CareMonitor Chooses 8x8 CPaaS to Support Critical Patient Interactions
CareMonitor has implemented 8x8 CPaaS to enhance patient interactions, integrating 8x8 Jitsi as a Service and 8x8 SMS API to support over 5,000 daily patient interactions. The integration has resulted in a 53% reduction in total spending and a 30% decrease in development time. The solution enables HIPAA-compliant telehealth capabilities and real-time notifications, improving patient care plan adherence. CareMonitor benefits from 24/7 support, scalability, and quick implementation, taking less than a week to set up the Jitsi as a Service functionality.
CareMonitor ha implementato 8x8 CPaaS per migliorare le interazioni con i pazienti, integrando 8x8 Jitsi as a Service e 8x8 SMS API per supportare oltre 5.000 interazioni quotidiane con i pazienti. Questa integrazione ha portato a una riduzione del 53% della spesa totale e a una diminuzione del 30% del tempo di sviluppo. La soluzione consente funzionalità di telemedicina conformi a HIPAA e notifiche in tempo reale, migliorando l'aderenza ai piani di cura dei pazienti. CareMonitor beneficia di supporto 24 ore su 24, scalabilità e implementazione rapida, richiedendo meno di una settimana per attivare la funzionalità Jitsi as a Service.
CareMonitor ha implementado 8x8 CPaaS para mejorar las interacciones con los pacientes, integrando 8x8 Jitsi as a Service y 8x8 SMS API para apoyar más de 5,000 interacciones diarias con los pacientes. La integración ha resultado en una reducción del 53% en el gasto total y una disminución del 30% en el tiempo de desarrollo. La solución permite capacidades de telemedicina compatibles con HIPAA y notificaciones en tiempo real, mejorando la adherencia a los planes de atención de los pacientes. CareMonitor se beneficia de soporte 24/7, escalabilidad e implementación rápida, tardando menos de una semana en configurar la funcionalidad Jitsi as a Service.
CareMonitor는 8x8 CPaaS를 구현하여 환자와의 상호작용을 개선하고, 8x8 Jitsi as a Service 및 8x8 SMS API를 통합하여 하루에 5,000건 이상의 환자 상호작용을 지원합니다. 이 통합으로 인해 총 지출이 53% 줄어들고 개발 시간이 30% 감소했습니다. 이 솔루션은 HIPAA에 적합한 원격 의료 기능과 실시간 알림을 제공하여 환자의 치료 계획 준수를 개선합니다. CareMonitor는 24시간 지원, 확장성 및 빠른 구현의 이점을 누리며, Jitsi as a Service 기능을 설정하는 데 일주일도 채 걸리지 않습니다.
CareMonitor a mis en œuvre 8x8 CPaaS pour améliorer les interactions avec les patients, intégrant 8x8 Jitsi as a Service et 8x8 SMS API pour soutenir plus de 5 000 interactions quotidiennes avec les patients. Cette intégration a entraîné une réduction de 53% des dépenses totales et une diminution de 30% du temps de développement. La solution permet des fonctionnalités de télémédecine conformes à la HIPAA et des notifications en temps réel, améliorant ainsi l'adhésion au plan de soins des patients. CareMonitor bénéficie d'un support 24/7, d'une évolutivité et d'une mise en œuvre rapide, nécessitant moins d'une semaine pour mettre en place la fonctionnalité Jitsi as a Service.
CareMonitor hat 8x8 CPaaS implementiert, um die Interaktion mit Patienten zu verbessern, indem 8x8 Jitsi as a Service und 8x8 SMS API integriert werden, um mehr als 5.000 tägliche Patienteninteraktionen zu unterstützen. Diese Integration hat zu einer Reduzierung von 53% der Gesamtausgaben und einer Verringerung von 30% der Entwicklungszeit geführt. Die Lösung ermöglicht HIPAA-konforme Telemedizin-Funktionen und Echtzeitbenachrichtigungen, was die Einhaltung des Behandlungsplans der Patienten verbessert. CareMonitor profitiert von 24/7-Support, Skalierbarkeit und schneller Implementierung und benötigt weniger als eine Woche für die Einrichtung der Jitsi as a Service-Funktionalität.
- 53% reduction in total spending
- 30% decrease in development time
- Supports over 5,000 daily patient interactions
- Implementation completed in less than one week
- None.
Insights
The deployment of 8x8's CPaaS solution by CareMonitor represents a significant technological advancement with measurable business impact. The 53% reduction in total spend and 30% decrease in development time demonstrate substantial operational efficiencies. The integration of SMS API and HIPAA-compliant video services addresses critical healthcare communication needs while creating a scalable infrastructure.
The partnership's success metrics, including support for over 5,000 daily patient interactions, showcase the platform's robust capabilities. For 8x8, this implementation serves as a valuable case study in the healthcare sector, potentially opening doors to similar enterprise deployments. However, while positive for business development, the revenue impact may be modest relative to 8x8's overall operations given their
8x8 SMS API and Jitsi as a Service Support Unique Patient Interactions, Reduce Operational and Development Costs, and Enable Seamless Healthcare Services
CareMonitor, an
With 8x8, CareMonitor has improved patient interactions by enabling timely health notifications that provide the option for the patient to start a 2-way conversation, all via SMS. Additionally, 8x8 JaaS ensures HIPAA-compliant, secure telehealth capabilities between healthcare providers and patients across multiple devices. Further, CareMonitor was able to drive cost optimizations, reducing total spend by
- Improved Patient Outcomes: The 8x8 SMS API empowers CareMonitor to enable healthcare providers to send personalized real-time notifications and reminders at scale, 24/7/365, increasing adherence to care plans and leading to better patient outcomes.
- Scalability and Reliability: 8x8’s Communication APIs provide scalability and global reach, allowing CareMonitor to offer services without worrying about the infrastructure, especially as they scale.
- Out of the Box Functionality: Implementation for 8x8 JaaS took less than a week, without considerable overhead and the ability to deeply integrate directly into the platform securely using the Video SDK API.
- Readily Available Support: 24/7 access to support and responsive account management allows CareMonitor to innovate and support new initiatives.
“We understand the importance of finding technology partners that we work well with in order to deliver the best possible solution to our customers, “ said Deepak Biswal, CEO at CareMonitor. “We found that partner in 8x8. By partnering with 8x8, we have reduced development time by
“Seamless and consistent communication is undoubtedly important when it comes to healthcare and patient interactions,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “We are very proud of the work we’re doing with CareMonitor, ensuring that its customers have the resources and tools they need to provide stress-free patient interactions time and time again.”
8x8 CPaaS, which includes SMS, messaging apps, voice, video interaction and video conferencing, serves as a key enabler of business communications and customer experience in an ever-evolving digital transformation. 8x8 CPaaS is part of the 8x8 integrated cloud contact center and unified communication platform, which includes contact center, business phone, team chat, video meetings, and SMS capabilities.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) is a leading provider of integrated contact center, voice communications, video, chat, and SMS solutions built on one global cloud platform. 8x8 uniquely eliminates the silos across the entire organization to power the communications and customer engagement requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.
8x8® is a trademark of 8x8, Inc.
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Source: 8x8, Inc.
FAQ
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