Deluxe Merchant Services Wins National Call Center Award of Distinction
Deluxe (NYSE: DLX) has received the 2024 Association of TeleServices International (ATSI) Call Center Award of Distinction for its Merchant Services customer care team. This marks the 12th consecutive year of recognition, demonstrating Deluxe's leadership in customer service.
Key highlights:
- Deluxe Merchant Services offers 24/7 customer support via phone, email, and chat
- The team maintains a 36-month average tenure among front-line representatives
- They handle approximately 15,000 calls per month
- 87% of inquiries were answered in under 30 seconds last year, a 13% improvement from the previous year
The ATSI award measures call-handling skills, including CRM capabilities, courtesy, professionalism, and response times. This recognition underscores Deluxe's commitment to providing exceptional customer service across multiple industry sectors.
Deluxe (NYSE: DLX) ha ricevuto il premio di distinzione 2024 dall'Associazione dei TeleServizi Internazionali (ATSI) per il suo team di assistenza clienti dei Servizi per Mercanti. Questo segna il 12° anno consecutivo di riconoscimenti, dimostrando la leadership di Deluxe nel servizio clienti.
Principali punti salienti:
- Deluxe Merchant Services offre supporto clienti 24 ore su 24, 7 giorni su 7, tramite telefono, email e chat
- Il team mantiene una media di permanenza di 36 mesi tra i rappresentanti di front-line
- Gestiscono circa 15.000 chiamate al mese
- L'87% delle richieste è stato gestito in meno di 30 secondi lo scorso anno, con un miglioramento del 13% rispetto all'anno precedente
Il premio ATSI valuta le competenze nella gestione delle chiamate, comprese le capacità di CRM, cortesia, professionalità e tempi di risposta. Questo riconoscimento sottolinea l'impegno di Deluxe nel fornire un servizio clienti eccezionale in diversi settori industriali.
Deluxe (NYSE: DLX) ha recibido el Premio de Distinción del Centro de Llamadas de la Asociación de TeleServicios Internacionales (ATSI) 2024 por su equipo de atención al cliente de Servicios para Comerciantes. Este es el 12º año consecutivo de reconocimiento, lo que demuestra el liderazgo de Deluxe en el servicio al cliente.
Aspectos destacados:
- Deluxe Merchant Services ofrece soporte al cliente 24/7 a través de teléfono, correo electrónico y chat
- El equipo mantiene un promedio de permanencia de 36 meses entre los representantes de primer nivel
- Gestionan aproximadamente 15,000 llamadas al mes
- El 87% de las consultas se respondieron en menos de 30 segundos el año pasado, lo que representa una mejora del 13% en comparación con el año anterior
El premio ATSI mide las habilidades en el manejo de llamadas, incluidas las capacidades de CRM, cortesía, profesionalidad y tiempos de respuesta. Este reconocimiento subraya el compromiso de Deluxe para proporcionar un servicio al cliente excepcional en múltiples sectores industriales.
델럭스 (NYSE: DLX)는 2024년 국제 텔레서비스 협회 (ATSI)에서 상점 서비스 고객 관리 팀에게 뛰어난 콜센터 상을 수여받았습니다. 이는 12년 연속으로 인정받은 것이며, 고객 서비스에서 델럭스의 리더십을 보여줍니다.
주요 하이라이트:
- 델럭스 상점 서비스는 전화, 이메일 및 채팅을 통해 24/7 고객 지원을 제공합니다.
- 팀은 프론트라인 대표자의 36개월 평균 근속 기간을 유지합니다.
- 그들은 한 달에 약 15,000통의 전화를 처리합니다.
- 작년에는 30초 이내에 답변된 문의가 87%로, 전년 대비 13% 향상되었습니다.
ATSI 상은 CRM 기능, 예의, 전문성 및 응답 시간을 포함한 통화 처리 기술을 평가합니다. 이 인정은 다양한 산업 부문에서 뛰어난 고객 서비스를 제공하겠다는 델럭스의 약속을 강조합니다.
Deluxe (NYSE: DLX) a reçu le prix de distinction Call Center 2024 de l'Association des TéléServices Internationaux (ATSI) pour son équipe de service client des Services pour Commerçants. Cela marque la 12e année consécutive de reconnaissance, prouvant le leadership de Deluxe dans le service client.
