8x8 Transforms Patient Engagement with EHR-Compliant Solutions Through SpinSci Technology Partnership
8x8 (NASDAQ: EGHT) has announced a strategic partnership with SpinSci Technologies to enhance patient care through integrated Electronic Health Record (EHR) solutions. The collaboration combines 8x8 Contact Center with SpinSci's Patient Assist Technology, enabling integration with major EHR systems including EPIC, Oracle Cerner, AthenaHealth, and Meditech.
The partnership delivers key benefits including streamlined agent efficiency, enhanced patient experiences, personalized care delivery, and HIPAA-compliant data management. The solution features conversational AI chatbots, appointment scheduling capabilities, SMS reminders, and video consultations.
According to SpinSci, healthcare organizations using their Patient Assist solution have achieved significant efficiency gains, saving 6 hours per day and reducing patient identification and verification time by 43 seconds per call. The integration provides analytics with speech and sentiment analysis for compliance monitoring and performance improvement.
8x8 (NASDAQ: EGHT) ha annunciato una partnership strategica con SpinSci Technologies per migliorare la cura dei pazienti attraverso soluzioni integrate di Cartelle Cliniche Elettroniche (EHR). La collaborazione combina il Contact Center di 8x8 con la Tecnologia Patient Assist di SpinSci, consentendo l'integrazione con i principali sistemi EHR tra cui EPIC, Oracle Cerner, AthenaHealth e Meditech.
La partnership offre vantaggi chiave tra cui un'efficienza degli agenti semplificata, esperienze dei pazienti migliorate, un'erogazione di cure personalizzata e una gestione dei dati conforme a HIPAA. La soluzione include chatbot AI conversazionali, capacità di pianificazione degli appuntamenti, promemoria via SMS e consultazioni video.
Secondo SpinSci, le organizzazioni sanitarie che utilizzano la loro soluzione Patient Assist hanno ottenuto guadagni significativi in termini di efficienza, risparmiando 6 ore al giorno e riducendo il tempo di identificazione e verifica dei pazienti di 43 secondi per chiamata. L'integrazione fornisce analisi con analisi del parlato e del sentiment per il monitoraggio della conformità e il miglioramento delle prestazioni.
8x8 (NASDAQ: EGHT) ha anunciado una asociación estratégica con SpinSci Technologies para mejorar la atención al paciente a través de soluciones integradas de Registros Electrónicos de Salud (EHR). La colaboración combina el Centro de Contacto de 8x8 con la Tecnología Patient Assist de SpinSci, permitiendo la integración con los principales sistemas de EHR, incluidos EPIC, Oracle Cerner, AthenaHealth y Meditech.
La asociación ofrece beneficios clave, incluyendo una mayor eficiencia de los agentes, experiencias mejoradas para los pacientes, entrega de atención personalizada y gestión de datos conforme a HIPAA. La solución presenta chatbots de IA conversacionales, capacidades de programación de citas, recordatorios por SMS y consultas por video.
Según SpinSci, las organizaciones de atención médica que utilizan su solución Patient Assist han logrado importantes aumentos en la eficiencia, ahorrando 6 horas al día y reduciendo el tiempo de identificación y verificación de pacientes en 43 segundos por llamada. La integración proporciona análisis con análisis de voz y sentimiento para el monitoreo de cumplimiento y mejora del rendimiento.
8x8 (NASDAQ: EGHT)는 SpinSci Technologies와 전략적 파트너십을 체결하여 통합 전자 건강 기록(EHR) 솔루션을 통해 환자 치료를 향상시키겠다고 발표했습니다. 이 협력은 8x8의 고객 센터와 SpinSci의 환자 지원 기술을 결합하여 EPIC, Oracle Cerner, AthenaHealth 및 Meditech과 같은 주요 EHR 시스템과의 통합을 가능하게 합니다.
이 파트너십은 에이전트 효율성의 간소화, 향상된 환자 경험, 개인화된 치료 제공 및 HIPAA 준수 데이터 관리를 포함한 주요 이점을 제공합니다. 이 솔루션은 대화형 AI 챗봇, 예약 기능, SMS 알림 및 화상 상담을 특징으로 합니다.
SpinSci에 따르면, Patient Assist 솔루션을 사용하는 의료 기관은 하루에 6시간의 효율성을 달성하고 환자 식별 및 확인 시간을 통화당 43초 단축했습니다. 이 통합은 준수 모니터링 및 성과 개선을 위한 음성 및 감정 분석 기능을 제공합니다.
8x8 (NASDAQ: EGHT) a annoncé un partenariat stratégique avec SpinSci Technologies pour améliorer les soins aux patients grâce à des solutions intégrées de Dossiers de Santé Électroniques (EHR). La collaboration combine le Centre de Contact 8x8 avec la Technologie Patient Assist de SpinSci, permettant l'intégration avec les principaux systèmes EHR tels que EPIC, Oracle Cerner, AthenaHealth et Meditech.
Ce partenariat offre des avantages clés, notamment une efficacité des agents rationalisée, une expérience patient améliorée, une prestation de soins personnalisée et une gestion des données conforme à la HIPAA. La solution comprend des chatbots IA conversationnels, des capacités de planification de rendez-vous, des rappels par SMS et des consultations vidéo.
