DXC Technology and ServiceNow Extend Strategic Partnership to Fast-track Generative AI Value for Businesses
DXC Technology and ServiceNow have expanded their strategic partnership by establishing a new Center of Excellence (CoE) focused on accelerating generative AI adoption for businesses. The collaboration combines DXC's industry expertise with ServiceNow's GenAI solutions, particularly Now Assist. DXC has already demonstrated success by implementing Now Assist in its service delivery platform, saving nearly 10,000 hours monthly while serving over 500 clients. The partnership builds on a 15-year collaboration, with DXC holding more than 2,000 ServiceNow certifications and 1,300 accreditations.
DXC Technology e ServiceNow hanno ampliato la loro partnership strategica istituendo un nuovo Centro di Eccellenza (CoE) focalizzato sull'accelerazione dell'adozione dell'IA generativa per le imprese. La collaborazione combina l'esperienza di settore di DXC con le soluzioni GenAI di ServiceNow, in particolare Now Assist. DXC ha già dimostrato il suo successo implementando Now Assist nella sua piattaforma di erogazione servizi, risparmiando quasi 10.000 ore mensili mentre serve oltre 500 clienti. La partnership si basa su una collaborazione che dura da 15 anni, con DXC che detiene più di 2.000 certificazioni ServiceNow e 1.300 accreditamenti.
DXC Technology y ServiceNow han ampliado su asociación estratégica estableciendo un nuevo Centro de Excelencia (CoE) centrado en acelerar la adopción de la IA generativa en los negocios. La colaboración combina la experiencia en la industria de DXC con las soluciones GenAI de ServiceNow, particularmente Now Assist. DXC ya ha demostrado su éxito implementando Now Assist en su plataforma de entrega de servicios, ahorrando casi 10,000 horas mensuales mientras atiende a más de 500 clientes. La asociación se basa en una colaboración de 15 años, con DXC que posee más de 2,000 certificaciones de ServiceNow y 1,300 acreditaciones.
DXC Technology와 ServiceNow는 비즈니스의 생성적 AI 수용을 가속화하는 데 초점을 맞춘 새로운 전문 센터 (CoE)를 설립하여 전략적 파트너십을 확대했습니다. 이 협업은 DXC의 산업 전문성과 ServiceNow의 GenAI 솔루션, 특히 Now Assist를 결합합니다. DXC는 이미 성공을 입증했습니다 Now Assist를 서비스 제공 플랫폼에 구현하여 매달 거의 10,000시간을 절약하면서 500개 이상의 고객에게 서비스를 제공하고 있습니다. 이 파트너십은 15년간의 협력을 바탕으로 하며, DXC는 2,000개 이상의 ServiceNow 인증과 1,300개의 자격증을 보유하고 있습니다.
DXC Technology et ServiceNow ont élargi leur partenariat stratégique en établissant un nouveau Centre d'Excellence (CoE) axé sur l'accélération de l'adoption de l'IA générative pour les entreprises. La collaboration combine l'expertise sectorielle de DXC avec les solutions GenAI de ServiceNow, en particulier Now Assist. DXC a déjà démontré son succès en mettant en œuvre Now Assist dans sa plateforme de prestation de services, économisant près de 10 000 heures par mois tout en servant plus de 500 clients. Ce partenariat repose sur une collaboration de 15 ans, DXC disposant de plus de 2 000 certifications ServiceNow et de 1 300 accréditations.
DXC Technology und ServiceNow haben ihre strategische Partnerschaft erweitert, indem sie ein neues Center of Excellence (CoE) gegründet haben, das sich auf die Beschleunigung der Einführung von generativer KI für Unternehmen konzentriert. Die Zusammenarbeit kombiniert die Branchenerfahrung von DXC mit den GenAI-Lösungen von ServiceNow, insbesondere Now Assist. DXC hat bereits Erfolge gezeigt, indem es Now Assist in seiner Servicebereitstellungsplattform implementiert hat, was monatlich fast 10.000 Stunden einspart, während über 500 Kunden bedient werden. Die Partnerschaft baut auf einer 15-jährigen Zusammenarbeit auf, wobei DXC über 2.000 ServiceNow-Zertifizierungen und 1.300 Akkreditierungen verfügt.
- Implementation of Now Assist resulted in 10,000 monthly hours saved
- Strong partnership credentials with 2,000+ ServiceNow certifications
- Successful track record serving 500+ clients with AI solutions
- None.
