Vonage Launches Intelligent SIP Capabilities
Vonage, a part of Ericsson (NASDAQ: ERIC), has launched intelligent SIP capabilities for its SIP Trunking customers. This AI-powered platform enables easier management of voice connectivity and smarter voice engagement. Key features include:
1. Easy deployment of elastic SIP trunks globally
2. Access to Vonage AI Studio for creating AI-powered virtual agents
3. Vonage Code Hub for prebuilt communication workflows
4. Vonage Voice API for programmable voice interactions
The new offering aims to enhance customer experiences by leveraging AI capabilities without requiring extensive developer expertise. This launch aligns with the growing trend of voice channel usage in customer-brand interactions, with 92% of consumers using at least one voice channel.
Vonage, parte di Ericsson (NASDAQ: ERIC), ha lanciato funzionalità SIP intelligenti per i suoi clienti di SIP Trunking. Questa piattaforma alimentata dall'IA consente una gestione più semplice della connettività vocale e un'interazione vocale più intelligente. Le caratteristiche principali includono:
1. Distribuzione facile di trunk SIP elastici a livello globale
2. Accesso a Vonage AI Studio per creare agenti virtuali alimentati dall'IA
3. Vonage Code Hub per flussi di comunicazione predefiniti
4. Vonage Voice API per interazioni vocali programmabili
La nuova offerta mira a migliorare le esperienze dei clienti sfruttando le capacità dell'IA senza richiedere una vasta esperienza da parte degli sviluppatori. Questo lancio è in linea con la crescente tendenza all'uso dei canali vocali nelle interazioni tra clienti e marchi, con il 92% dei consumatori che utilizza almeno un canale vocale.
Vonage, parte de Ericsson (NASDAQ: ERIC), ha lanzado capacidades SIP inteligentes para sus clientes de SIP Trunking. Esta plataforma impulsada por IA permite una gestión más fácil de la conectividad de voz y un compromiso vocal más inteligente. Las características clave incluyen:
1. Implementación fácil de troncales SIP elásticos a nivel global
2. Acceso a Vonage AI Studio para crear agentes virtuales impulsados por IA
3. Vonage Code Hub para flujos de comunicación preconstruidos
4. Vonage Voice API para interacciones de voz programables
La nueva oferta tiene como objetivo mejorar la experiencia del cliente aprovechando las capacidades de IA sin requerir una experiencia extensa por parte de los desarrolladores. Este lanzamiento se alinea con la creciente tendencia del uso de canales de voz en las interacciones entre los clientes y las marcas, con un 92% de los consumidores utilizando al menos un canal de voz.
Vonage는 Ericsson (NASDAQ: ERIC)의 일부로 지능형 SIP 기능을 SIP 트렁킹 고객을 위해 출시했습니다. 이 AI 기반 플랫폼은 음성 연결 관리 및 더 스마트한 음성 참여를 쉽게 할 수 있게 해줍니다. 주요 기능은 다음과 같습니다:
1. 전 세계적으로 탄력적인 SIP 트렁크의 간편한 배포
2. AI 기반 가상 에이전트를 생성하기 위한 Vonage AI Studio 접근
3. 미리 구축된 커뮤니케이션 워크플로우를 위한 Vonage Code Hub
4. 프로그래머블 음성 인터랙션을 위한 Vonage Voice API
이 새로운 제품은 개발자의 전문 지식 없이도 AI 기능을 활용하여 고객 경험을 향상시키는 것을 목표로 하고 있습니다. 이 출시 또한 고객과 브랜드 간의 상호작용에서 음성 채널 사용의 증가하는 추세와 연관되어 있으며, 92%의 소비자가 최소한 하나의 음성 채널을 사용하고 있습니다.
