Airtel and Amdocs Extend Partnership to Deliver Differentiated Experience to Customers
Amdocs (NASDAQ: DOX) and Bharti Airtel have renewed their partnership to enhance customer experience for Airtel’s postpaid mobile and broadband users. This new multi-year contract involves migrating Airtel's services to Amdocs' modern digital business system, allowing for quicker delivery of digital experiences. Utilizing Amdocs’ SmartOps platform, Airtel aims to improve operational efficiency and speed up service offerings through automation.
The partnership is positioned to empower Airtel in meeting rising customer expectations through advanced technology.
- Renewed partnership with Bharti Airtel to enhance customer experience.
- Utilization of Amdocs’ SmartOps platform to streamline operations.
- Focus on rapid delivery of digital services, increasing operational efficiency.
- None.
ST. LOUIS, Nov. 10, 2020 (GLOBE NEWSWIRE) -- Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, and Bharti Airtel (“Airtel”), India’s largest integrated telecom operator, have extended their partnership to enable world-class service experience for Airtel’s postpaid mobile and broadband customers.
As part of the new multi-year agreement, Airtel postpaid mobile and broadband customers will be migrated to Amdocs’ modern digital business system under the managed services model for more rapid delivery of new digital customer experiences.
Airtel will be using Amdocs’ SmartOps (Smart Operations) platform, which uses high-end artificial intelligence and machine-learning capabilities to identify and proactively heal application issues, to accelerate application delivery using automation and DevOps methodologies. Digitizing the operations of Airtel’s multiple applications will empower Airtel to increase business agility and efficiency as well as speed time to market for new services.
Harmeen Mehta, CIO & Head – Cloud and Security business, Bharti Airtel said: “We are delighted to build on our successful partnership with Amdocs and look forward to continue working with them in our mission to delight customers with best-in-class experience using cutting edge digital technologies.”
Gil Rosen, CMO of Amdocs and general manager of amdocs:next said, “Everyday it’s a race to continually raise the bar and reimagine a customer’s experience as expectations are at an all-time high. With world-leading, engineering-driven telecom operations and managed services from Amdocs, Airtel will be able to simplify its processes, improve operational efficiencies and ultimately accelerate its pace to delivering even more amazing digital customer experiences. We’re proud to be a trusted partner of Airtel on this journey.”
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About Amdocs
Amdocs’ purpose is to enrich lives and progress society, using creativity and technology to build a better connected world. Amdocs and its 26,000 employees partner with the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, the duration and severity of the COVID-19 pandemic, and its impact on the global economy, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses including Openet, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs’ filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2019 filed on December 16, 2019 and our quarterly Form 6-K furnished for the first quarter of fiscal 2020 on February 18, 2020 the second quarter of fiscal 2020 on May 18, 2020 and the third quarter of fiscal 2020 on August 17, 2020.
Media Contact:
Deepshikha Kumar
Amdocs Public Relations
Tel: +91-9718024780
E-mail: deepshik@amdocs.com
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