Selon SpinSci, les organisations de santé utilisant leur solution Patient Assist ont réalisé des gains d'efficacité significatifs, économisant 6 heures par jour et réduisant le temps d'identification et de vérification des patients de 43 secondes par appel. L'intégration fournit des analyses avec analyse de la parole et du sentiment pour le suivi de la conformité et l'amélioration des performances.
8x8 (NASDAQ: EGHT) hat eine strategische Partnerschaft mit SpinSci Technologies angekündigt, um die Patientenversorgung durch integrierte Elektronische Gesundheitsakten (EHR) zu verbessern. Die Zusammenarbeit kombiniert das 8x8 Contact Center mit der Patient Assist Technologie von SpinSci und ermöglicht die Integration mit wichtigen EHR-Systemen wie EPIC, Oracle Cerner, AthenaHealth und Meditech.
Die Partnerschaft bietet wichtige Vorteile wie optimierte Effizienz der Agenten, verbesserte Patientenerfahrungen, personalisierte Versorgung und HIPAA-konformes Datenmanagement. Die Lösung umfasst konversationelle KI-Chatbots, Terminplanungsfunktionen, SMS-Erinnerungen und Video-Konsultationen.
Laut SpinSci haben Gesundheitsorganisationen, die ihre Patient Assist-Lösung nutzen, signifikante Effizienzgewinne erzielt, indem sie täglich 6 Stunden einsparen und die Identifikations- und Verifizierungszeit der Patienten um 43 Sekunden pro Anruf reduzieren. Die Integration bietet Analysen mit Sprach- und Sentimentanalyse zur Überwachung der Einhaltung und zur Leistungsverbesserung.
- Integration with major EHR systems expands market reach
- Demonstrated operational efficiency: 6 hours saved per day
- 43-second reduction in patient verification time per call
- Enhanced compliance with HIPAA requirements
- None.
The combined solution Integrates EHR Compliant Patient Assist Technology with 8x8 Contact Center to Deliver Compliant and Personalized Patient Engagement
SpinSci’s Patient Assist Technology provides high touch assistance via any digital channel, giving agents a 360° view of the patient record, helping to drive speed to care. This partnership between SpinSci and 8x8 enables healthcare organizations to:
- Streamline agent and operational efficiency.
- Enhance patient experiences by increasing patient intake while decreasing handle times.
- Deliver personalized care to patients.
- Reduce regulatory compliance risks with secure, HIPAA-compliant data management.
- Ensure seamless connectivity across platforms while enabling organizations to purchase jointly integrated solutions directly from 8x8 and channel resell partners.
The combined solution delivers first-class communications and integration with EHR systems to unify care journeys. Its seamless integration simplifies access to care and claims processing. It empowers healthcare organizations with conversational AI powered chatbots for personalized self-service including appointment scheduling, two-way SMS reminders to reduce missed appointments, and video supported remote consultations. 8x8 analytics provide a holistic view of all interactions including speech and sentiment analysis to ensure compliance and improve overall performance and patient engagement.
According to SpinSci, healthcare organizations leveraging their Patient Assist solution saved a combined 6 hours per day, including an average decrease of 43 seconds per call for identifying and verifying patients. These consolidated workflows showed to dramatically reduce the average number of clicks to execute and access patient care, allowing healthcare providers to focus less on administrative tasks and more on delivering high-quality care.
“Since joining the 8x8 Technology Partner Ecosystem, our customers are seeing even more meaningful improvements that positively impact the lives of countless patients,” said Rohit Potaraju, Vice President of Product at SpinSci Technologies. “Our goal is to provide the best experience for care teams and patients and we look forward to the impact we will make alongside 8x8.”
"Transforming patient care isn’t just a goal, it’s a necessity," said Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8x8, Inc. "Our partnership with SpinSci Technologies and the integration of its Patient Assist technology with the 8x8 Contact Center represents an innovative solution that redefines how healthcare organizations orchestrate and elevate patient engagement while meeting regulatory compliance requirements. This integration isn’t just about streamlining processes, it’s about empowering care teams to deliver unmatched, personalized experiences that set a new standard for excellence in patient care."
Built on the 8x8 Platform for CX, the 8x8 Technology Partner Ecosystem program nurtures a collection of leading technology partners that encourages innovation and provides enterprises with the solutions they need to provide their own customers with exceptional experiences.
The 8x8 Platform for CX seamlessly unites contact center, unified communications, and communication APIs to help organizations connect customers and teams globally, empowering CX and IT leaders with AI-powered performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
To learn more about the SpinSci Technologies and 8x8 partnership, and its integrated business solutions, visit: https://www.8x8.com/products/integrations/spinsci-patient-assist
Caution Concerning Forward-Looking Statements
This press release contains forward-looking statements. Readers are cautioned that such forward-looking statements involve risks and uncertainties that could cause actual events or our actual results to differ materially from those expressed in any such forward-looking statements. Readers are directed to 8x8’s periodic and other reports filed with the Securities and Exchange Commission (SEC) for a description of such risks and uncertainties. 8x8 undertakes no obligation to update any forward-looking statements.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communication, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.
8x8® is a trademark of 8x8, Inc.
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FAQ
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