client demand, our ability to hire and retain sufficiently trained employees, and our ability to accurately estimate and/or manage costs, rising interest rates, rising inflation, recessionary economic trends, and ability to successfully integrate strategic acquisitions, are discussed in more detail in EXL’s filings with the Securities and Exchange Commission, including EXL’s Annual Report on Form 10- K. You should keep in mind that any forward-looking statement made herein, or elsewhere, speaks only as of the date on which it is made. New risks and uncertainties come up from time to time, and it is impossible to predict these events or how they may affect EXL. EXL has no obligation to update any forward-looking statements after the date hereof, except as required by applicable law.
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FAQ
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