Vonage, une filiale d'Ericsson (NASDAQ: ERIC), a lancé des capabilités SIP intelligentes pour ses clients de SIP Trunking. Cette plateforme alimentée par l'IA permet une gestion plus facile de la connectivité vocale et un engagement vocal plus intelligent. Les caractéristiques clés comprennent :
1. Déploiement facile de trunks SIP élastiques à l'échelle mondiale
2. Accès à Vonage AI Studio pour créer des agents virtuels alimentés par l'IA
3. Vonage Code Hub pour des workflows de communication préconstruits
4. Vonage Voice API pour des interactions vocales programmables
La nouvelle offre vise à améliorer l'expérience client en exploitant les capacités de l'IA sans nécessiter une expertise approfondie des développeurs. Ce lancement est en phase avec la tendance croissante à l'utilisation des canaux vocaux dans les interactions entre les clients et les marques, 92 % des consommateurs utilisant au moins un canal vocal.
Vonage, ein Teil von Ericsson (NASDAQ: ERIC), hat intelligente SIP-Funktionen für seine SIP-Trunking-Kunden eingeführt. Diese KI-gestützte Plattform ermöglicht eine einfachere Verwaltung der Sprachverbindung und intelligentere Sprachinteraktionen. Zu den Hauptmerkmalen gehören:
1. Einfache Bereitstellung elastischer SIP-Trunks weltweit
2. Zugang zu Vonage AI Studio zur Erstellung von KI-gestützten virtuellen Agenten
3. Vonage Code Hub für vorgefertigte Kommunikations-Workflows
4. Vonage Voice API für programmierbare Sprachinteraktionen
Das neue Angebot zielt darauf ab, die Kundenerfahrungen zu verbessern, indem es KI-Funktionen nutzt, ohne umfangreiche Entwicklerkenntnisse zu erfordern. Dieser Launch steht im Einklang mit dem wachsenden Trend der Nutzung von Sprachkanälen in der Interaktion zwischen Kunden und Marken, wobei 92 % der Verbraucher mindestens einen Sprachkanal nutzen.
- Launch of intelligent SIP capabilities enhancing voice connectivity management
- Integration of AI-powered solutions for improved customer engagement
- Simplified deployment of global SIP trunks without expert developer knowledge
- Access to pre-built solutions and low-code/no-code platforms for faster development
- Potential for reduced infrastructure costs and development time for businesses
- None.
Vonage's launch of intelligent SIP capabilities marks a significant advancement in cloud communications technology. This move aligns with the growing trend of AI integration in business communications, potentially reshaping how companies interact with customers.
Key highlights of this development include:
- Elastic SIP trunks deployment with minimal technical expertise required, which could significantly reduce implementation costs and time-to-market for businesses.
- Integration of Vonage AI Studio, enabling low-code/no-code creation of AI-powered virtual agents. This could lead to more efficient customer service operations and cost savings for businesses.
- Access to Vonage Code Hub, offering pre-built solutions for common communication workflows. This feature could accelerate development cycles and reduce infrastructure costs for businesses implementing these solutions.
- Enhanced Voice API capabilities, supporting over 120 languages for automatic speech recognition, which could expand global reach for businesses.
The impact on the communications industry could be substantial. By simplifying the implementation of advanced AI-driven communication tools, Vonage is lowering the barrier to entry for businesses of all sizes. This democratization of technology could lead to increased competition and innovation in customer engagement strategies.
However, it's important to note that while these advancements offer significant potential, their success will depend on factors such as ease of integration with existing systems, actual performance improvements and cost-effectiveness compared to current solutions. The market's response and adoption rate will be important indicators of the long-term impact of these intelligent SIP capabilities.
Vonage's introduction of intelligent SIP capabilities is a strategic move that aligns with current market trends and consumer behavior. The company cites that
This launch addresses several key market demands:
- Simplification of complex technology: By offering easy deployment of SIP trunks without extensive technical expertise, Vonage is tapping into the growing market for user-friendly, accessible tech solutions.
- AI integration: The incorporation of AI-powered tools like virtual agents and sentiment analysis caters to the increasing demand for intelligent, automated customer service solutions.
