FREY Municipal Software and InvoiceCloud Offer Municipalities Expanded Payment Options to Improve Customer Experience

Rhea-AI Summary

FREY Municipal Software (FMS) has partnered with InvoiceCloud, a solution by EngageSmart (NYSE: ESMT), to enhance online bill payment services for municipalities. This collaboration aims to improve customer experiences, increase electronic payments adoption, and reduce operational costs. FMS, serving municipal governments for over 40 years, selected InvoiceCloud for its proven success in driving self-service payment options like digital wallets and AutoPay. The partnership is expected to streamline payment processes, increase payment volumes, and ultimately enhance service delivery to communities.

Positive

• Partnership with InvoiceCloud aims to enhance online bill payment services, leading to improved customer experiences.
• InvoiceCloud's proven record in driving self-service payments is expected to increase electronic adoption among municipal clients.
• The collaboration may lower operational costs for municipalities by promoting digital payments.

Negative

• None.

FORT THOMAS, Ky. & BOSTON--(BUSINESS WIRE)-- FREY Municipal Software (FMS) and InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, will offer municipalities a payment platform that enhances experiences across the customer journey to drive increased electronic adoption and lower operational costs.

FMS has been serving the needs of municipal governments in 27 states for over 40 years. FMS’s CUBIC Utility Billing solution offers a powerful billing and Customer Information System (CIS) that supports billing and cash receipting functions, customer information, usage and bill/payment history, and internal reporting. Slow client set-up times and disjointed communications led FMS to seek a payments solution with a track record of driving self-service and increasing efficiencies for the communities they serve. FMS chose to work with InvoiceCloud because of its industry-leading adoption rates and dedication to offering customers a superior customer experience.

InvoiceCloud helps municipalities conserve time and resources by strategically encouraging customers to adopt self-service payments, including digital wallets like PayPal, scheduled payments, paperless billing, and AutoPay. Through the power of SaaS technology, InvoiceCloud offers utilities and their customers continual product enhancements without interruptions to their daily operations.

“Teaming with InvoiceCloud provides our clients with a payment solution that is dynamic, agile, and dedicated to keeping pace with today's trending market of electronic payment options,” said FMS President and CEO Matt Frey. “InvoiceCloud continually makes the process of paying bills more intuitive, streamlined, and flexible for customers. As a result, the InvoiceCloud platform will enable our municipal customers to receive payments more quickly and at an increasing volume. We are confident that this relationship will improve all FMS products and deliver a superior service to our customers and the communities they serve.”

“FREY Municipal Software shares our goal of improving efficiencies for customers and their end-users,” said InvoiceCloud Vice President of Alliances Paul Applegate. “As FREY grows, we can easily scale with them so that utilities can quickly implement our integration and spend less time on manual, administrative tasks and more time on projects that create a large impact in their local community.”

To learn more about how InvoiceCloud and FMS are transforming the digital payment experience for billers and payers, click here.

About FREY Municipal Software:

FREY Municipal Software is a team of public sector market leaders with extensive first-hand experience in our clients’ business. FMS has spent decades developing and refining applications to manage the core public sector functions associated with Budgetary Finance, Payroll and Public Utility Billing and administration. Our promise is to deliver a suite of “Perpetually Modernized Software Applications” that will supercharge the successful management of the unique procedures found in the thousands of community municipal offices throughout the US.

About InvoiceCloud:

InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 2,700 clients across the US and over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com.

About EngageSmart:

EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. Headquartered in Braintree, Massachusetts, EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. As of June 30, 2022, EngageSmart serves more than 89,000 customers in the SMB Solutions segment and more than 3,200 customers in the Enterprise Solutions segment across five core verticals: Health & Wellness, Government, Utilities, Financial Services, and Giving. For more information, visit https://engagesmart.com and follow us on LinkedIn.

Forward-Looking Statements

Certain statements about EngageSmart’s business in this release are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and are based on current expectations and assumptions that are subject to risks and uncertainties. All statements contained in this news release that do not relate to matters of historical fact should be considered forward-looking statements, and are generally identified by words such as “expect,” “intend,” “anticipate,” “estimate,” “believe,” “future,” “could,” “should,” “plan,” “aim,” and other similar expressions. These forward-looking statements include, but are not limited to, statements regarding the anticipated benefits and use of the InvoiceCloud platform and other statements that are not historical facts. These forward-looking statements are neither promises nor guarantees, but involve risks and uncertainties that may cause actual results and events to differ materially from those contained in the forward-looking statements. Actual results and events could differ materially from those anticipated in these forward-looking statements for many reasons, including, but not limited to, the following: our inability to sustain our rapid growth; failure to manage our infrastructure to support our future growth; our risk management efforts not being effective to prevent fraudulent activities; inability to introduce new features or services successfully or to enhance our solutions; inability to achieve or sustain profitability; failure to adapt and respond effectively to rapidly changing technology, evolving industry standards and regulations and changing business needs, requirements or preferences; real or perceived errors, failures or bugs in our solutions; intense competition; lack of success in establishing, growing or maintaining strategic partnerships; COVID-19 pandemic and its impact on our employees, customers, partners, clients and other key stakeholders; legal and regulatory risks; and technology and intellectual property-related risks, among others. Other important risk factors that could affect the outcome of the events set forth in these statements and that could affect EngageSmart’s operating results and financial condition are discussed in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2021 and our Form 10-Q for the quarter ended June 30, 2022, as updated by our future filings with the Securities and Exchange Commission. Such statements are based on EngageSmart’s beliefs and assumptions and on information currently available to EngageSmart. EngageSmart disclaims any obligation to publicly update or revise any such forward-looking statements as a result of developments occurring after the date of this document except as required by law.

Disclosure

We disclose information to the public concerning EngageSmart, EngageSmart’s products and services, and other items through a variety of disclosure channels in order to achieve broad, non-exclusionary distribution of information to the public. Some of the information distributed through these disclosure channels may be considered material information. Investors and others are encouraged to review the information we make public in the locations below.* This list may be updated from time to time.

*For information concerning EngageSmart and its products and services, please visit: engagesmart.com

*For information provided to the investment community, including news releases, events and presentations, and SEC filings, please visit: investors.engagesmart.com/overview/default.aspx

*For information provided to the media, including news releases, please visit: investors.engagesmart.com/news/default.aspx

*For additional information, please follow EngageSmart’s social media accounts: twitter.com/engagesmartinc, www.facebook.com/EngageSmartInc, and linkedin.com/company/Engagesmart

View source version on businesswire.com: https://www.businesswire.com/news/home/20220929005658/en/

Media:

Katie Jacobs

Quarter Horse PR

invoicecloud@qh-pr.com

Investor Relations:

Josh Schmidt

EngageSmart, Inc.

IR@engagesmart.com

Source: EngageSmart

FAQ

What is the partnership between FREY Municipal Software and InvoiceCloud about?

FREY Municipal Software partnered with InvoiceCloud to enhance online bill payment services for municipalities.

How will the collaboration affect EngageSmart (NYSE: ESMT)?

The collaboration is expected to streamline payment processes and increase payment volumes for EngageSmart.

What benefits does the InvoiceCloud platform offer to municipalities?

The InvoiceCloud platform offers improved customer experiences, increases electronic payments adoption, and reduces operational costs.

Which payment methods will be promoted through the FREY and InvoiceCloud partnership?

The partnership encourages self-service payments, including digital wallets like PayPal, scheduled payments, and AutoPay.

How long has FREY Municipal Software been serving municipalities?

FREY Municipal Software has been serving municipal governments for over 40 years.