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8x8, Inc. (NYSE: EGHT) is at the forefront of transforming business communications through its innovative software-as-a-service (SaaS) solutions. As a leader in the industry, 8x8 provides a comprehensive suite of voice, video, chat, contact center, and enterprise-class API solutions, all powered by a robust global cloud communications platform. These solutions enable workforces worldwide to connect and collaborate more efficiently and effectively.
The company's unified platform supports omnichannel communication, allowing employees to seamlessly interact via voice, video, text, chat, and contact centers. This integration is crucial for businesses aiming to enhance their customer experience and streamline internal communications. 8x8's offerings extend to approximately 2.5 million users, with a strong geographic focus in the United States, which contributes a significant portion of its revenue.
8x8 also leverages real-time business analytics and intelligence to provide unique insights across all interactions and channels. These insights help businesses understand customer behavior, optimize operations, and accelerate growth. The company's revenue is further bolstered by sales of hardware and professional services, which complement its integrated technology platform.
Recent achievements include the enhancement of their cloud platform to support even more robust and scalable solutions. Current projects involve expanding their omnichannel capabilities and improving user experience through advanced analytics and artificial intelligence.
With a strong focus on innovation and customer satisfaction, 8x8 continues to solidify its position as a key player in the business communications landscape.
Stay updated with the latest news and developments from 8x8, Inc. and see how they are shaping the future of business communications.
8x8 Inc. (NASDAQ: EGHT), a provider of integrated Platform for CX combining Contact Center, Unified Communication, and CPaaS APIs, has announced its upcoming third quarter fiscal 2025 earnings release. The financial results for the quarter ended December 31, 2024, will be released after market close on February 4, 2025.
The company will host a 60-minute conference call the same day at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time). Participants can register to receive dial-in numbers and a unique PIN for the call. A live webcast will be available through the company's investor relations events page, with the audio archive accessible for 90 days following the call.
8x8 (NASDAQ: EGHT), a provider of integrated CX Platform solutions, has been ranked 728 in Newsweek's 2025 Excellence 1000 Index. The recognition comes from the Best Practice Institute's analysis of over half a million data points, evaluating companies based on financial responsibility, stakeholder ratings, and social responsibility.
The assessment criteria included employee and customer ratings, ESG risk ratings, ethical impact, ISO standards adherence, R&D spending, UN Global Compact status, and customer complaint metrics. The index, developed in collaboration with Newsweek and BPI, recognizes organizations that demonstrate excellence in balancing strategic growth with ethics, social responsibility, and sustainability.
8x8 (NASDAQ: EGHT) has appointed Joel Neeb as Chief Transformation and Business Operations Officer, reporting directly to CEO Samuel Wilson. Neeb will lead the company's CX transformation initiatives and drive operational excellence. He brings significant experience from his previous role as Vice President of Execution and Transformation at VMware, where he led cultural transformation and AI strategy implementation for 40,000 employees.
Prior to VMware, Neeb served as CEO at Afterburner, Inc., managing elite professionals from military backgrounds. His military experience includes serving as a former U.S. Air Force F-15 mission commander, leading 300 combat pilots and managing a $150 million annual flight program.
This appointment aligns with 8x8's recent brand evolution and the launch of the 8x8 Platform for CX, which integrates contact center, unified communications, and communication APIs with AI-powered capabilities.
8x8 (NASDAQ: EGHT) has announced a strategic partnership with Descope as their exclusive Asia Pacific partner. The collaboration integrates Descope's drag-and-drop customer identity and access management (CIAM) platform with 8x8's CPaaS APIs.
The integration enables organizations to create customized user journeys through visual workflows, implementing modern login processes like social logins, passkeys, and one-time passwords. Organizations using Descope have reported a 50% reduction in authentication-related support tickets and 30-40x cost reduction by avoiding in-house authentication system development.
This partnership aims to enhance security and efficiency in customer experience while providing seamless authentication processes through 8x8's Platform for CX, which combines Contact Center, Unified Communication, and CPaaS APIs.
8x8 (NASDAQ: EGHT) has received multiple prestigious industry awards for its CX platform innovations. The company was named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service for the thirteenth consecutive year and recognized in the 2024 Gartner Magic Quadrant for Contact Center as a Service for the tenth consecutive year.
Notable achievements include the 2024 Frost & Sullivan Customer Value Leadership Award for Global Public Sector CCaaS Solutions, Silver and Bronze Stevie Awards for their Professional Services organization, and 17 badges in the G2 Fall 2024 Awards. The company also received TrustRadius Tech Cares and Top Rated awards for their unified communications and contact center services.
8x8 (NASDAQ: EGHT) reported strong growth in its FY25 Q2, with sales of new products increasing over 60% year-over-year, driven by AI-powered solutions. The company experienced significant customer adoption metrics, including a 5% quarter-over-quarter growth in Contact Center customers and a 16% year-over-year increase in customers with 250+ agent seats. AI-powered product sales grew more than 200% year-over-year, while the number of customers using 8x8 Intelligent Customer Assistant increased by 200% year-over-year. The platform handled over 94 million CX interactions, representing a 12% year-over-year increase.
8x8 (NASDAQ: EGHT) has unveiled a comprehensive brand transformation, marking a strategic shift towards a more customer-centric future. The rebrand goes beyond aesthetic changes, representing the company's enhanced focus on Customer Experience (CX) transformation. The initiative aligns with 8x8's mission to connect people and organizations through seamless communication, leveraging their integrated platform that combines Contact Center, Unified Communication, and CPaaS APIs. This strategic move responds to evolving CX landscape where customer interactions extend across all employee roles, driven by digital transformation, mobile-first strategies, and AI implementation.
8x8 (NASDAQ: EGHT), a leading business communications and CX platform provider, has announced its participation in three major investor events for Q3 fiscal 2025. The company will attend the Needham and Company Virtual Tech Week on November 20, 2024, for meetings only, the Wells Fargo 8th Annual TMT Summit on December 3, 2024, with a presentation scheduled for 2:15 PM PT, and the Barclays 22nd Annual Global Technology Conference on December 11, 2024, for meetings only.
The Wells Fargo presentation will be webcast live and archived on the company's investor relations website, remaining available for 90 days after the event.
8x8 (NASDAQ: EGHT) has appointed John Pagliuca, President and CEO of N-able (NYSE:NABL), to its Board of Directors, effective November 18, 2024. Pagliuca brings over 20 years of leadership experience in software and SaaS. His background includes executive roles at SolarWinds, LOGICNow, GFI Software, and Airvana, where he helped achieve over $500 million in revenue and led the company's IPO in 2007. With this appointment, 8x8's Board now consists of eight members.
8x8 (NASDAQ: EGHT) has announced significant enhancements to its cloud platform, introducing advanced AI-powered features and expanded customer engagement capabilities. Key improvements include AI-powered transcriptions with enhanced language support, Contact Center Video Elevation for visual customer assistance, and extended availability of Supervisor Workspace. The platform now offers improved call quality for Azure virtual desktop environments, bulk messaging support, and enhanced call queue management. According to Metrigy's report, companies using AI see revenue increases of 17.9%, customer ratings up 22.3%, and agent efficiency improvements of 21.8%.
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