- Customization and flexibility: The combination of pre-built solutions and low-code/no-code platforms allows businesses to tailor their communication strategies more easily, a important factor in today's diverse business landscape.
From a competitive standpoint, Vonage's position as a market-leading vendor in Omdia's CPaaS Platform Providers Universe 2023-24 suggests that this launch could further solidify its market position. The comprehensive nature of the offering, combining voice, messaging and AI capabilities, could give Vonage an edge over competitors with more fragmented solutions.
However, the success of this launch will largely depend on factors such as pricing strategy, quality of customer support and the actual performance of the AI-powered features in real-world scenarios. Additionally, as part of Ericsson, Vonage's ability to leverage this relationship for further technological advancements and market reach could play a significant role in the long-term impact of this launch on the company's market position.
AI-powered platform drives better management of voice connectivity and deeper, smarter voice engagement
Vonage's newly launched, AI-infused intelligent SIP functionalities are built right into the dashboard experience, giving users direct and frictionless access to:
- Easy deployment of elastic SIP trunks without the need for expert or onsite developer expertise. Vonage's modern SIP dashboard UI features simple, intuitive setup with wide geographical coverage, advanced number management and advanced, built-in security features, including digest authentication, access control list (ACL), and signaling and media encryption.
- Vonage AI Studio, a low-code/no-code conversational AI platform to create Natural Language Understanding (NLU) and Generative AI-powered virtual agents for smart self service, voice alerts and more, helping businesses to prioritize and reduce live agent call volumes. AI Studio offers a set of software solutions that gives agents new ways to interact with their customers through automated voice and text, and for developers, a new way to design a voice or messaging interface to support a multitude of customer engagement needs.
- Vonage Code Hub, a storehouse of prebuilt solutions for common communication workflows, such as voice and messaging notifications, speech-enabled IVRs, and digital media stream connections to third party AI platforms. The SIP dashboard provides easy access to Code Hub's pre-built, intelligent SIP applications which supports call recording, transcription and sentiment analysis to extend voice connectivity to essential AI-powered customer support augmentation. With Vonage hosted API applications, businesses can also reduce development time and infrastructure costs.
- Vonage Voice API to create a wide range of AI-powered, programmable voice interactions via traditional coding, leveraging automatic speech recognition in over 120 languages, premium text-to-speech, and Websockets digital media streams for third party virtual agents. The Voice API helps developers create a seamless extension of a business' brand, from how customers connect with a business, to how they can engage through voice in more personalized, immediate ways.
- Easy deployment of elastic SIP trunks without the need for expert or onsite developer expertise. Vonage's modern SIP dashboard UI features simple, intuitive setup with wide geographical coverage, advanced number management and advanced, built-in security features, including digest authentication, access control list (ACL), and signaling and media encryption.
"Communications Platforms as a Service (CPaaS) has made significant progress since its inception. Initially offering developers simple SMS and voice APIs, CPaaS has rapidly expanded into new communication channels and related applications," said Tim Banting, Practice Leader, Digital Workplace for Omdia. "Omdia recognizes Vonage as a market-leading vendor in Omdia's CPaaS Platform Providers Universe 2023-24 for its continuous innovation and comprehensive solutions that help businesses enhance customer experiences. One such example is Vonage's intelligent SIP offering, which allows businesses to customize and optimize voice and messaging with AI capabilities for a more personalized customer engagement without requiring developer expertise."
*Source: Vonage Global Customer Engagement Report 2024
About Vonage
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage's fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements.
Vonage is headquartered in
View original content to download multimedia:https://www.prnewswire.com/news-releases/vonage-launches-intelligent-sip-capabilities-302206002.html
SOURCE Vonage
FAQ
What new product has Vonage launched for SIP Trunking customers?
How does Vonage's new intelligent SIP offering benefit businesses?
What percentage of consumers use voice channels to connect with brands, according to Vonage's report?