The City of Denton Partners with InvoiceCloud to Launch New Online Payment System for Utility Customers

Rhea-AI Summary

The City of Denton, TX, has partnered with InvoiceCloud, a solution of EngageSmart (NYSE: ESMT), to launch a new digital payment portal for utility customers. This initiative, launched on February 17, aims to enhance online and text payment options for 140,000 residents. The portal supports various payment methods, strengthening the city’s push for paperless billing, currently adopted by only 30% of customers. The city anticipates improved customer engagement and reduced processing time for city staff.

Positive

• New digital payment portal launched, enhancing online payment options for 140,000 residents.
• Partnership with InvoiceCloud expected to drive paperless billing adoption from the current 30%.
• Improved customer engagement anticipated due to user-friendly payment and management system.

Negative

• None.

The portal will give residents enhanced options to pay utility bills online or via text

DENTON, Texas & BOSTON--(BUSINESS WIRE)-- The City of Denton, TX, has partnered with InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online billing and payments, to launch an enhanced digital payment portal for 140,000 Denton residents and utility customers. The new payment portal, powered by InvoiceCloud and integrated with Harris NorthStar, launched on February 17.

By implementing InvoiceCloud, Denton now offers customers the option to pay utility bills via phone, text, GooglePay, ApplePay, PayPal, or Venmo. The new InvoiceCloud system also has a shopping cart feature, which will allow Denton residents who own multiple properties to pay multiple bills at once. Additionally, with InvoiceCloud’s system, phone numbers are stored in a secure way so residents don’t have to revalidate information every time they make a payment via text or phone.

With a customer base that has grown by about 5% every year, Denton city administrators anticipate that InvoiceCloud’s easy-to-use self-service options will prove useful for customers and limit the time City employees spend processing payments. Additionally, the City chose InvoiceCloud’s user-friendly bill payment and management system with the intent to further drive adoption of paperless billing services. Currently, only 30% of Denton customers are enrolled in paperless billing. Denton’s diverse population, including college students, was also a mitigating factor in implementing a solution that accepts a wide range of digital payment options.

“InvoiceCloud’s payment portal offers a lot of new exciting features that uniquely fit the needs of our customers,” said Denton Customer Service Manager Christa Foster. “We’re also excited about InvoiceCloud’s seamless integration with Harris NorthStar and SilverBlaze—we’ve experienced a lot of friction with our past online billing solutions, and have been really impressed by the improved experience InvoiceCloud provides for both our customers and our employees.”

Denton utility customers who wish to register for online bill payment and other convenient payment options and scheduling features can visit here. Denton will continue to absorb the online payment convenience fee for customers.

About InvoiceCloud:
InvoiceCloud, an EngageSmart solution, is the leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 2,100 clients across the US and over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit invoicecloud.com.

About EngageSmart:
EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. Headquartered in Braintree, Massachusetts, EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. EngageSmart serves more than 79,000 customers in the SMB Solutions segment and more than 3,100 customers in the Enterprise Solutions segment across five core verticals: Health & Wellness, Government, Utilities, Financial Services, and Giving. For more information, visit engagesmart.com and follow us on LinkedIn.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220224005130/en/

Media:

Katie Jacobs/Quarter Horse PR for InvoiceCloud

InvoiceCloud@qh-pr.com

Investors:

Josh Schmidt

EngageSmart, Inc.

IR@engagesmart.com

Source: InvoiceCloud

FAQ

What is the new payment portal launched by Denton and InvoiceCloud about?

The new payment portal allows Denton residents to pay utility bills online or via text, supporting various payment methods like GooglePay, ApplePay, PayPal, and Venmo.

When was the InvoiceCloud payment portal launched in Denton?

The payment portal launched on February 17.

How many residents does the new payment portal serve in Denton?

The portal serves 140,000 residents and utility customers.

What is EngageSmart's stock symbol?

EngageSmart's stock symbol is ESMT.

How is InvoiceCloud integrated into Denton's utility payment system?

InvoiceCloud's system integrates with Harris NorthStar, providing a seamless experience for residents.

How is the adoption of paperless billing in Denton?

Currently, only 30% of Denton customers are enrolled in paperless billing.