Ecolab Launches Mixed-Reality Virtual Visits for Life Sciences Industry

Rhea-AI Summary

Ecolab, a leader in water and hygiene solutions, has launched a new virtual visit service for the life sciences sector, aimed at enhancing cleaning and disinfection processes. This service utilizes mixed-reality tools to connect customers with experts remotely, facilitating real-time troubleshooting and training.

Introduced on June 10, 2021, this innovative approach is expected to minimize manufacturing downtime and improve operational efficiencies. The service builds on prior successes in pharmaceutical facilities, ensuring compliance and optimization of cleaning protocols.

Positive

• Launch of a new virtual visit service for life sciences, enhancing cleaning and disinfection.
• Utilization of mixed-reality tools for real-time expert support, reducing manufacturing downtime.
• Successfully tested virtual service delivery at pharmaceutical manufacturing facilities.

Negative

• None.

Virtual service improves real-time access to experts to help address cleaning and disinfection challenges quickly, reducing manufacturing downtime

ST. PAUL, Minn., June 10, 2021 (GLOBE NEWSWIRE) -- Ecolab Inc., the global leader in water, hygiene and infection prevention solutions and services, announced a new virtual visit offering for the life sciences industry to proactively help address cleaning and disinfection challenges. Using mixed-reality tools, Ecolab can bring experts on-site virtually to quickly and safely review, diagnose and solve issues from anywhere, at any time, helping customers navigate the barriers to on-site service and training during the pandemic.

“Increasing uptime and solving production challenges quickly and efficiently means better outcomes for our life sciences customers,” said Hayley Crowe, vice president and general manager of Ecolab’s Life Sciences business. “Mixed-reality tools enable us to bring the full breadth of Ecolab’s global expertise to help diagnose and troubleshoot issues and provide training in real-time to customers anywhere, anytime.”

Building on the virtual service expertise gained over the last several years in Ecolab’s Industrial businesses, Life Science’s team members can virtually connect to remote Ecolab scientists, engineers and cross-functional teams located anywhere in the world using a Microsoft HoloLens 2 device and running Microsoft Dynamics 365 Remote Assist. The remote experts can provide technical support and documentation in augmented reality to help the on-site team member wearing the HoloLens 2 device see solutions to deliver resolution faster and more efficiently.

Beyond troubleshooting real-time, remote Ecolab experts also can review manufacturing operations and proactively address issues by recommending and implementing site-specific cleaning programs to help prevent common issues that lead to downtime and associated costs in productivity, labor and resources. Additionally, mixed-reality tools can provide immersive training experiences with live step-by-step instruction from remote experts.

In 2020, Ecolab successfully tested virtual service delivery at pharmaceutical drug manufacturing facilities to help optimize their cleaning and disinfection programs, reviewed procedure compliance with cleanroom technicians responsible for cleaning and disinfection tasks and installed and evaluated production equipment at personal care manufacturing sites.

"We’re excited to continue helping our customers navigate the unique challenges of the pandemic while introducing an efficient new channel for working together into the future,” said Crowe.

For more information about the Ecolab Life Sciences mixed reality service, go to ecolab.com/lifesciencesvirtualvisits.

About Ecolab
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. www.ecolab.com

Follow us on LinkedIn @Ecolab, Twitter @Ecolab, Instagram @Ecolab_Inc and Facebook @Ecolab.

Contact:
Cead Nardie-Warner
+1 651 250 4724
mediarelations@ecolab.com

(ECL-P)

FAQ

What is Ecolab's new virtual visit service for the life sciences industry?

Ecolab's virtual visit service helps address cleaning and disinfection challenges using mixed-reality tools to connect customers with experts for real-time support.

When was Ecolab's virtual visit service announced?

The virtual visit service was announced on June 10, 2021.

How does Ecolab's virtual visit service reduce manufacturing downtime?

By providing immediate access to remote experts, the service allows for quick troubleshooting and training, minimizing operational delays.

What technology is used in Ecolab's virtual visit service?

The service employs Microsoft HoloLens 2 and Microsoft Dynamics 365 Remote Assist for real-time technical support.

Has Ecolab tested its virtual service delivery in real-world scenarios?

Yes, Ecolab successfully tested its virtual service delivery in pharmaceutical drug manufacturing facilities.