Insights
The DXC-ServiceNow partnership expansion represents a strategic move in enterprise AI adoption, with tangible benefits already demonstrated through
Key success metrics from existing deployments, particularly with Swiss Federal Railways and Jollibee Foods , demonstrate the partnership's ability to handle large-scale enterprise transformations. The 15-year collaboration history and DXC's extensive ServiceNow certifications (2,000+) provide a solid foundation for this AI-focused expansion.
While the partnership shows promise, investors should note that enterprise AI adoption typically has a long sales cycle and requires significant investment in training and implementation. The immediate revenue impact may be gradual, though the long-term positioning in the growing enterprise AI market is strategically sound.
New Center of Excellence brings together DXC's industry and AI expertise
and ServiceNow's GenAI solutions to streamline AI adoption
Organizations face pressure to quickly realize value from AI investments. The DXC and ServiceNow GenAI Center of Excellence aims to help customers accelerate their AI journey by leveraging the core capabilities of DXC's AI Impact, which combines consulting, engineering and secure enterprise services, with ServiceNow's GenAI solution, Now Assist. At the GenAI CoE, DXC AI consultants will guide joint customers as they modernize with AI to optimize technology performance and deliver real-world results. For example, DXC has deployed Now Assist on its service delivery platform, transforming the incident management process and driving outcomes with AI for more than 500 clients. This has helped streamline IT operations, increase efficiency and enhance the customer experience. In doing so, DXC has saved nearly 10,000 hours monthly.
"Customers are looking to transform their businesses with AI, and, along with ServiceNow, we have the expertise to unlock high-impact use cases of AI at scale," said Howard Boville, DXC Executive Vice President, Consulting and Engineering Services – Powered by AI. "Our clients need to ensure that their AI technologies adhere to the highest standards of data privacy, governance, and compliance. DXC is a trusted partner that understands the depth of the challenges and opportunities clients need to thrive."
"Companies are eager to realize value and productivity through GenAI," said Erica Volini, Senior Vice President, Global Partnerships and Channels at ServiceNow. "Our mission is to put AI to work for more organizations, and partners like DXC are crucial to this effort. The new Center of Excellence merges DXC's extensive industry expertise and scale with GenAI capabilities in our Now Assist solution and AI platform – this is how you drive true business transformation forward."
Today's news builds on a long standing 15-year collaboration with DXC as the leading partner helping its customers deploy ServiceNow products and services. DXC is working with customers to achieve incredible results with ServiceNow across industries, including:
- Swiss Federal Railways utilizes DXC's system integration to combine employee and customer-facing applications with the Now Platform, helping the railway safely transport 1.25 million passengers are 205,000 tons of goods each day.
- Jollibee Foods Corporation (JFC) and DXC have established a long-term partnership built on innovation and support. DXC provides unified platforms, including ServiceNow, to manage JFC's mission-critical store and enterprise operations, allowing their teams to focus on strategic priorities.
- The
City of Milan 's Civil Protection Department worked closely with ServiceNow and DXC to manage the receipt and distribution of personal protective equipment during the COVID-19 pandemic.
Globally, DXC has more than 2,000 ServiceNow certifications, over 1,300 accreditations, and continues to enhance talent through the ServiceNow focused Training Academy. DXC is also a member of the ServiceNow Council AI Product Advisory Board, focused on advising ServiceNow on future AI products through sharing customer feedback.
For more information on DXC's partnership with ServiceNow, visit the partnership ecosystem website.
Forward Looking Statements
All statements in this press release that do not directly and exclusively relate to historical facts constitute "forward-looking statements." These statements represent current expectations and beliefs, and no assurance can be given that the results described in such statements will be achieved. Such statements are subject to numerous assumptions, risks, uncertainties and other factors that could cause actual results to differ materially from those described in such statements, many of which are outside of our control. For a written description of these factors, see the section titled "Risk Factors" in DXC's upcoming Annual Report on Form 10-K for the fiscal year ended March 31, 2024, and any updating information in subsequent SEC filings. No assurance can be given that any goal or plan set forth in any forward-looking statement can or will be achieved, and readers are cautioned not to place undue reliance on such statements which speak only as of the date they are made. We do not undertake any obligation to update or release any revisions to any forward-looking statement or to report any events or circumstances after the date of this report or to reflect the occurrence of unanticipated events except as required by law.
About DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
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SOURCE DXC Technology Company
FAQ
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