Soquel Creek Water District Sees 47% Increase in Electronic Payment Adoption with InvoiceCloud’s Innovative Payment Solution

Rhea-AI Summary

Soquel Creek Water District reported a 47% rise in electronic payment adoption through InvoiceCloud, a service by EngageSmart (NYSE: ESMT). The district noted a 33% increase in paperless enrollment, resulting in savings of over $3,000 monthly. Customer satisfaction and staff efficiency improved significantly, with AutoPay enrollment increasing by 54%. The transition to InvoiceCloud was made to resolve prior billing platform issues, enhancing the payment process and customer experience.

Positive

• 47% increase in electronic payment adoption.
• 33% increase in paperless enrollment, saving $3,000 each month.
• 54% increase in AutoPay enrollment, allowing staff to focus on other priorities.
• Improved customer satisfaction and staff efficiency.

Negative

• None.

SOQUEL, Calif. & BOSTON--(BUSINESS WIRE)-- Soquel Creek Water District has seen a 47% increase in electronic payment adoption in the past year with InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services.

With InvoiceCloud’s digital payment solution delivering a frictionless, streamlined user experience, Soquel Creek has reported improvements in customer happiness and staff efficiency. In the past year alone, Soquel Creek has seen a 33% increase in paperless enrollment, saving over $3,000 each month in operational expenses. With a 54% increase in AutoPay enrollment, Soquel Creek staff now has more time to focus on other organizational priorities.

Soquel Creek switched to InvoiceCloud’s online payment solution as part of an integration with VertexOne WaterSmart™ in October of 2020. Prior to implementing InvoiceCloud and VertexOne WaterSmart™, Soquel Creek experienced frequent glitches in their billing platform, causing recurrent delays in collections and an increase in payment processing costs. Customers and staff were frustrated with the time-consuming payments process and inefficient system.

“InvoiceCloud’s solution empowers our customers to easily self-serve, resulting in better customer experiences and more cost-efficient payments,” said Valerie Spaugh, Customer Service Supervisor at Soquel Creek Water District. “It saves us resources to use for other initiatives while giving customers the flexibility they desire – everyone is thrilled.”

Soquel Creek customers can pay bills by phone, text, AutoPay, mobile wallets, and more. For more information on Soquel Creeks’ experience with InvoiceCloud, check out their story here.

About Soquel Creek Water District:
Soquel Creek Water District is a public agency dedicated to providing a high-quality and sustainable water supply to nearly 41,000 residents, encompassing the California shoreline and the foothills of the Santa Cruz mountains.

About InvoiceCloud:
InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. To learn more, visit www.InvoiceCloud.com.

About EngageSmart
EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. As of September 30, 2022, EngageSmart serves 94,500 customers in the SMB Solutions segment and 3,300 customers in the Enterprise Solutions segment across several core verticals: Health & Wellness, Government, Utilities, Financial Services, Healthcare and Giving. For more information, visit www.engagesmart.com and follow us on LinkedIn.

Forward-Looking Statements
Certain statements in this release are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and are based on current expectations and assumptions that are subject to risks and uncertainties. All statements contained in this news release that do not relate to matters of historical fact should be considered forward-looking statements, and are generally identified by words such as “expect,” “intend,” “anticipate,” “estimate,” “believe,” “future,” “could,” “should,” “plan,” “aim,” and other similar expressions. These forward-looking statements include, but are not limited to, statements regarding anticipated financial performance and financial position, including our financial outlook for the full year 2022 and thereafter, and other statements that are not historical facts. These forward-looking statements are neither promises nor guarantees, but involve risks and uncertainties that may cause actual results to differ materially from those contained in the forward-looking statements. Our actual results could differ materially from those anticipated in these forward-looking statements for many reasons, including, but not limited to, the following: our inability to sustain our rapid growth; failure to manage our infrastructure to support our future growth; our risk management efforts not being effective to prevent fraudulent activities; inability to attract new customers or convert trial customers into paying customers; inability to introduce new features or services successfully or to enhance our solutions; declines in customer renewals or failure to convince customers to broaden their use of solutions; inability to achieve or sustain profitability; failure to adapt and respond effectively to rapidly changing technology, evolving industry standards and regulations and changing business needs, requirements or preferences; real or perceived errors, failures or bugs in our solutions; intense competition; lack of success in establishing, growing or maintaining strategic partnerships; fluctuations in quarterly operating results; future acquisitions and investments diverting management’s attention and difficulties associated with integrating such acquired businesses; general economic conditions (including inflation and rising interest rates), both domestically and internationally, as well as economic conditions affecting industries in which our customers operate; the war in Ukraine; concentration of revenue in our InvoiceCloud and SimplePractice solutions; COVID-19 pandemic and its impact on our employees, customers, partners, clients and other key stakeholders; legal and regulatory risks; and technology and intellectual property-related risks, among others.
Other important risk factors that could affect the outcome of the events set forth in these statements and that could affect the Company’s operating results and financial condition are discussed in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2021, and our subsequent Quarterly Reports on Form 10-Q, as updated by our future filings with the Securities and Exchange Commission (“SEC”). Such statements are based on the Company’s beliefs and assumptions and on information currently available to the Company. The Company disclaims any obligation to publicly update or revise any such forward-looking statements as a result of developments occurring after the date of this document except as required by law.

Disclosure
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View source version on businesswire.com: https://www.businesswire.com/news/home/20221110005141/en/

Media:

Katie Jacobs

Quarter Horse PR

invoicecloud@qh-pr.com

Investor Relations:

Josh Schmidt

EngageSmart, Inc.

IR@engagesmart.com

Source: EngageSmart

FAQ

What is the recent electronic payment adoption rate reported by EngageSmart (NYSE: ESMT)?

EngageSmart's InvoiceCloud service facilitated a 47% increase in electronic payment adoption for Soquel Creek Water District over the past year.

How much monthly savings did Soquel Creek experience after adopting InvoiceCloud?

Soquel Creek saved over $3,000 each month in operational expenses following a 33% increase in paperless enrollment.

What percentage increase in AutoPay enrollment did Soquel Creek report?

Soquel Creek reported a 54% increase in AutoPay enrollment after implementing InvoiceCloud.

When did Soquel Creek switch to InvoiceCloud's online payment solution?

Soquel Creek switched to InvoiceCloud's online payment solution in October 2020.

What problems did Soquel Creek face before implementing InvoiceCloud?

Prior to implementing InvoiceCloud, Soquel Creek experienced frequent glitches in their billing platform, leading to delays in collections and increased processing costs.