MWC 2025: Amdocs Announces the Availability of its amAIz Suite and AI Agents on Google Cloud

Rhea-AI Summary

Amdocs (NASDAQ:DOX) has announced the availability of its amAIz Suite and amAIz Agents on Google Cloud Marketplace, marking a significant expansion in AI adoption for the telecommunications industry. The integration leverages Google Cloud's infrastructure and includes several key components:

• amAIz Agents utilizing Google Cloud's AI tools like Vertex AI and Gemini
• Integration with Google Cloud's Customer Engagement Suite
• Amdocs AI and Data Platform with BigQuery for enhanced data analysis

The collaboration aims to enable Communications Service Providers (CSPs) to easily access and deploy Amdocs' telco-specific AI solutions, focusing on improving customer care, operations, and overall business efficiency through advanced automation across care, sales, marketing, and network domains.

Positive

• Strategic partnership with Google Cloud expands market reach
• Enhanced product offering through integration with Google Cloud's advanced AI tools
• Simplified deployment process for customers through Google Cloud Marketplace

Negative

• None.

Insights

Financial Analyst

Amdocs' strategic placement of its amAIz Suite on Google Cloud Marketplace represents a potentially significant business development that could enhance its recurring revenue streams and competitive positioning in the telecom software market. This partnership creates a dual advantage: it simplifies procurement for communications service providers (CSPs) while potentially accelerating Amdocs' sales cycles.

From a financial perspective, this cloud marketplace integration likely signals a shift toward more consumption-based revenue models, which could provide Amdocs with more predictable recurring revenue - something investors typically value higher than traditional license sales. The timing of this announcement at Mobile World Congress (MWC) is strategically important, as it positions Amdocs prominently during the industry's premier event where major deals are often influenced.

This partnership addresses a critical market need: while telecom operators recognize AI's importance, many struggle with implementation complexity. By leveraging Google Cloud's infrastructure and AI capabilities, Amdocs removes significant adoption barriers for its customers while potentially expanding its total addressable market beyond its traditional customer base.

For investors, the key question is materiality - while this partnership enhances Amdocs' competitive positioning against rivals like Nokia, Ericsson, and Netcracker, the near-term revenue impact may be gradual rather than immediate. The long-term value lies in how this positions Amdocs in the rapidly evolving telecom AI space, potentially creating new growth vectors beyond its core billing and operations support systems.

Technology Analyst

Amdocs' integration of its amAIz Suite with Google Cloud represents a significant technical evolution in how AI is deployed in telecom environments. The partnership addresses one of the industry's fundamental challenges: telecom operators possess vast amounts of customer and operational data trapped in complex legacy systems that generic AI solutions struggle to effectively utilize.

What makes this technically noteworthy is how it combines Amdocs' domain-specific AI models - trained on telecom processes, billing systems, and customer journeys - with Google's advanced AI infrastructure. This creates a solution that can understand telecom-specific concepts like "plan optimization," "network slicing," or "service provisioning" without extensive customization.

The integration with BigQuery is particularly significant as it enables real-time analysis of massive telecom datasets (often petabytes in scale) that previously required specialized data warehousing solutions. This allows CSPs to implement AI-driven decision making across operations without massive infrastructure investments.

From an implementation perspective, the marketplace availability dramatically reduces deployment complexity. Traditional telecom AI implementations often require 12-18 month cycles, but cloud-based deployment could potentially reduce this to weeks or months, creating a meaningful acceleration in digital transformation timelines.

However, technical challenges remain, particularly around data governance and privacy. Telecom operators must navigate complex regulatory requirements when moving customer data to cloud environments, which may limit adoption in certain markets with strict data sovereignty laws.

The amAIz Suite now leveraging Google Cloud capabilities will further accelerate generative AI adoption in the telecom industry

JERSEY CITY, NJ / ACCESS Newswire / February 26, 2025 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced its amAIz Suite and amAIz Agents are now available on Google Cloud Marketplace.

This collaboration represents a significant milestone in Amdocs' commitment to accelerating AI adoption in the telecommunications industry. It enables communications service providers (CSPs) to seamlessly access and deploy Amdocs' telco-specific AI solutions, leveraging the scalability and security of Google Cloud's infrastructure. Further, Amdocs' amAIz Generative AI Platform is now available on Google Cloud Marketplace, which will also help CSPs accelerate AI adoption by making it simple to access and deploy Amdocs' telco-specific AI solutions.

Google Cloud technology integrated into amAIz Suite includes:

• amAIz Agents leveraging Google Cloud's AI: New proactive amAIz Agents are using Google Cloud's AI tooling and capabilities including Vertex AI and Gemini, extending the Amdocs models of choice. This enables the agents to drive advanced automation across care, sales, marketing, and network domains, optimizing both customer experiences and business operations.

• Integration with Customer Engagement Suite: amAIz Agents seamlessly integrates with Google Cloud's Customer Engagement Suite to enhance customer engagement by leveraging AI-driven capabilities for personalized and efficient customer interactions.

• The Amdocs AI and Data Platform with BigQuery: Google Cloud's gen AI-ready unified data platform provides a robust data lakehouse and analytic capabilities, enabling large-scale and secure data analysis for informed decision-making.

"Our work with Amdocs marks an important step forward in bringing advanced AI solutions to the telecommunications industry," said Angelo Libertucci, Global Industry Lead, Telecommunications, Google Cloud. "By leveraging Google Cloud's modern infrastructure, data solutions, and AI capabilities, Amdocs empowers CSPs to accelerate their digital transformation journeys and deliver exceptional experiences to their customers."

"We're excited to expand our collaboration with Google Cloud and bring the power of amAIz to the Google Cloud Marketplace," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "This milestone simplifies the adoption of our AI framework for service providers and paves the way for groundbreaking innovations in customer care, operations and more. By integrating our telecom-specific AI suite with Google Cloud's world-class AI infrastructure and omnichannel contact center functionality, we empower service providers to seamlessly blend generative AI into dramatically enhanced customer experiences."

Supporting Resources

• Learn more about amAIz Suite

• Keep up with Amdocs news by visiting the company's website

• Follow us on X, Facebook, LinkedIn and YouTube

About Amdocs

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

Amdocs' Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business
markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2024 filed on December 17, 2024 and our Form 6-K furnished for the first quarter of fiscal 2025 on February 18, 2025.

Media Contacts

Michael Zema
Amdocs Public Relations
Mzema@amdocs.com

SOURCE: Amdocs Management Limited

View the original press release on ACCESS Newswire

FAQ

What new features does Amdocs DOX amAIz Suite offer through Google Cloud integration?

The integration includes amAIz Agents with Vertex AI and Gemini capabilities, Customer Engagement Suite integration, and AI Data Platform with BigQuery for enhanced data analysis.

How will the Google Cloud Marketplace availability benefit DOX customers?

It enables CSPs to seamlessly access and deploy Amdocs' telco-specific AI solutions while leveraging Google Cloud's scalability and security infrastructure.

What are the main business applications of Amdocs DOX amAIz Agents?

amAIz Agents drive advanced automation across care, sales, marketing, and network domains, optimizing customer experiences and business operations.

How does the Amdocs DOX and Google Cloud integration enhance customer engagement?

The integration leverages AI-driven capabilities for personalized customer interactions through seamless integration with Google Cloud's Customer Engagement Suite.