Increasing Customer Adoption of AI-powered Self-Service Drives Momentum in 8x8 CPaaS APIs
8x8 (NASDAQ: EGHT) reported significant growth in its CPaaS (Communications Platform as a Service) API customer interactions, marking a 43% year-over-year increase in Q3 FY25 ended December 31, 2024. The company achieved nearly half a billion monthly interactions in December 2024, representing a 59% increase from December 2023.
Key performance metrics include a 41% growth in SMS interactions with a 26% quarter-over-quarter increase from FY25 Q2 to Q3. The company has also reduced customer onboarding time to one day.
Recent platform enhancements include Voice Bots for billing and payments, Silent Mobile Authentication, WhatsApp integrations with AI-powered chatbots, and Verif8 authentication solution. These improvements focus on streamlining business operations and enhancing customer engagement across messaging, voice, and video channels.
8x8 (NASDAQ: EGHT) ha riportato una crescita significativa nelle interazioni dei clienti con la sua API CPaaS (Communications Platform as a Service), segnando un aumento del 43% anno su anno nel terzo trimestre dell'anno fiscale 25, conclusosi il 31 dicembre 2024. L'azienda ha raggiunto quasi mezzo miliardo di interazioni mensili a dicembre 2024, rappresentando un aumento del 59% rispetto a dicembre 2023.
I principali indicatori di performance includono una crescita del 41% nelle interazioni SMS con un aumento del 26% rispetto al trimestre precedente dal FY25 Q2 al Q3. L'azienda ha anche ridotto il tempo di onboarding dei clienti a un giorno.
Recenti miglioramenti della piattaforma includono Voice Bots per la fatturazione e i pagamenti, Silent Mobile Authentication, integrazioni con WhatsApp tramite chatbot alimentati da intelligenza artificiale e la soluzione di autenticazione Verif8. Questi miglioramenti si concentrano sull'ottimizzazione delle operazioni aziendali e sul potenziamento del coinvolgimento dei clienti attraverso canali di messaggistica, voce e video.
8x8 (NASDAQ: EGHT) reportó un crecimiento significativo en las interacciones de clientes con su API CPaaS (Communications Platform as a Service), marcando un aumento del 43% interanual en el tercer trimestre del año fiscal 25, que finalizó el 31 de diciembre de 2024. La compañía alcanzó casi medio billón de interacciones mensuales en diciembre de 2024, lo que representa un aumento del 59% en comparación con diciembre de 2023.
Los principales indicadores de rendimiento incluyen un crecimiento del 41% en las interacciones SMS con un aumento del 26% de trimestre a trimestre de FY25 Q2 a Q3. La empresa también ha reducido el tiempo de incorporación de clientes a un día.
Las mejoras recientes de la plataforma incluyen Voice Bots para facturación y pagos, Silent Mobile Authentication, integraciones de WhatsApp con chatbots impulsados por IA y la solución de autenticación Verif8. Estas mejoras se centran en optimizar las operaciones comerciales y mejorar el compromiso del cliente a través de canales de mensajería, voz y video.
8x8 (NASDAQ: EGHT)는 CPaaS(Communications Platform as a Service) API 고객 상호작용에서 상당한 성장을 보고하며, 2024년 12월 31일로 종료된 FY25 3분기 동안 전년 대비 43% 증가를 기록했습니다. 이 회사는 2024년 12월에 거의 5억 건의 월간 상호작용을 달성했으며, 이는 2023년 12월과 비교해 59% 증가한 수치입니다.
주요 성과 지표로는 SMS 상호작용이 41% 성장했으며, FY25 2분기에서 3분기로의 분기별 증가율은 26%입니다. 이 회사는 고객 온보딩 시간을 하루로 단축했습니다.
최근 플랫폼 개선 사항으로는 청구 및 결제를 위한 Voice Bots, Silent Mobile Authentication, AI 기반 챗봇과의 WhatsApp 통합, Verif8 인증 솔루션 등이 있습니다. 이러한 개선은 비즈니스 운영을 간소화하고 메시징, 음성 및 비디오 채널을 통한 고객 참여를 향상시키는 데 중점을 두고 있습니다.
