Markem-Imaje Launches Comprehensive Services Portfolio for Industrial Coding
Markem-Imaje, a Dover company (NYSE: DOV), has launched a comprehensive array of digital, remote, and on-site hardware services to enhance production performance and uptime for its customers. The new portfolio includes:
1. Digital self-services with a 24/7 AI-powered virtual assistant for fast troubleshooting and IoT-powered connected printer services.
2. Remote services including 24/7 chat support, live video guidance, and the Advanced Exchange Service for rapid part replacement.
3. In-person services such as preventive maintenance visits and expert assistance for unique production challenges.
This offering aims to address workforce skill gaps, reduce downtime, and optimize coding delivery for customers across various industries and locations.
Markem-Imaje, un'azienda di Dover (NYSE: DOV), ha lanciato un ampio insieme di servizi hardware digitali, remoti e in loco per migliorare le prestazioni di produzione e il tempo di attività dei suoi clienti. Il nuovo portafoglio include:
1. Servizi self-service digitali con un assistente virtuale attivo 24 ore su 24, 7 giorni su 7, alimentato da AI, per una rapida risoluzione dei problemi e servizi per stampanti connesse tramite IoT.
2. Servizi remoti che comprendono supporto via chat 24 ore su 24, 7 giorni su 7, guida video in diretta e il Servizio di Scambio Avanzato per una rapida sostituzione dei pezzi.
3. Servizi di persona come visite di manutenzione preventiva e assistenza esperta per sfide produttive uniche.
Questa offerta mira a colmare le lacune nelle competenze della forza lavoro, ridurre i tempi di inattività e ottimizzare la fornitura di codifica per i clienti in vari settori e località.
Markem-Imaje, una empresa de Dover (NYSE: DOV), ha lanzado un amplio conjunto de servicios de hardware digitales, remotos y en sitio para mejorar el rendimiento de producción y el tiempo de actividad para sus clientes. La nueva cartera incluye:
1. Servicios de autoservicio digital con un asistente virtual impulsado por IA disponible 24/7 para una rápida solución de problemas y servicios de impresoras conectadas a través de IoT.
2. Servicios remotos que incluyen soporte por chat 24/7, guía de video en vivo y el Servicio de Intercambio Avanzado para la rápida sustitución de piezas.
3. Servicios en persona como visitas de mantenimiento preventivo y asistencia experta para desafíos productivos únicos.
Esta oferta tiene como objetivo abordar las brechas en las habilidades de la fuerza laboral, reducir el tiempo de inactividad y optimizar la entrega de codificación para clientes en diversas industrias y ubicaciones.
마켐-이마주(Markem-Imaje)는 도버(Dover) 회사(뉴욕 증권 거래소: DOV)로서 고객의 생산 성능과 가동 시간을 향상시키기 위해 디지털, 원격 및 현장 하드웨어 서비스의 포괄적인 배열을 출시했습니다. 새로운 포트폴리오는 다음과 같습니다:
1. 디지털 셀프 서비스로 24시간 연중무휴 AI 지원 가상 비서가 신속한 문제 해결과 IoT 기반 연결형 프린터 서비스를 제공합니다.
2. 원격 서비스는 24시간 연중무휴 채팅 지원, 실시간 영상 안내, 부품 교체를 위한 신속 교환 서비스 등이 포함됩니다.
3. 직접 서비스는 예방 유지 보수 방문 및 독특한 생산 과제에 대한 전문가 지원을 포함합니다.
이 서비스 제공은 인력의 기술 격차를 해결하고, 가동 중단 시간을 줄이며, 다양한 산업 및 지역에 걸쳐 고객의 코딩 제공을 최적화하는 것을 목표로 하고 있습니다.
Markem-Imaje, une entreprise de Dover (NYSE : DOV), a lancé un large éventail de services matériels numériques, distants et sur site pour améliorer les performances de production et le temps de disponibilité pour ses clients. Le nouveau portefeuille comprend :
1. Services de libre-service numériques avec un assistant virtuel alimenté par IA disponible 24h/24 et 7j/7 pour un dépannage rapide et des services d'imprimante connectée via l'IoT.
2. Services à distance incluant une assistance par chat 24h/24 et 7j/7, des guides vidéo en direct et le Service d'Échange Avancé pour un remplacement rapide des pièces.
3. Services en personne tels que des visites de maintenance préventive et une assistance d'experts pour des défis de production uniques.
Cette offre vise à combler les lacunes de compétences au sein de la main-d'œuvre, à réduire les temps d'arrêt et à optimiser la fourniture de codage pour des clients dans divers secteurs et localisations.
Markem-Imaje, ein Unternehmen aus Dover (NYSE: DOV), hat eine eingeführt, um die Produktionsleistung und die Betriebszeiten für seine Kunden zu verbessern. Das neue Portfolio umfasst:
1. Digitale Selbstbedienungsdienste mit einem 24/7 KI-gestützten virtuellen Assistenten für eine schnelle Fehlersuche und IoT-unterstützte verbundene Druckerdienste.
