Vonage Positioned as a Leader in the 2024 GartnerⓇ Magic Quadrant™ for Communications Platform as a Service for the Second Year in a Row

Rhea-AI Summary

Vonage, a subsidiary of Ericsson (NASDAQ:ERIC), has been named a Leader for the second consecutive year in the 2024 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS). This recognition highlights Vonage's ability to execute and its comprehensive vision in the CPaaS market. Vonage's platform allows developers to integrate communications functions such as video, voice, messaging, and verification into existing products and applications. The company is also leveraging 5G network capabilities to create new applications and improve enterprise operations. Vonage's CPaaS solutions include tools like the Vonage AI Acceleration Suite and AI Studio, which simplify the development of AI-powered communications features.

Positive

• Vonage recognized as a Leader in the 2024 Gartner Magic Quadrant for CPaaS for the second consecutive year.
• Vonage positioned furthest to the right on the Completeness of Vision axis in the Leaders Quadrant.
• Vonage's CPaaS offers API building blocks for integrating communications functions, enhancing customer experience and business productivity.

Negative

• None.

HOLMDEL, N.J.--(BUSINESS WIRE)-- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), has again been recognized as a Leader in the Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) for Ability to Execute and Completeness of Vision.

For the second consecutive year, Vonage is positioned furthest to the right on the Completeness of Vision axis in the Leaders Quadrant. A Gartner Magic Quadrant report is a culmination of research in a specific market, giving a wide-angle view of the relative positions of the market’s competitors.

“Vonage enables developers and enterprises to program communications functions like video, voice, messaging and verification into their existing products, applications, and workflows to create better connections, conversations and engagements with an easy-to-use developer platform,” said Niklas Heuveldop, Vonage CEO and Head of Business Area Global Communications Platform for Ericsson. “Leveraging our CPaaS, we are also pioneering a new market by exposing 5G network capabilities as APIs to unlock the power of the network for developers to create a new class of applications to transform how enterprises operate and engage with customers.”

Heuveldop continued, “We are honored to be named a Leader in the Gartner Magic Quadrant for CPaaS. We believe this recognition is a testament to our commitment to innovation, customer focus, and our ability to help enterprises to reimagine their business, improve customer experiences and create new value-added services.”

Vonage’s CPaaS offers API building blocks to embed programmable capabilities into workflows and applications - voice, video, messaging, verification and more - to help improve customer experience, business productivity and enhance customer engagement. Communications API solutions such as Vonage AI Acceleration Suite and Vonage AI Studio simplify this process for developers and enterprises by providing an integrated offering of no-code/low-code tools to speed development of new AI-powered capabilities, like chatbots and virtual agents, across any channel, including voice, WhatsApp, SMS, and HTTP.

Vonage remains one of only two vendors recognized in all three Magic Quadrant reports – CPaaS, Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) in the cloud communications space. Download the complimentary Gartner Magic Quadrant for CPaaS.

Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud, etc., 24 June 2024

Gartner, Magic Quadrant for Unified Communications as a Service, Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, 28 November 2023.

Gartner, Magic Quadrant for Contact Center as a Service, By Drew Kraus, etc., 7 August 2023

About Vonage

Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage's fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements.

Vonage is headquartered in New Jersey, with offices throughout the United States, Europe, Israel and Asia and is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on X (formerly known as Twitter), please visit www.twitter.com/vonage. To follow on LinkedIn, visit linkedin.com/company/Vonage/. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240701034227/en/

Vonage Media Contact: Jill Baldassano, +1 848.301.7024, jill.baldassano@vonage.com

Source: Vonage

FAQ

What is the significance of Vonage being named a Leader in the 2024 Gartner Magic Quadrant for CPaaS?

Being named a Leader in the Gartner Magic Quadrant for CPaaS indicates Vonage's strong ability to execute and its comprehensive vision in the market.

How does Vonage's CPaaS benefit developers and enterprises?

Vonage's CPaaS allows developers and enterprises to integrate communications functions like video, voice, messaging, and verification into their existing products and workflows, enhancing customer experience and business productivity.

What new capabilities is Vonage introducing through its CPaaS?

Vonage is pioneering the use of 5G network capabilities as APIs, enabling developers to create new applications that transform enterprise operations and customer engagement.

What tools does Vonage offer to simplify the development of AI-powered communications features?

Vonage offers the AI Acceleration Suite and AI Studio, which provide no-code/low-code tools for developing AI-powered communications features like chatbots and virtual agents.