Study: Over 75% of Service Providers Believe Investment in Data Modernization Crucial to Realizing Generative AI's Full Potential
Amdocs (NASDAQ:DOX) released findings from an IDC global study highlighting the critical role of data modernization in leveraging AI potential. The study reveals that only 19% of communications service providers have fully implemented integrated processes for effective AI data modernization.
Key findings show that 78% of respondents anticipate new investments in automated data cleaning for GenAI, while 65% have accelerated their shift to cloud-first data architecture. Additionally, 76% of service providers expect significant business transformation through AI-enabled 'service-as-a-software', and 73% foresee increased data modernization investments for agentic AI.
The study reveals that service providers currently can only access about 50% of their internal data for AI models and analytics, highlighting significant room for improvement in data accessibility and utilization.
Amdocs (NASDAQ:DOX) ha pubblicato i risultati di uno studio globale IDC che mette in evidenza il ruolo fondamentale della modernizzazione dei dati nel sfruttare il potenziale dell'IA. Lo studio rivela che solo il 19% dei fornitori di servizi di comunicazione ha implementato completamente processi integrati per una modernizzazione efficace dei dati per l'IA.
I risultati chiave mostrano che 78% dei rispondenti prevedono nuovi investimenti nella pulizia automatizzata dei dati per GenAI, mentre 65% hanno accelerato il loro passaggio a un'architettura dei dati orientata al cloud. Inoltre, 76% dei fornitori di servizi si aspettano una trasformazione significativa del business attraverso il 'servizio come software' abilitato dall'IA, e 73% prevedono un aumento degli investimenti nella modernizzazione dei dati per l'IA agentica.
Lo studio rivela che attualmente i fornitori di servizi possono accedere solo a circa il 50% dei loro dati interni per modelli di IA e analisi, evidenziando un notevole margine di miglioramento nell'accessibilità e nell'utilizzo dei dati.
Amdocs (NASDAQ:DOX) publicó los resultados de un estudio global de IDC que destaca el papel crítico de la modernización de datos en la explotación del potencial de la IA. El estudio revela que solo el 19% de los proveedores de servicios de comunicación han implementado completamente procesos integrados para una modernización efectiva de datos para IA.
Los hallazgos clave muestran que el 78% de los encuestados anticipa nuevas inversiones en limpieza automatizada de datos para GenAI, mientras que el 65% ha acelerado su transición hacia una arquitectura de datos en la nube. Además, el 76% de los proveedores de servicios espera una transformación empresarial significativa a través del 'servicio como software' habilitado por IA, y el 73% prevé un aumento en las inversiones en modernización de datos para IA agentiva.
El estudio revela que actualmente los proveedores de servicios solo pueden acceder a alrededor del 50% de sus datos internos para modelos de IA y análisis, lo que destaca un importante margen de mejora en la accesibilidad y utilización de datos.
Amdocs (NASDAQ:DOX)는 AI 잠재력을 활용하는 데 있어 데이터 현대화의 중요한 역할을 강조하는 IDC 글로벌 연구 결과를 발표했습니다. 연구에 따르면 19%의 통신 서비스 제공업체만이 효과적인 AI 데이터 현대화를 위한 통합 프로세스를 완전히 구현했습니다.
주요 결과는 78%의 응답자가 GenAI를 위한 자동화된 데이터 정리에 대한 새로운 투자를 예상하고 있으며, 65%는 클라우드 우선 데이터 아키텍처로의 전환을 가속화하고 있음을 보여줍니다. 또한, 76%의 서비스 제공업체는 AI 기반의 '서비스-소프트웨어'를 통해 상당한 비즈니스 변화를 기대하고 있으며, 73%는 에이전틱 AI를 위한 데이터 현대화 투자 증가를 예상하고 있습니다.
연구에 따르면 서비스 제공업체는 현재 AI 모델 및 분석을 위해 내부 데이터의 약 50%에만 접근할 수 있으며, 데이터 접근성과 활용 개선의 여지가 크다는 점을 강조합니다.
Amdocs (NASDAQ:DOX) a publié les résultats d'une étude mondiale IDC soulignant le rôle crucial de la modernisation des données dans l'exploitation du potentiel de l'IA. L'étude révèle que seulement 19% des fournisseurs de services de communication ont entièrement mis en œuvre des processus intégrés pour une modernisation efficace des données pour l'IA.
Les résultats clés montrent que 78% des répondants anticipent de nouveaux investissements dans le nettoyage automatisé des données pour GenAI, tandis que 65% ont accéléré leur transition vers une architecture de données axée sur le cloud. De plus, 76% des fournisseurs de services s'attendent à une transformation significative des affaires grâce au 'service en tant que logiciel' activé par l'IA, et 73% prévoient une augmentation des investissements dans la modernisation des données pour l'IA agentique.
L'étude révèle que les fournisseurs de services peuvent actuellement accéder à environ 50% de leurs données internes pour les modèles d'IA et les analyses, soulignant un important potentiel d'amélioration en matière d'accessibilité et d'utilisation des données.
Amdocs (NASDAQ:DOX) hat die Ergebnisse einer globalen IDC-Studie veröffentlicht, die die entscheidende Rolle der Datenmodernisierung bei der Nutzung des Potenzials von KI hervorhebt. Die Studie zeigt, dass nur 19% der Kommunikationsdienstanbieter vollständig integrierte Prozesse für eine effektive Datenmodernisierung für KI implementiert haben.
