Summit Fleet Moves Up a Gear with 8x8, Accelerating the Customer and Employee Experience
8x8, Inc. (NASDAQ: EGHT) announced that Summit Fleet, a leading fleet management firm in Australia, has deployed 8x8's cloud contact center and unified communications platform, including 8x8 Voice for Microsoft Teams. The migration, completed in less than six weeks, aims to support Summit Fleet's hybrid workforce, provide cost-effective insights into its contact center, and enhance customer and employee experiences.
Key benefits of the 8x8 platform for Summit Fleet include:
- Advanced reporting functionality
- Intuitive and powerful features
- Affordable pricing
- Improved communication capabilities for hybrid work
- Enhanced employee collaboration and customer service
The platform offers integrated contact center, business phone, team chat, video meetings, and SMS capabilities, with a 99.999% uptime SLA across the integrated cloud UCaaS and CCaaS solution.
8x8, Inc. (NASDAQ: EGHT) ha annunciato che Summit Fleet, una delle principali aziende di gestione flotte in Australia, ha implementato la piattaforma di contact center cloud e comunicazioni unificate di 8x8, inclusa 8x8 Voice per Microsoft Teams. La migrazione, completata in meno di sei settimane, mira a supportare la forza lavoro ibrida di Summit Fleet, fornire informazioni economiche sul suo contact center e migliorare le esperienze dei clienti e dei dipendenti.
I principali vantaggi della piattaforma 8x8 per Summit Fleet includono:
- Funzionalità avanzate di reportistica
- Funzionalità intuitive e potenti
- Prezzi competitivi
- Miglioramento delle capacità comunicative per il lavoro ibrido
- Potenziamento della collaborazione tra dipendenti e del servizio clienti
La piattaforma offre un contact center integrato, telefono aziendale, chat di team, videoconferenze e SMS, con un SLA di disponibilità del 99,999% su tutta la soluzione integrata UCaaS e CCaaS.
8x8, Inc. (NASDAQ: EGHT) anunció que Summit Fleet, una empresa líder en gestión de flotas en Australia, ha implementado la plataforma de contact center en la nube y comunicaciones unificadas de 8x8, incluida 8x8 Voice para Microsoft Teams. La migración, completada en menos de seis semanas, tiene como objetivo apoyar a la fuerza laboral híbrida de Summit Fleet, proporcionar información rentable sobre su contact center y mejorar las experiencias de los clientes y empleados.
Los beneficios clave de la plataforma 8x8 para Summit Fleet incluyen:
- Funcionalidad avanzada de informes
- Características intuitivas y poderosas
- Precios asequibles
- Mejora de las capacidades de comunicación para el trabajo híbrido
- Mayor colaboración entre empleados y servicio al cliente
La plataforma ofrece un contact center integrado, teléfono empresarial, chat de equipo, videoconferencias y capacidades de SMS, con un SLA de disponibilidad del 99,999% en toda la solución integrada UCaaS y CCaaS.
8x8, Inc. (NASDAQ: EGHT)는 호주의 선도적인 차량 관리 회사인 Summit Fleet이 8x8의 클라우드 연락 센터 및 통합 커뮤니케이션 플랫폼을 도입했다고 발표했습니다. 여기에는 Microsoft Teams용 8x8 Voice가 포함됩니다. 6주도 안 되는 시간 안에 완료된 이 이전 작업은 Summit Fleet의 하이브리드 인력을 지원하고, 연락 센터에 대한 경제적인 통찰력을 제공하며, 고객과 직원 경험을 향상시키는 것을 목표로 하고 있습니다.
Summit Fleet을 위한 8x8 플랫폼의 주요 이점은 다음과 같습니다:
- 고급 보고 기능
- 직관적이고 강력한 기능
- 경제적인 가격
- 하이브리드 작업을 위한 향상된 커뮤니케이션 능력
- 직원 협업 및 고객 서비스 향상
이 플랫폼은 통합 연락 센터, 비즈니스 전화, 팀 채팅, 화상 회의 및 SMS 기능을 제공하며, 통합 클라우드 UCaaS 및 CCaaS 솔루션 전반에 걸쳐 99.999%의 가용성 SLA를 제공합니다.
8x8, Inc. (NASDAQ: EGHT) a annoncé que Summit Fleet, une entreprise leader en gestion de flotte en Australie, a déployé la plateforme de centre de contact cloud et de communications unifiées de 8x8, y compris 8x8 Voice pour Microsoft Teams. La migration, achevée en moins de six semaines, vise à soutenir la main-d'œuvre hybride de Summit Fleet, à fournir des informations économiques sur son centre de contact et à améliorer l'expérience des clients et des employés.
Les principaux avantages de la plateforme 8x8 pour Summit Fleet incluent :
- Fonctionnalités de reporting avancées
- Fonctionnalités intuitives et puissantes
- Tarification abordable
- Amélioration de la communication pour le travail hybride
- Renforcement de la collaboration entre employés et du service client
La plateforme offre un centre de contact intégré, un téléphone professionnel, une chat d'équipe, des réunions vidéo et des capacités SMS, avec un SLA de disponibilité de 99,999 % sur l'ensemble de la solution UCaaS et CCaaS intégrée.
