Duke Energy completes more than 96% of power restoration in Ohio and Kentucky within 36 hours; work continues for hard-hit areas in Hamilton and Clermont counties

Rhea-AI Summary

Duke Energy (NYSE: DUK) has successfully restored power to more than 96% of affected customers in Ohio and Kentucky within 36 hours following severe weather conditions. The company has reduced storm-related outages from over 69,000 to approximately 2,400 customers, primarily in eastern Hamilton and Clermont counties.

The restoration effort prioritizes repairing large power lines and infrastructure to restore service to the maximum number of customers efficiently. Duke Energy continues to monitor weather forecasts for potential heavy rain and flooding that could cause new outages. The company serves 910,000 electric customers and 560,000 natural gas customers in Ohio and Kentucky.

Positive

• Rapid restoration of 96% of power outages within 36 hours demonstrates operational efficiency
• Strong emergency response capabilities with systematic restoration process
• Large customer base of 910,000 electric and 560,000 natural gas customers in OH/KY region

Negative

• 2,400 customers still without power in hard-hit areas
• Potential risk of new outages due to forecasted heavy rain and flooding

• Storm-related outages across company's service territory are down from 69,000 to 2,400
• Company watching forecasts for potential heavy rain, flooding through the weekend

CINCINNATI, April 4, 2025 /PRNewswire/ -- Duke Energy has restored power for more than 96% of its customers affected by power outages across the region as of 7 a.m. Friday. Crews continue with restoration efforts in the areas hardest hit by the high winds and heavy rains from severe weather that began late Wednesday evening. 

In total, storm-related power outages across the company's service territory have decreased from over 60,000 to approximately 2,400 – now largely concentrated in eastern Hamilton and Clermont counties.

"Our crews are working tirelessly, and we've made significant progress, but we won't stop until every last customer who can receive power is back on line," says Clint Carnahan, general manager of emergency preparedness at Duke Energy. "We appreciate our customers' continued patience as we complete the work safely."

Duke Energy is closely monitoring the weather for any incoming storms or flooding that could cause new outages.

Power restoration process
During power restoration, the company's top priority is to repair large power lines and other infrastructure that will return power to the greatest number of customers as safely, quickly and efficiently as possible. Crews then can work on repairs affecting individual neighborhoods and homes. Click here for information on how Duke Energy restores power.

Outage updates

The most up-to-date information about power outages, including the total number of outages systemwide and estimated times of restoration, can be accessed on Duke Energy's interactive outage map.

Customers can also report and check the status of their power outage in the following ways:

• Text OUT to 57801 (standard text and data charges may apply).
• Use the Duke Energy mobile app. Download the Duke Energy App from a smartphone via Apple Store or Google Play.
• Visit duke-energy.com/outages on a desktop computer or mobile device.
• Call the automated outage-reporting system at 800.POWERON (800.343.3525).

Duke Energy Ohio/Kentucky
Duke Energy Ohio/Kentucky, a subsidiary of Duke Energy, provides electric service to 910,000 residential, commercial and industrial customers in a 3,000-square-mile service area, and natural gas service to 560,000 customers in a 2,650-square-mile service area, in Ohio and Kentucky.

Duke Energy
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America's largest energy holding companies. The company's electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. 

Duke Energy is executing an ambitious energy transition, keeping customer reliability and value at the forefront as it builds a smarter energy future. The company is investing in major electric grid upgrades and cleaner generation, including natural gas, nuclear, renewables and energy storage. 

More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition. 

Contact: Matt Martin

24-Hour: 800.559.3853

Twitter: @DukeEnergyOH_KY

 

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SOURCE Duke Energy

FAQ

How many customers were affected by the power outages in Duke Energy's (DUK) Ohio and Kentucky service area?

Over 69,000 customers initially lost power, with outages reduced to approximately 2,400 customers within 36 hours.

What is Duke Energy's (DUK) power restoration success rate in the Ohio and Kentucky storm response?

Duke Energy restored power to more than 96% of affected customers within 36 hours of the severe weather event.

Which areas remain most affected by Duke Energy's (DUK) power outages as of April 4, 2025?

The remaining outages are largely concentrated in eastern Hamilton and Clermont counties.

How many customers does Duke Energy (DUK) serve in its Ohio and Kentucky service territory?

Duke Energy serves 910,000 electric customers and 560,000 natural gas customers in Ohio and Kentucky.