EngageSmart Appoints Mark Daoust as Chief Customer Officer, Enterprise Solutions

Rhea-AI Summary

EngageSmart, Inc. (NYSE: ESMT) has appointed Mark Daoust as Chief Customer Officer for Enterprise Solutions, tasked with enhancing customer success across its platforms including InvoiceCloud, HealthPay24, and DonorDrive. With over 25 years in enterprise technology, Daoust previously led customer success initiatives at Quickbase, boosting ARR from $80 million to $180 million. EngageSmart serves over 99,300 customers in its SMB segment and 3,300 in Enterprise Solutions, focusing on simplifying customer engagement and payment processes.

Positive

• Mark Daoust brings over 25 years of experience in enterprise technology, enhancing EngageSmart's leadership.
• Previous role at Quickbase saw significant ARR growth, indicating potential for similar success at EngageSmart.
• Focus on customer success and implementation aligns with EngageSmart's mission to simplify client engagement.

Negative

• Concerns about continuity and gaps in experience may arise with new leadership appointment.

BOSTON--(BUSINESS WIRE)-- EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, has appointed Mark Daoust as Chief Customer Officer, Enterprise Solutions. In this role, Daoust will oversee Implementations, Onboarding, Pricing, Settlement Operations, Client Services, and Customer Success across EngageSmart’s Enterprise solutions including InvoiceCloud, HealthPay24 and DonorDrive.

EngageSmart Chief Customer Officer, Enterprise Solutions Mark Daoust (Photo: Business Wire)

Daoust has over 25 years of experience in the enterprise technology space. He spent nearly 15 years at Hewlett-Packard Enterprise where he held a variety of leadership positions including as the Vice President of Operations and Services. In this role, he was responsible for leading a 350-person team focused on enablement, implementation, delivery, and support for seven software-as-a-service (SaaS) products including digital archiving, compliance, and eDiscovery. Following, he served as the Chief Customer Success Officer at Quickbase, a leading no code/low code SaaS platform, where he built a new Customer Success function from the ground up to serve over 6,000 customers. During Daoust’s tenure, Quickbase grew from $80m to $180m ARR and was recapitalized under Vista Equity in 2019.

“Mark’s proven track record of leading high-performing, customer-focused enterprise technology organizations makes him the ideal fit to further the strategic development of our customer success, implementation, and customer service teams,” said Kevin O’Brien, president, EngageSmart Enterprise Solutions. “EngageSmart is an organization powered by great people who are dedicated to putting our customers first—Mark is no exception. We are thrilled to welcome him onboard.”

“EngageSmart offers customers unique solutions to some of the biggest customer engagement and payments challenges with an unmatched commitment and hands on approach,” said Mark Daoust. “I am looking forward to contributing my expertise and working alongside the EngageSmart team to build upon their success, and further elevate what I believe to be an already stellar customer and client experience.”

Daoust earned his B.S. in Commerce from Santa Clara University and his M.B.A. from Boston College.

About EngageSmart

EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. As of December 31, 2022, EngageSmart serves 99,300 customers in the SMB Solutions segment and 3,300 customers in the Enterprise Solutions segment across several core verticals: Health & Wellness, Government, Utilities, Financial Services, Healthcare and Giving. For more information, visit www.engagesmart.com and follow us on LinkedIn.

Forward-Looking Statements

Certain statements in this release are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and are based on current expectations and assumptions that are subject to risks and uncertainties. All statements contained in this news release that do not relate to matters of historical fact should be considered forward-looking statements, and are generally identified by words such as “expect,” “intend,” “anticipate,” “estimate,” “believe,” “future,” “could,” “should,” “plan,” “aim,” and other similar expressions. These forward-looking statements include, but are not limited to, statements regarding anticipated financial performance and financial position, including our financial outlook for the first quarter and full year 2023 and thereafter, and other statements that are not historical facts. These forward-looking statements are neither promises nor guarantees, but involve risks and uncertainties that may cause actual results to differ materially from those contained in the forward-looking statements. Our actual results could differ materially from those anticipated in these forward-looking statements for many reasons, including, but not limited to, the following: our inability to sustain our rapid growth; failure to manage our infrastructure to support our future growth; our risk management efforts not being effective to prevent fraudulent activities; inability to attract new customers or convert trial customers into paying customers; inability to introduce new features or services successfully or to enhance our solutions; declines in customer renewals or failure to convince customers to broaden their use of solutions; inability to achieve or sustain profitability; failure to adapt and respond effectively to rapidly changing technology, evolving industry standards and regulations and changing business needs, requirements or preferences; real or perceived errors, failures or bugs in our solutions; intense competition; lack of success in establishing, growing or maintaining strategic partnerships; fluctuations in quarterly operating results; future acquisitions and investments diverting management’s attention and difficulties associated with integrating such acquired businesses; general economic conditions (including inflation and rising interest rates), both domestically and internationally, as well as economic conditions affecting industries in which our customers operate; the war in Ukraine; concentration of revenue in our InvoiceCloud and SimplePractice solutions; COVID-19 pandemic and its impact on our employees, customers, partners, clients and other key stakeholders; legal and regulatory risks; and technology and intellectual property-related risks, among others.

Other important risk factors that could affect the outcome of the events set forth in these statements and that could affect the Company’s operating results and financial condition are discussed in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2021, and our subsequent Quarterly Reports on Form 10-Q, as updated by our future filings with the Securities and Exchange Commission (“SEC”). Such statements are based on the Company’s beliefs and assumptions and on information currently available to the Company. The Company disclaims any obligation to publicly update or revise any such forward-looking statements as a result of developments occurring after the date of this document except as required by law.

Disclosure

We disclose information to the public concerning EngageSmart, EngageSmart’s products and services, and other items through a variety of disclosure channels in order to achieve broad, non-exclusionary distribution of information to the public. Some of the information distributed through these disclosure channels may be considered material information. Investors and others are encouraged to review the information we make public in the locations below.* This list may be updated from time to time.

*For information concerning EngageSmart and its products and services, please visit: engagesmart.com
*For information provided to the investment community, including news releases, events and presentations, and SEC filings, please visit: investors.engagesmart.com/overview/default.aspx
*For information provided to the media, including news releases, please visit: investors.engagesmart.com/news/default.aspx
*For additional information, please follow EngageSmart’s social media accounts: twitter.com/engagesmartinc, www.facebook.com/EngageSmartInc, and linkedin.com/company/Engagesmart

View source version on businesswire.com: https://www.businesswire.com/news/home/20230213005678/en/

Media:

Nicole Bestard

Quarter Horse PR

engagesmart@qh-pr.com



Investor Relations:

Josh Schmidt

EngageSmart, Inc.

IR@engagesmart.com

Source: EngageSmart, Inc.

FAQ

Who is the new Chief Customer Officer at EngageSmart (ESMT)?

Mark Daoust has been appointed as the Chief Customer Officer for Enterprise Solutions at EngageSmart.

What experience does Mark Daoust bring to EngageSmart (ESMT)?

Mark Daoust has over 25 years of experience in enterprise technology, previously holding leadership roles at Hewlett-Packard and Quickbase.

What will Mark Daoust oversee at EngageSmart (ESMT)?

He will oversee Implementations, Onboarding, Pricing, Settlement Operations, Client Services, and Customer Success for EngageSmart's Enterprise solutions.

What is EngageSmart's focus in the market?

EngageSmart specializes in vertically tailored customer engagement software and integrated payment solutions, serving over 99,300 customers.