8x8, Inc. (NASDAQ: EGHT) gab bekannt, dass Summit Fleet, ein führendes Flottenmanagementunternehmen in Australien, die Cloud-Contact-Center- und Unified-Communications-Plattform von 8x8, einschließlich 8x8 Voice für Microsoft Teams, implementiert hat. Die Migration, die in weniger als sechs Wochen abgeschlossen wurde, soll die hybride Belegschaft von Summit Fleet unterstützen, kostengünstige Einblicke in das Contact Center bieten und die Erfahrungen von Kunden und Mitarbeitern verbessern.
Die wichtigsten Vorteile der 8x8-Plattform für Summit Fleet sind:
- Erweiterte Reporting-Funktionalität
- Intuitive und leistungsstarke Funktionen
- Preisgünstige Tarife
- Verbesserte Kommunikationsfähigkeiten für hybrides Arbeiten
- Erhöhte Mitarbeiterzusammenarbeit und Kundenservice
Die Plattform bietet ein integriertes Contact Center, Geschäftstelefonie, Teamchat, Videokonferenzen und SMS-Funktionen, mit einer SLA von 99,999% Verfügbarkeit bei der integrierten Cloud-UCaaS- und CCaaS-Lösung.
- Deployment of 8x8's cloud contact center and unified communications platform
- Integration with Microsoft Teams for improved hybrid workforce support
- Advanced reporting functionality for better workload management and performance monitoring
- Enhanced communication capabilities for both internal and external interactions
- Rapid migration process completed in less than six weeks
- None.
Insights
Summit Fleet's migration to 8x8's cloud platform is a strategic move that aligns with industry trends towards digital transformation. This shift could potentially improve operational efficiency and customer satisfaction, which are important factors in the competitive fleet management sector. The implementation of advanced reporting and data-driven insights may give Summit Fleet a competitive edge in tailoring their services to client needs.
However, the impact on 8x8's stock (NASDAQ: EGHT) is likely to be minimal in the short term. While securing a client like Summit Fleet is positive, it's not significant enough to move the needle for a company of 8x8's size. Investors should focus on 8x8's overall client acquisition rate and revenue growth in upcoming quarterly reports to gauge the company's performance in the highly competitive cloud communications market.
8x8's integrated cloud contact center and unified communications platform showcases the company's technological prowess in delivering comprehensive solutions. The platform's ability to support hybrid work environments and integrate with popular tools like Microsoft Teams demonstrates its adaptability to modern workplace needs. The
From a technical standpoint, the rapid six-week migration highlights the platform's ease of implementation, which could be a strong selling point for potential clients. The combination of UCaaS and CCaaS in a single platform is a strategic advantage, as it simplifies IT management and potentially reduces costs for clients. However, 8x8 operates in a highly competitive market and continuous innovation will be key to maintaining its market position against rivals like Zoom, RingCentral and Five9.
Leading Fleet Management Firm Migrates to 8x8’s Cloud Contact Center and Unified Communications Platform for Data-driven Insights, Improved Customer Experience, and Employee-focused Functionality
For almost three decades, Summit Fleet has been providing commercial vehicle leasing and fleet management solutions to clients across
Its previous on-premises phone system no longer provided Summit Fleet with the communication capabilities it needed to manage a newly hybrid workforce, while also engaging with suppliers and customers. Summit Fleet chose 8x8’s cloud contact center and unified communications platform because of its advanced reporting, intuitive and powerful functionality, and affordable pricing. The total migration took fewer than six weeks, and a dedicated 8x8 project manager helped plan and guide the migration process for a team of employees.
Additionally, 8x8 Voice for Microsoft Teams allows Summit Fleet’s employees – whether hybrid, remote, or in-person – to work from the user interface they are familiar with, while relying on 8x8 on the backend. 8x8’s reporting functionality also allows Summit Fleet’s supervisors to effectively manage workloads, monitor calls and employee performance, and quickly investigate caller issues when needed.
“Our business involves a lot of moving parts, both internally and externally, so it was important that we had a communications platform that would allow us to easily track each step of the journey,” said Jon Bates, IT Manager at Summit Fleet. “With 8x8, our employees across the organization are empowered to communicate and collaborate better regardless of their location, and we can continue to provide customers with the quality customer service that we’re known for.”
“Leasing thousands of vehicles, often to a single client, requires fleet management support and seamless communication and effective collaboration between employees and customers,” said Hunter Middleton, Chief Product Officer at 8x8. “By migrating to 8x8, Summit Fleet has enhanced its employee and customer experience, and it now has the infrastructure to cost-effectively support its current requirements, along with a suite of features that it can use for future growth too.”
8x8’s cloud contact center and unified communications platform, which includes integrated contact center, business phone, team chat, video meetings, and SMS capabilities, is a resilient, secure, and compliant cloud platform that offers the highest levels of reliability with a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (Experience Communications as a Service™), an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.
8x8®, 8x8 XCaaS™, Experience Communications as a Service™ are trademarks of 8x8, Inc.
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