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Centric Consulting Partners with EngageSmart to Bring Online Payment and Engagement Solutions to Utilities, Insurance, and Healthcare Organizations
Rhea-AI Impact
(Low)
Rhea-AI Sentiment
(Very Positive)
Tags
partnership
Rhea-AI Summary
EngageSmart (NYSE: ESMT) has partnered with Centric Consulting to deliver advanced IT solutions across utilities, insurance, and healthcare sectors. This collaboration enhances EngageSmart's offerings, especially the InvoiceCloud service, which improves customer engagement and payment capabilities. The partnership aims to streamline digital interactions and boost revenue by transforming customer-facing processes.
Positive
Partnership with Centric Consulting to enhance IT services.
InvoiceCloud's e-billing platform improves customer engagement and revenue.
CLEVELAND & BOSTON--(BUSINESS WIRE)--
Centric Consulting and EngageSmart (NYSE: ESMT) announced their partnership today to bring dynamic IT solutions and services to organizations in utilities, insurance, and healthcare.
EngageSmart solution InvoiceCloud, which provides online engagement and payment portals for utilities, government, and insurance organizations, pairs well with both Centric’s utility and insurance practice groups. InvoiceCloud’s electronic bill presentment and payment (EBPP) platform enables organizations to give customers the online experience and self-service options of a modern enterprise, increasing customer adoption and revenue overall. HealthPay24, which is EngageSmart’s payment solution for healthcare providers and organizations, brings the same convenience and ease of use to the patient payment experience.
“EngageSmart is one of the few customer IT solution providers that is truly digital first in every way. This gives organizations a competitive advantage in being able to give their own customers a delightful experience,” said Centric Energy and Utilities Practice Lead Michael Murphy. “We are all consumers accustomed to easy digital interactions in every other business interaction from booking travel to online banking and EngageSmart makes this possible for organizations that face the imperative to innovate or die.”
“Centric Consulting’s tailored approach to digital transformation via specialized practice areas and hands-on partnership with their customers aligns well with our customer-centered technology at EngageSmart,” said EngageSmart CEO Bob Bennett. “The added ability to work with Centric to accelerate innovation within key industries gives our own customers the scale and peace of mind to know they are working with best-in-class solutions with the specialized knowledge required for smooth and seamless implementation.”
Centric Consulting is a management consulting firm that guides you in the search for answers to complex digital, business and technology problems by asking tough questions, leading crucial conversations and blending our experts with yours. As you go where you want to grow, we can help you conquer change, optimize processes, elevate your technology, and compete in a digital world. Headquartered in Ohio with locations across the country and India, our consultants provide a broad range of services based on client need, industry and desired outcome. Our Energy and Utilities, Financial Services, Healthcare and Insurance industry teams bring a wealth of experience in helping transform your organization to increase operational efficiency, improve customer service and boost profitability. Since its inception in 1999, Centric has earned more than 100 awards in recognition of the company's commitment to employees, clients and communities. Visit http://www.centricconsulting.com to learn more.
About EngageSmart:
EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. Headquartered in Braintree, Massachusetts, EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. EngageSmart serves more than 74,000 customers in the SMB Solutions segment and more than 3,000 customers in the Enterprise Solutions segment across five core verticals: Health & Wellness, Government, Utilities, Financial Services, and Giving. For more information, visit https://engagesmart.com and follow us on LinkedIn.
