8x8 XCaaS™ Integrated Cloud Communications and Contact Center Solution Enhances Capabilities and Sees Global Customer Growth

Rhea-AI Summary

8x8, Inc. (NYSE: EGHT) reported significant growth in customer adoption of its integrated cloud communications platform, 8x8 XCaaS. As of the end of Q3 fiscal 2022, XCaaS accounted for over 35% of Annualized Recurring Subscriptions, showing a 35% year-over-year increase. New features include the industry's first integrated cloud phone and contact center solution in the Philippines, enhancing global PSTN services. The platform's effectiveness is reflected in customer success stories, highlighting improved revenue and customer experience metrics for businesses using integrated solutions.

Positive

• 8x8 XCaaS accounts for over 35% of Annualized Recurring Subscriptions, a 35% increase year-over-year.
• Customer testimonials indicate nearly 100% revenue improvement and a 14% cost reduction due to XCaaS integration.
• Launch of integrated cloud phone and contact center solution in the Philippines expands global service capabilities.

Negative

• None.

CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced continued global growth and customer adoption of the 8x8 XCaaS™ (eXperience Communications as a Service™) solution. 8x8 XCaaS, which includes integrated cloud contact center, voice, team chat, video meetings, and CPaaS embeddable APIs capabilities in a single-vendor solution, accounts for more than 35 percent of Annualized Recurring Subscriptions and Usage (ARR) as of the third quarter of fiscal 2022 ended December 31, 2021, an increase of more than 35 percent year-over-year.

“Managing teams across multiple countries and continents creates unique communications, collaboration, and customer engagement challenges,” said Charles Bonomo, Chief Information Officer at Infinite Electronics, a leading global supplier of electronic components. “8x8 XCaaS allows us to have our more than 500 employees in the US, Mexico, and China on a high availability, single, integrated cloud communications and contact center platform to provide resilient employee communications and customer engagement capabilities globally.”

According to Metrigy, companies find success when they integrate their contact center with unified communications. Those using an integrated cloud unified communications and contact center solution from a single vendor reported nearly 100 percent revenue improvement, a 14 percent cost decrease, a 57 percent customer experience rating improvement, and a 37 percent agent efficiency improvement.

New 8x8 XCaaS features include:

• The industry’s first integrated cloud phone and contact center solution in the Philippines, which increases 8x8’s full PSTN replacement services to 48 countries and territories.
• New capabilities include multiple call parking modes, shared notes, and directory filter options for 8x8 Frontdesk, a composed experience for high volume call handling.
• Advanced enterprise video meeting capabilities, including breakout rooms, polls, and detailed post-meeting summaries, as well as additional moderation controls for effective meetings.

Adoption of 8x8 XCaaS is gaining momentum across a broad range of industries and geographic regions. Recent 8x8 XCaaS deployments, often coupled with 8x8 Voice for Microsoft Teams and the Microsoft-certified 8x8 Contact Center, highlight an emerging trend to consolidate communications that change the way organizations work in a hybrid world:

• Kubota North America, a leading manufacturer of tractors, lawn mowers, agricultural equipment, construction equipment and industrial engines, implemented their "One Kubota" initiative to bring multiple business units onto a single communication platform. Following a successful pilot led by 8x8's Center of Excellence, Kubota selected 8x8 XCaaS for 1,000 UCaaS and 200 CCaaS seats for streamlined business communications across the organization.
• Headquartered in Brisbane, Australia, ALS Limited provides testing, inspection, certification, and verification services for over 370 sites across 65 countries. They continue to increase their global 8x8 XCaaS investment, most recently adding another 800 users with Microsoft Teams integration to support employees in Australia, Canada, New Zealand and the US.
• Inpro is a global manufacturer of high-performance, design-forward architectural products for commercial buildings. They selected 8x8 XCaaS and 8x8 Voice for Microsoft Teams to support more than 600 employees around the world. They chose XCaaS for composed experiences, such as 8x8 Frontdesk, which will empower receptionists with advanced call handling capabilities, and for tight integration with Salesforce.
• Hays County in the Austin, Texas metropolitan area is one of the fastest growing counties in the US. The local government sought a single cloud communications platform with high availability, and selected 8x8 XCaaS with 8x8 Voice for Microsoft Teams to support a population of more than 240,000.

“Enterprises around the world recognize that a single, integrated unified communications and contact center solution is a critical component to meet the evolving requirements of a rapidly modernizing workforce,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “By continuing to innovate across 8x8 XCaaS, we are helping organizations optimize employee and customer experience, regardless of location or device.”

8x8 XCaaS is built on the resilient, secure, and compliant 8x8 eXperience Communications Platform™, which offers the highest levels of reliability and the industry’s only financially backed, platform-wide 99.999 percent SLA across an integrated cloud UCaaS and CCaaS solution.

Visit 8x8.com to learn more about 8x8 XCaaS.

Caution Concerning Forward-Looking Statements

This press release contains forward-looking statements. Readers are cautioned that such forward-looking statements involve risks and uncertainties that could cause actual events or our actual results to differ materially from those expressed in any such forward-looking statements. Readers are directed to 8x8’s periodic and other reports filed with the Securities and Exchange Commission (SEC) for a description of such risks and uncertainties. 8x8 undertakes no obligation to update any forward-looking statements.

About 8x8 Inc.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat, and API solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

8x8®, 8x8 XCaaS™, eXperience Communications as a Service™ are trademarks of 8x8, Inc.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220301005493/en/

8x8, Inc. Contacts:

Media:

John Sun, 1-408-692-7054

john.sun@8x8.com

Investor Relations:

Kate Patterson, 1-408-763-8175

katherine.patterson@8x8.com

Source: 8x8, Inc.

FAQ

What growth did 8x8 (EGHT) report for its XCaaS platform?

8x8 reported that its XCaaS platform accounts for over 35% of Annualized Recurring Subscriptions, representing a 35% year-over-year increase.

What are the new features added to 8x8 XCaaS?

New features include an integrated cloud phone and contact center solution in the Philippines and enhanced capabilities like multiple call parking modes and advanced video meeting features.

How has customer adoption of 8x8 XCaaS impacted revenue?

Customers using integrated solutions from 8x8 reported nearly 100% revenue improvement and a 14% decrease in operational costs.

What industries are adopting 8x8 XCaaS?

XCaaS adoption is growing across various industries globally, as evidenced by deployments in companies like Kubota North America and ALS Limited.

What is the significance of the 8x8 XCaaS expansion in the Philippines?

The expansion into the Philippines introduces the industry's first integrated cloud phone and contact center solution, increasing 8x8's PSTN services to 48 countries.