New Tool Makes It Easier for ComEd Customers to Take Control of Their Bills and Energy Use

Rhea-AI Summary

ComEd has launched the Smart Assistance Manager (SAM), an online tool helping residential customers access financial assistance and manage electric bills. SAM tailors support options based on household data, allowing users to see programs like LIHEAP and PIPP. Customers can also access recommendations for energy efficiency programs. In addition, ComEd has eliminated late fees for eligible low-income customers and introduced new payment options including PayPal.

Positive

• Launch of Smart Assistance Manager (SAM) enables easier access to financial assistance for customers.
• Elimination of late payment fees and deposits for eligible low-income residential customers.
• New payment methods introduced, including PayPal, improving customer payment convenience.

Negative

• None.

Smart Assistance Manager guides customers to individualized financial-assistance and energy-saving options

CHICAGO--(BUSINESS WIRE)-- With the launch of its Smart Assistance Manager (SAM), ComEd has made it easier for families and individuals to access customized financial-assistance options, as well as programs to help them manage their electric bills.

SAM is an online self-service tool for all residential customers that finds and displays support options based on their household information, such as energy usage and billing history. Customers who create an online account with ComEd through the “My Account” tool can log in while using SAM to get even more personalized, targeted results.

“Previously, customers may have had to search for information to enroll in energy-assistance programs,” said Nichole Owens, ComEd’s vice president of customer channels. “With ComEd’s Smart Assistance Manager, customers can access the website – anywhere and on their own time – and be guided to the options best suited for them. What’s better, they will also be connected to the people and forms so they can get assistance as soon as possible to take advantage of them.”

SAM matches customers with the payment-assistance programs for which they may be eligible – including deferred-payment arrangements, the Percentage of Income Payment Plan assistance program (PIPP) and the Low Income Home Energy Assistance Program (LIHEAP) – then provides guidance and links to apply.

SAM also provides recommendations on energy-efficiency offerings that can save customers money and energy, including free home energy assessments and discounts on energy-saving products.

Customers interested in accessing this free tool can visit ComEd.com/SAM.

Enhanced Bill-Assistance Options

ComEd also reminds customers about recent changes to payment features to further support customers struggling to pay their electric bills. Eligible, low-income residential customers will no longer be assessed late payment fees or deposits, and any deposits already provided to ComEd will be returned.

The company no longer assesses additional fees for any customers when they use a credit card, debit card, or electronic check to pay their ComEd bills. And, to offer more convenience, all customers can pay their ComEd bill with PayPal. More information on each of these options is available at ComEd.com/Pay.

ComEd is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), a Fortune 200 energy company with approximately 10 million electricity and natural gas customers – the largest number of customers in the U.S. ComEd powers the lives of more than 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit ComEd.com and connect with the company on Facebook, Twitter, Instagram and YouTube.

 

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ComEd Media Relations

312-394-3500

Source: ComEd

FAQ

What is the Smart Assistance Manager (SAM) by ComEd?

SAM is an online tool that helps ComEd customers find personalized financial assistance and energy-saving options based on their specific needs.

How does SAM customize assistance options for ComEd customers?

SAM uses household information like energy usage and billing history to match customers with suitable payment assistance programs.

What payment options have been introduced by ComEd for customers?

ComEd now allows payments via PayPal and has removed fees for credit or debit card payments.

Are there any new features for low-income customers with ComEd?

Yes, eligible low-income customers will no longer incur late payment fees and any deposits made will be refunded.

How can customers access the Smart Assistance Manager?

Customers can access SAM by visiting ComEd.com/SAM.