Duke Energy continues with power restoration; nearly 198,000 customers restored following Hurricane Helene's landfall
Duke Energy Florida is continuing power restoration efforts following Hurricane Helene's landfall. As of 7:30 a.m., nearly 198,000 customers have had power restored, while over 402,000 are still experiencing outages. Approximately 8,000 workers are responding to the situation.
The company is prioritizing public health and safety facilities in its restoration sequence. Duke Energy has provided safety guidance for customers, including staying away from downed power lines, disconnecting nonessential electrical equipment, and proper generator usage.
Customers can report outages via text, phone, online, or through the Duke Energy mobile app. The company offers an Outage Map and Outage Alerts for up-to-date information on restoration efforts.
Duke Energy Florida sta continuando gli sforzi per il ripristino dell'energia dopo l'arrivo dell'uragano Helene. Alle 7:30, quasi 198.000 clienti hanno riottenuto l'energia, mentre oltre 402.000 stanno ancora affrontando interruzioni. Circa 8.000 lavoratori sono al lavoro per gestire la situazione.
L'azienda sta dando priorità ai servizi di salute pubblica e sicurezza nella sequenza di ripristino. Duke Energy ha fornito indicazioni di sicurezza per i clienti, tra cui evitare i cavi elettrici caduti, disconnettere l'attrezzatura elettrica non essenziale e utilizzare correttamente i generatori.
I clienti possono segnalare le interruzioni tramite sms, telefono, online o attraverso l'app mobile di Duke Energy. L'azienda offre una mappa delle interruzioni e avvisi di interruzione per informazioni aggiornate sugli sforzi di ripristino.
Duke Energy Florida está continuando los esfuerzos de restauración de energía tras el paso del huracán Helene. A las 7:30 a.m., casi 198,000 clientes han recuperado la energía, mientras que más de 402,000 aún están experimentando cortes. Aproximadamente 8,000 trabajadores están respondiendo a la situación.
La compañía está priorizando las instalaciones de salud y seguridad pública en su secuencia de restauración. Duke Energy ha proporcionado orientación de seguridad para los clientes, incluyendo mantenerse alejados de las líneas eléctricas caídas, desconectar equipos eléctricos no esenciales y el uso adecuado de generadores.
Los clientes pueden reportar cortes a través de mensaje de texto, teléfono, en línea o a través de la aplicación móvil de Duke Energy. La compañía ofrece un mapa de cortes y alertas de cortes para información actualizada sobre los esfuerzos de restauración.
듀크 에너지원 주 플로리다는 허리케인 헬렌의 상륙 이후 전력 복구 작업을 계속하고 있습니다. 오전 7시 30분 기준으로 거의 198,000명의 고객이 전력을 복구했습니다, 반면 402,000명이 여전히 정전 상태입니다. 약 8,000명의 근무자가 상황에 대응하고 있습니다.
회사는 복구 순서에서 공공 보건 및 안전 시설을 우선시하고 있습니다. 듀크 에너지는 고객에게 전선이 내린 곳에 가까이 가지 말고, 비필수 전기 장비를 분리하고, 발전기를 올바르게 사용하라는 안전 지침을 제공했습니다.
고객들은 문자 메시지, 전화, 온라인 또는 듀크 에너지 모바일 앱을 통해 정전을 보고할 수 있습니다. 이 회사는 복구 작업에 대한 최신 정보를 제공하는 정전 지도 및 정전 알림을 제공합니다.
Duke Energy Florida poursuit ses efforts de restauration de l'électricité suite à l'arrivée de l'ouragan Helene. À 7h30, près de 198 000 clients ont retrouvé l'électricité, tandis que plus de 402 000 sont toujours en panne. Environ 8 000 travailleurs sont mobilisés pour faire face à la situation.
La société accorde la priorité aux installations de santé publique et de sécurité dans sa séquence de restauration. Duke Energy a fourni des conseils de sécurité aux clients, notamment de rester éloignés des lignes électriques tombées, de déconnecter les appareils électriques non essentiels et d'utiliser correctement les générateurs.
Les clients peuvent signaler des pannes par SMS, par téléphone, en ligne ou via l'application mobile Duke Energy. L'entreprise propose une carte des pannes et des alertes de pannes pour des informations à jour sur les efforts de restauration.
Duke Energy Florida setzt die Wiederherstellungsarbeiten der Stromversorgung fort nach dem Landfall von Hurrikan Helene. Um 7:30 Uhr hatten fast 198.000 Kunden ihren Strom wiederhergestellt, während über 402.000 Menschen weiterhin von Stromausfällen betroffen sind. Ungefähr 8.000 Arbeiter reagieren auf die Situation.
