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The City of Billings, MT Sees 262% Increase in E-Payments After Partnering with InvoiceCloud and VertexOne WaterSmart™
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Rhea-AI Summary
InvoiceCloud, part of EngageSmart (NYSE: ESMT), reported a 262% increase in e-payments for the City of Billings since their partnership began in April 2020. This shift to online payments has led to a decrease in payment-related calls, with 24% of residents opting for AutoPay. The cloud-based payment solution has improved customer service efficiency while enhancing user experience, allowing residents to pay through GooglePay and ApplePay. InvoiceCloud continues to innovate with features like Pay by Text and AutoPay, benefiting both residents and staff.
Positive
262% increase in e-payments since April 2020.
24% of Billings residents enrolled in AutoPay.
Decreased payment-related calls, improving service efficiency.
Enhanced customer experience with GooglePay and ApplePay options.
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BOSTON--(BUSINESS WIRE)--
InvoiceCloud, an EngageSmart, Inc. (NYSE: ESMT) solution for online bill payment services, today announced that since partnering with Billings Public Works and VertexOne WaterSmart™ to offer residents expanded options for paying bills online, e-payments have increased by 262%. Since the implementation in April 2020, Billings has seen a steady increase in online payment adoption and a steady decrease in payment-related calls. Twenty-four percent of Billings’ over 117,000 residents are now enrolled in AutoPay through InvoiceCloud and paperless adoption is at an all-time high.
For Billings Public Works, having a reliable and user-friendly payments portal is a top priority. With InvoiceCloud and VertexOne WaterSmart™, Billings was able to give customers more self-service payment options online, including the ability to pay bills via GooglePay or ApplePay, and a payments portal that customers have found easy to use. Improving self-service has decreased payment-related phone call volumes, meaning that many of Billings’ elderly residents who pay via phone experience shorter wait times when making their payments.
“Now that more residents are paying online, our staff has more time to spend on cross-training and handling other important customer issues,” said Billings Utility Business Manager Christina Fox. “We spend a lot less time troubleshooting, and no longer have outage issues so payment processing can happen smoothly and quickly. InvoiceCloud and VertexOne WaterSmart™ have saved both our employees and residents a lot of time.”
Prior to working with InvoiceCloud, the City of Billings used on-premise payment processing software. Now that payment processing is cloud-native, Billings residents have instant access to the latest payments features InvoiceCloud has to offer, including Pay by Text, AutoPay, and online billing.
“Making life easier for our customers and their customers is at the heart of what we do,” said InvoiceCloud Vice President of Alliances and Business Development Paul Applegate. “Whether it’s offering convenient payment options or partnering with companies like VertexOne WaterSmart™ to provide customers with a simplified user experience, we believe that even paying your utility bills can be—and should be—delightful.”
To learn more about how InvoiceCloud can help your organization increase online payment adoption, schedule a call today.
About InvoiceCloud:
InvoiceCloud, an EngageSmart solution, is the leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 2,100 clients across the US and over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com.
About EngageSmart:
EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. Headquartered in Braintree, Massachusetts, EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. EngageSmart serves more than 74,000 customers in the SMB Solutions segment and more than 3,000 customers in the Enterprise Solutions segment across five core verticals: Health & Wellness, Government, Utilities, Financial Services, and Giving. For more information, visit https://engagesmart.com and follow us on LinkedIn.
About the City of Billings:
The City of Billings is located in the state of Montana with a population of over 117,000. Its Public Works department processes payments for the City’s water, sewer and garbage accounts.