8x8 (NASDAQ: EGHT) a rapporté une croissance significative de ses interactions clients via son API CPaaS (Communications Platform as a Service), enregistrant une augmentation de 43% d'une année sur l'autre au troisième trimestre de l'exercice 25, qui s'est terminé le 31 décembre 2024. L'entreprise a atteint près d'un demi-milliard d'interactions mensuelles en décembre 2024, représentant une augmentation de 59% par rapport à décembre 2023.
Les principaux indicateurs de performance incluent une croissance de 41% des interactions SMS avec une augmentation de 26% d'un trimestre à l'autre entre le FY25 T2 et T3. L'entreprise a également réduit le temps d'intégration des clients à un jour.
Les récentes améliorations de la plateforme incluent des Voice Bots pour la facturation et les paiements, l'authentification mobile silencieuse, des intégrations WhatsApp avec des chatbots alimentés par l'IA et la solution d'authentification Verif8. Ces améliorations visent à rationaliser les opérations commerciales et à améliorer l'engagement des clients à travers les canaux de messagerie, de voix et de vidéo.
8x8 (NASDAQ: EGHT) berichtete von einem signifikanten Wachstum bei den Kundeninteraktionen mit seiner CPaaS (Communications Platform as a Service) API und verzeichnete einen Jahresvergleich von 43% im dritten Quartal des Geschäftsjahres 25, das am 31. Dezember 2024 endete. Das Unternehmen erreichte im Dezember 2024 fast eine halbe Milliarde monatlicher Interaktionen, was einem 59% Anstieg im Vergleich zu Dezember 2023 entspricht.
Wichtige Leistungskennzahlen umfassen ein Wachstum von 41% bei SMS-Interaktionen mit einem Anstieg von 26% im Quartalsvergleich von FY25 Q2 zu Q3. Das Unternehmen hat auch die Einarbeitungszeit für Kunden auf einen Tag reduziert.
Zu den jüngsten Verbesserungen der Plattform gehören Voice Bots für Abrechnung und Zahlungen, Silent Mobile Authentication, WhatsApp-Integrationen mit KI-gestützten Chatbots und die Verif8-Authentifizierungslösung. Diese Verbesserungen konzentrieren sich darauf, die Geschäftsabläufe zu optimieren und das Kundenengagement über Messaging-, Sprach- und Video-Kanäle zu verbessern.
- 43% YoY growth in CPaaS API customer interactions
- 59% increase in monthly interactions reaching half a billion
- 41% growth in SMS interactions with 26% QoQ increase
- Reduced customer onboarding time to one day
- Launch of new revenue-generating features including Voice Bots and Verif8
- None.
Insights
8x8's latest CPaaS operational metrics reveal impressive growth, with API customer interactions increasing
The growth appears driven by increasing enterprise adoption of AI-powered customer engagement solutions across messaging, voice, and video channels. 8x8 has strategically enhanced its platform with several AI-focused capabilities: voice bots for automating billing and payments, silent mobile authentication for streamlined verification, WhatsApp integrations with AI chatbots, and the new Verif8 authentication solution.
The reduced customer onboarding time (now just one day) suggests operational efficiency improvements that could accelerate revenue recognition. These operational metrics indicate 8x8 is successfully capitalizing on the growing demand for AI-enabled communications tools that provide personalized, omnichannel customer experiences.
While the press release doesn't include financial metrics, the substantial interaction growth across multiple communication channels signals positive business momentum in the company's CPaaS segment, which forms a core component of 8x8's integrated CX platform strategy.
Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels
“Customers today expect to be able to interact with their brands of choice across their channel of choice – whether that’s voice, messaging, or video. Now, more than ever, it’s important that brands are agile and able to provide the engagement options that customers are looking for,” said Stephen Hamill, General Manager, CPaaS at 8x8, Inc. “A huge push in this area is AI-driven self-service options. 8x8 CPaaS APIs are fueling AI utilization in companies by supporting AI-powered chatbots via WhatsApp and SMS, as well as voice-based talk bots, allowing customers to really choose the “when,” “where,” and “how” when it comes to customer engagement.”
Organizations have turned toward 8x8 CPaaS APIs to power customer engagements across multiple touchpoints. Year-over-year business operational highlights as of December 31, 2024, the end of 8x8’s FY25 Q3, included:
-
The total number of 8x8 CPaaS API customer interactions in the third quarter grew over
43% across messaging, voice, and video channels, compared to FY24 Q3. -
The total number of interactions reached almost half a billion per month in December 2024, an increase of
59% compared to December 2023. -
SMS interactions increased
41% and grew over26% quarter-over-quarter from FY25 Q2 to Q3. - Average customer onboarding time was reduced to one day.
Recent 8x8 CPaaS API enhancements in FY25 include:
- Voice Bots for Billing and Payments: 8x8 voice bots streamline billing by automating payment reminders, debt negotiations, and more, reducing manual labor costs. Organizations can boost responsiveness through number anonymization, follow up with SMS, and by capturing every interaction with call recording and speech recognition.
- Silent Mobile Authentication for CPaaS Customers: Provides a seamless method of mobile verification, allowing users to verify phone numbers with just one click and without manual input. Instead of receiving and entering a code, users are automatically verified based on their network IP. This approach enhances security and delivers a smoother experience when accessing mobile services or applications.
- WhatsApp Integrations and AI-Powered Chatbots: 8x8 WhatsApp messaging capabilities are now natively integrated into customer engagement platforms CleverTap and MoEngage, enabling seamless and efficient communication. Additionally, businesses can leverage AI-powered chatbots on WhatsApp to automate interactions, enhance response times, and deliver personalized support at scale.
- Seamless and Secure Authentication with Verif8: A next-generation authentication solution designed for effortless security and compliance. With self-service multichannel OTP authentication via SMS, Viber, and voice, businesses can enhance user verification while minimizing friction. Featuring 43 pre-built localized message templates, self-onboarding, and flexible Sender ID options, Verif8 streamlines authentication while maintaining the highest standards of security.
8x8 CPaaS APIs power essential business functions like authentication and fraud prevention, marketing and communications, customer support, and operations. With omnichannel messaging—including SMS, messaging apps, voice, and video interaction—it serves as a key enabler of business communications and customer experience in an ever-evolving digital transformation. It is a core component of the 8x8 Platform for CX, which seamlessly unites contact center, unified communications, and CPaaS APIs to help organizations connect customers and teams globally, empowering CX leaders with AI-powered performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
Caution Concerning Forward-Looking Statements
This press release contains forward-looking statements including those related to our CX transformation, CPaaS API growth, and new 8x8 CPaaS API product enhancements. Readers are cautioned that such forward-looking statements involve risks and uncertainties that could cause actual events or our actual results to differ materially from those expressed in any such forward-looking statements. Readers are directed to 8x8’s periodic and other reports filed with the Securities and Exchange Commission (SEC) for a description of such risks and uncertainties. These risks could reduce the growth of our CX business and contact center momentum which could impact our revenues and profitability. 8x8 undertakes no obligation to update any forward-looking statements.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communication, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.
8x8® is a trademark of 8x8, Inc.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250318734079/en/
8x8, Inc. Contacts:
Media:
PR@8x8.com
Investor Relations:
Investor.Relations@8x8.com
Source: 8x8, Inc.
FAQ
What was 8x8's (EGHT) CPaaS API growth rate in Q3 FY25?
How many monthly interactions did 8x8 (EGHT) achieve in December 2024?
What was the SMS interaction growth rate for 8x8 (EGHT) in Q3 FY25?
What new features did 8x8 (EGHT) introduce in FY25 for CPaaS?