Points clés :
- Deluxe Merchant Services offre un support client 24/7 par téléphone, courriel et chat
- L'équipe maintient une durée moyenne de 36 mois parmi les représentants en première ligne
- Ils gèrent environ 15 000 appels par mois
- 87% des demandes ont été répondues en moins de 30 secondes l'année dernière, soit une amélioration de 13% par rapport à l'année précédente
Le prix ATSI évalue les compétences en gestion d'appels, y compris les capacités de CRM, la courtoisie, le professionnalisme et les temps de réponse. Cette reconnaissance met en lumière l'engagement de Deluxe à fournir un service client exceptionnel dans de nombreux secteurs industriels.
Deluxe (NYSE: DLX) hat den 2024 Association of TeleServices International (ATSI) Call Center Award of Distinction für sein Kundenserviceteam im Bereich Merchant Services erhalten. Dies markiert das 12. Jahr in Folge der Anerkennung und zeigt die Führungsposition von Deluxe im Kundenservice.
Wichtigste Höhepunkte:
- Deluxe Merchant Services bietet 24/7 Kundenunterstützung über Telefon, E-Mail und Chat
- Das Team hat eine 36-monatige durchschnittliche Betriebszugehörigkeit unter den Frontlinienvertretern
- Sie bearbeiten etwa 15.000 Anrufe pro Monat
- 87% der Anfragen wurden im letzten Jahr in weniger als 30 Sekunden beantwortet, was eine Verbesserung von 13% im Vergleich zum Vorjahr darstellt
Der ATSI-Preis misst die Fähigkeiten im Umgang mit Anrufen, einschließlich CRM-Fähigkeiten, Höflichkeit, Professionalität und Reaktionszeiten. Diese Anerkennung unterstreicht das Engagement von Deluxe, außergewöhnlichen Kundenservice in verschiedenen Branchen zu bieten.
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12th Consecutive Year of Recognition Demonstrates Leadership in Customer Service
“Our customer support team is a clear, competitive advantage for our business and helps drive our customer’s success across multiple industry sectors,” said Barry C. McCarthy, Deluxe President and CEO. “This recognition acknowledges that Deluxe is committed to providing best-in-class customer service with fast, accurate and exceptional professionalism.”
Deluxe Merchant Services offers 24/7 customer support via toll-free phone, email and chat and maintains an industry-leading 36-month tenure among front-line representatives. Each month the customer service team fields approximately 15,000 calls. Last year call service representatives answered 87 percent of inquiries in under 30 seconds, which represents a 13 percent increase over the prior year.
ATSI administers an independent panel of judges to score call-handling skills for “enhanced service” applications, focusing their attention on the cornerstones of the Call Management Industry. Criteria measured include:
- Customer Relationship Management (CRM) Capabilities
- Courtesy to Caller
- Overall Professionalism
- Use of Proper Call Techniques
- Response Times
- Accuracy of Call
"In today's evolving landscape, where technology is constantly advancing, the importance of exceptional customer service remains paramount,” said ATSI President, Brianna Burke. “Winning this accolade not only signifies your team's dedication to excellence but also highlights your ability to adeptly navigate diverse call scenarios.”
The ATSI Award of Distinction began 23 years ago to improve the overall quality of the call center industry by measuring complex call handling procedures. The purpose is to elevate the industry and ensure a successful call handling experiences.
About Deluxe
Deluxe, a trusted Payments and Data company, champions business so communities thrive. As the original payments company and with roots tracing back more than 100 years, we've evolved into a leader in digital payments and data solutions, facilitating seamless connections to propel businesses forward. Leveraging our powerful scale, we support millions of small businesses, thousands of vital financial institutions, and hundreds of the world's leading consumer brands, processing nearly
View source version on businesswire.com: https://www.businesswire.com/news/home/20240819805799/en/
Brian Anderson, VP, Strategy & Investor Relations
651-447-4197
brian.anderson@deluxe.com
Keith Negrin, VP, Communications
612-669-1459
keith.negrin@deluxe.com
Source: Deluxe Corporation
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