Das Unternehmen priorisiert öffentliche Gesundheits- und Sicherheitseinrichtungen in seiner Wiederherstellungsreihenfolge. Duke Energy hat Sicherheitsanweisungen für Kunden bereitgestellt, einschließlich der Aufforderung, sich von heruntergefallenen Stromleitungen fernzuhalten, nicht essentielle elektrische Geräte zu trennen und Generatoren richtig zu verwenden.
Kunden können Ausfälle per SMS, Telefon, online oder über die Duke Energy Mobile App melden. Das Unternehmen bietet eine Stromausfallkarte und Stromausfallwarnungen für aktuelle Informationen über die Wiederherstellungsbemühungen.
- 198,000 customers have had power restored
- 8,000 workers deployed for restoration efforts
- Prioritizing public health and safety facilities in restoration sequence
- Over 402,000 customers still experiencing outages
- Extensive damage caused by Hurricane Helene
- Potential for prolonged restoration efforts due to storm impact
Insights
Hurricane Helene's impact on Duke Energy's Florida operations is significant but manageable. The restoration of power to 198,000 customers within 24 hours demonstrates efficient response capabilities. However, with 402,000 customers still without power, the full restoration process will likely take several days to a week, depending on damage severity.
The deployment of 8,000 workers for restoration efforts is substantial and should accelerate recovery. Duke Energy's prioritization of public health and safety facilities aligns with best practices in disaster response. The company's comprehensive safety guidelines for customers are important in preventing secondary incidents during the restoration phase.
Long-term, this event may prompt discussions about grid resilience investments, potentially leading to rate increase requests to fund infrastructure improvements. Investors should monitor regulatory filings in the coming months for any such proposals, which could impact future earnings and capital expenditure plans.
While natural disasters like Hurricane Helene are not unexpected in Florida, the scale of this outage (600,000 total affected customers) is significant for Duke Energy Florida, impacting about 30% of its 2 million customer base. This event will likely result in substantial repair and restoration costs, which could impact short-term financial performance.
However, utility companies typically have regulatory mechanisms to recover storm-related costs, often through special rate riders or deferral accounts. Investors should expect Duke Energy to file for cost recovery with the Florida Public Service Commission, which could mitigate the financial impact over time.
The company's robust response and clear communication strategy demonstrate strong operational preparedness, which is viewed favorably by regulators and customers. This event underscores the importance of Duke Energy's ongoing grid modernization efforts and may accelerate investments in grid resilience, potentially creating long-term value for shareholders.
- Approximately 8,000 workers responding to outages
"Our crews worked through the night to assess the immense damage caused by Hurricane Helene and get the lights back on where conditions allowed," said Todd Fountain, Duke Energy Florida storm director. "We've made significant progress over the last 24 hours, but we still have a lot of work ahead of us. We thank our customers for their patience, support and ongoing commitment to safety."
Duke Energy focuses on restoring power as safely and quickly as possible and in a sequence that begins with public health and safety facilities, while also considering how to impact the greatest number of customers.
The company also offers the following safety guidance for customers now that the storm has passed:
- Stay away from downed power lines and areas that may be hiding lines, such as floodwater and debris.
- Look for damage that may prevent your power from being restored and have a licensed electrician make repairs if needed.
- Disconnect or turn off any nonessential electrical equipment that may start automatically when power is restored to avoid overloading circuits.
- Only operate a generator outside and connect appliances directly to it.
- Do not wire your generator directly to your breaker fuse box, as it could backfeed on power lines.
- If you use a generator, please watch for utility crews and turn the generator off when crews are in your area. The electrical load on the power lines can be hazardous for crews making repairs.
To report an outage, text OUT to 57801, call 800.228.8485 or report online or through the Duke Energy mobile app.
The most up-to-date information about restoration efforts can be accessed on Duke Energy's Outage Map or by enrolling in Outage Alerts.
For more information and resources, please visit dukeenergyupdates.com/
Duke Energy Florida
Duke Energy Florida, a subsidiary of Duke Energy, owns 12,300 megawatts of energy capacity, supplying electricity to 2 million residential, commercial and industrial customers across a 13,000-square-mile service area in Florida.
Duke Energy
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in
Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear.
More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition.
Contact: Ana Gibbs
24-Hour: 800.559.3853
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SOURCE Duke Energy
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