2. Fernservices, einschließlich 24/7 Chat-Support, Live-Videoanleitungen und den Advanced Exchange Service für einen schnellen Teileaustausch.
3. Persönliche Dienstleistungen wie präventive Wartungsbesuche und Expertenhilfe bei einzigartigen Produktionsherausforderungen.
Dieses Angebot zielt darauf ab, die Qualifikationslücken in der Belegschaft zu schließen, Ausfallzeiten zu reduzieren und die Codierungsbereitstellung für Kunden in verschiedenen Branchen und Standorten zu optimieren.
- Launch of comprehensive service portfolio to enhance customer production performance
- Introduction of 24/7 AI-powered virtual assistant for fast troubleshooting
- Implementation of IoT-powered connected printer services for real-time monitoring
- Offering of Advanced Exchange Service for rapid part replacement
- None.
Insights
Markem-Imaje's new service portfolio represents a significant advancement in industrial coding support, leveraging AI and IoT technologies to enhance operational efficiency. The 24/7 AI-powered virtual assistant and connected printer services are particularly noteworthy, as they address critical industry pain points such as downtime reduction and remote monitoring.
This offering aligns with Industry 4.0 trends, emphasizing customization and digital transformation in manufacturing. The multi-tiered approach, from digital self-service to on-site support, caters to diverse customer needs and potentially expands Markem-Imaje's market reach.
For Dover, this launch could strengthen its position in the industrial marking and coding systems market, potentially leading to increased recurring revenue streams through service contracts. However, the impact on Dover's overall financial performance may be , given Markem-Imaje is just one part of Dover's diversified portfolio.
This service portfolio launch is strategically significant for Markem-Imaje and Dover. It addresses key market demands for increased uptime, remote support and workforce skill gaps in the industrial sector. The offering's tiered structure allows for scalability across different customer segments, potentially expanding Markem-Imaje's addressable market.
The focus on digital services and IoT connectivity aligns with the growing trend of servitization in the industrial equipment sector, where companies are shifting from product-centric to service-oriented business models. This could lead to more stable, recurring revenue streams for Dover, enhancing its financial predictability.
While the immediate financial impact may not be substantial for a company of Dover's size, this move positions Markem-Imaje as an innovator in its space, potentially driving long-term growth and customer loyalty. Investors should monitor adoption rates and the impact on Markem-Imaje's revenue mix over time.
This new portfolio of post-sales maintenance packages is tailored according to user needs and designed to satisfy Industry 4.0 demands for increased customization and reduce downtime through 24/7 remote digital assistance.
"Markem-Imaje aims for our customers, whatever their size, segment or location, to maximize their return on investment in our hardware and software and achieve the highest benefit from their purchase," says Eric Barthélemy, Vice President of Global Sales at Markem-Imaje. "It's not just about having the right tools but optimizing their use, which is the aim of our tailored maintenance services. A large part of our offering is targeted to provide support in near real-time that addresses skill gaps in the workforce and eliminates, wherever possible, the need for in-person visits or waiting for assistance."
This new offering includes three layers of maintenance support, with digital self-services now enabling non-experts to resolve most issues thanks to the Markem-Imaje mission to optimize coding delivery. The most important feature is the 24/7 AI-powered virtual assistant, which facilitates fast self-troubleshooting, reduces downtime and offers a quick escalation path for issues that cannot be instantly resolved. Connected printer services, powered by secure IoT technology, streamline printer fleet operations and provide automatic process optimization with remote around-the-clock visibility and alerts for automated risk monitoring in real-time. The portal and e-shop allow customers to view their entire installed base and contracts as well as order and track spare parts and consumables on demand.
The second package of services is entirely remote, including 24/7 chat agent support, instant remote support with live video guidance and a helpdesk to access local teams of engineers and technicians. This package also includes the unique Markem-Imaje Advanced Exchange Service, allowing rapid and direct replacement of a broken part.
For companies requiring in-person services and the added security of risk mitigation, the Markem-Imaje offering includes preventive maintenance visits to help avoid costly, unplanned downtime, expert visits to assist with unique production challenges and "wear and tear" and "break-fix" visits by local field service engineers.
About Markem-Imaje:
Markem-Imaje, a wholly owned subsidiary of the US-based Dover Corporation is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, and print and apply label systems. Markem-Imaje provides global reach to over 50,000 customers with 30 subsidiaries, 6 technology centers, several equipment repair centers and manufacturing plants with the most comprehensive marking and coding portfolio available in the marketplace. Visit www.markem-imaje.com for further information.
About Dover:
Dover is a diversified global manufacturer and solutions provider with annual revenue of over
Markem-Imaje Contact:
Viktor Hermansson
+34 627 80 86 10
vhermansson@markem-imaje.com
Dover Media Contact:
Adrian Sakowicz, VP, Communications
(630) 743-5039
asakowicz@dovercorp.com
Dover Investor Contact:
Jack Dickens, Senior Director, Investor Relations
(630) 743-2566
jdickens@dovercorp.com
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SOURCE Dover
FAQ
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