Wichtige Ergebnisse zeigen, dass 78% der Befragten neue Investitionen in die automatisierte Datenbereinigung für GenAI erwarten, während 65% ihren Übergang zu einer Cloud-first-Datenarchitektur beschleunigt haben. Darüber hinaus erwarten 76% der Dienstanbieter eine signifikante Geschäfts transformation durch KI-gestützte 'Service-as-a-Software', und 73% sehen eine Zunahme der Investitionen in die Datenmodernisierung für agentische KI voraus.
Die Studie zeigt, dass Dienstanbieter derzeit nur auf etwa 50% ihrer internen Daten für KI-Modelle und Analysen zugreifen können, was einen erheblichen Verbesserungsbedarf bei der Datenzugänglichkeit und -nutzung hervorhebt.
- 78% of providers plan to invest in automated data cleaning for GenAI
- 65% are accelerating cloud-first data architecture adoption
- 76% expect major business transformation through AI-enabled services
- Only 19% of providers have fully implemented AI data modernization processes
- 50% of internal data remains inaccessible to AI models and analytics
- Increased investment requirements for data modernization and infrastructure
Insights
The IDC study reveals a significant market opportunity in the telecommunications sector's AI transformation journey, with several key implications for Amdocs' market position and growth potential. The finding that only 19% of service providers have fully implemented integrated data processes, coupled with 78% recognizing the need for investment in data quality, signals a substantial untapped market for data modernization services.
The study highlights three critical market dynamics that strengthen Amdocs' strategic position: First, the accelerated shift to cloud-first architecture by 65% of respondents indicates a growing demand for integrated cloud and AI solutions, aligning perfectly with Amdocs' service portfolio. Second, the revelation that service providers can only access 50% of their internal data for AI models presents an immediate opportunity for data integration and modernization services. Third, with 76% of providers anticipating major business model transformations through AI-enabled services, this creates a long-term demand pipeline for advanced software and service solutions.
The market's current fragmented approach to data modernization, combined with the acknowledged need for enhanced data quality and accessibility, positions Amdocs advantageously as a comprehensive solution provider. The study effectively validates Amdocs' strategic focus on AI and data modernization while highlighting significant growth potential in helping service providers bridge their capability gaps.
The findings suggest an imminent surge in investment across the telecommunications sector, particularly in data cleaning, quality assurance, and cloud infrastructure. This trend could drive sustained demand for Amdocs' services over the next several years, especially given the complex nature of data modernization projects and the need for end-to-end solutions that can support both current and future AI implementations.
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JERSEY CITY, NJ / ACCESS Newswire / February 21, 2025 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today released the findings of a comprehensive global study conducted by International Data Corporation (IDC), sponsored by Amdocs. The IDC white paper*, "AI Demands More: Enterprises Are Playing Catch-Up on Mission-Critical Data Modernization," highlights the critical need for robust data modernization efforts to fully leverage the power of hybrid AI.
The survey, which explores the impact of generative AI (GenAI) and agentic AI on service providers' data modernization and cloud-based infrastructure roadmap, finds that enterprises are quickly realizing that deploying GenAI in isolation is unsustainable, and
"Effective AI solutions are built on trustworthy data, but our research shows that
Other key findings:
65% of respondents have accelerated their shift to a cloud-first data architecture due to GenAI: GenAI's rapid adoption is driving service providers to expand investments in cloud computing, storage, and GPU capacity to meet growing processing demands. As cloud modernization shifts toward AI-centric architectures, service providers must balance scalability, security, and cost control while strategically navigating data governance challenges and the high costs of AI infrastructure.76% of service providers expect that "service-as-a-software" enabled by agentic AI will drive major or meaningful transformation across their organization's business model in the coming years.73% of respondents expect agentic AI to require increased data modernization investments: Agentic AI is reshaping business operations by enabling automated decision-making, dynamic forecasting, and adaptive customer interactions across multiple departments, from sales and marketing to operations and cybersecurity. Unlike traditional AI models that function in silos, organizations are modernizing their data infrastructure to support agentic AI-driven interoperability, leveraging cloud-based platforms to ensure seamless collaboration across use cases.The typical service provider estimates that just
50% of internal data is currently accessible by the organization's AI models and analytics.
"Enterprises increasingly recognize the importance of combining multiple AI capabilities - ranging from NLP to ML, predictive AI to generative AI - in order to achieve scalable, accurate and valuable and dynamic business outcomes," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "However, reaching the full promise of GenAI means addressing data standardization, modernization and governance while embracing scalable cloud infrastructure. Companies that prioritize developing a solid data foundation today will be best positioned to drive GenAI's long-term business impact."
*Survey and interviews of 151 CSP leaders across North America, EMEA, and Asia conducted by IDC. The study, including further findings, will be published next month.
Supporting Resources
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About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2024 filed on December 17, 2024 and our Form 6-K furnished for the first quarter of fiscal 2025 on February 18, 2025.
Media Contacts
Mario Hajiloizi
Amdocs Public Relations
E-mail: mario.hajiloizi@amdocs.com
Katie Owen
Babel PR for Amdocs
Tel: +44 (0) 7490 131475
Email: amdocs@babelpr.com / katie.owen@babelpr.com
SOURCE: Amdocs Management Limited
View the original press release on ACCESS Newswire
FAQ
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