Discover® Recognized as 2025 CIO 100 Award Winner for Risk Reduction Model Using Generative AI
Discover (DFS) has been named a 2025 CIO 100 award winner for developing an innovative generative AI solution that enhances customer service operations and reduces risk. The company's internally built platform combines cloud-scale data warehousing with advanced analytics to better understand customer contact preferences.
The GenAI solution has delivered significant improvements:
- Reduced time-to-market from 7 hours to 4 minutes for analytics deployment
- Achieved 80% increase in customer contact preference dataset coverage
- Decreased customer sentiment analysis time by over 75%
- Captures 1,200+ additional monthly customer contact preference requests
According to Jason Strle, Discover's CIO, this technology advancement aligns with their vision of becoming the leading digital bank and payments partner by converting data into actionable insights more efficiently.
Discover (DFS) è stata nominata vincitrice del premio CIO 100 2025 per aver sviluppato una soluzione di intelligenza artificiale generativa innovativa che migliora le operazioni di servizio clienti e riduce il rischio. La piattaforma interna dell'azienda combina un data warehousing su scala cloud con analisi avanzate per comprendere meglio le preferenze di contatto dei clienti.
La soluzione GenAI ha portato a miglioramenti significativi:
- Riduzione del tempo di immissione sul mercato da 7 ore a 4 minuti per il deployment delle analisi
- Aumento dell'80% della copertura del dataset delle preferenze di contatto dei clienti
- Riduzione del tempo di analisi del sentiment dei clienti di oltre il 75%
- Cattura di oltre 1.200 richieste mensili aggiuntive di preferenze di contatto dei clienti
Secondo Jason Strle, CIO di Discover, questo avanzamento tecnologico è in linea con la loro visione di diventare la principale banca digitale e partner dei pagamenti, trasformando i dati in intuizioni azionabili in modo più efficiente.
Discover (DFS) ha sido nombrada ganadora del premio CIO 100 2025 por desarrollar una solución de inteligencia artificial generativa innovadora que mejora las operaciones de servicio al cliente y reduce el riesgo. La plataforma interna de la empresa combina almacenamiento de datos en la nube con análisis avanzados para comprender mejor las preferencias de contacto de los clientes.
La solución GenAI ha proporcionado mejoras significativas:
- Reducción del tiempo de lanzamiento al mercado de 7 horas a 4 minutos para el despliegue de análisis
- Aumento del 80% en la cobertura del conjunto de datos de preferencias de contacto de los clientes
- Disminución del tiempo de análisis de sentimiento del cliente en más del 75%
- Captura de más de 1,200 solicitudes mensuales adicionales de preferencias de contacto de clientes
Según Jason Strle, CIO de Discover, este avance tecnológico se alinea con su visión de convertirse en el principal banco digital y socio de pagos al convertir datos en información procesable de manera más eficiente.
Discover (DFS)는 고객 서비스 운영을 개선하고 위험을 줄이는 혁신적인 생성적 AI 솔루션 개발로 2025 CIO 100 상 수상자로 선정되었습니다. 회사의 내부 플랫폼은 클라우드 규모의 데이터 웨어하우징과 고급 분석을 결합하여 고객의 연락 선호도를 더 잘 이해합니다.
GenAI 솔루션은 다음과 같은 중요한 개선을 가져왔습니다:
- 분석 배포를 위한 시장 출시 시간을 7시간에서 4분으로 단축
- 고객 연락 선호 데이터 세트 커버리지를 80% 증가
- 고객 감정 분석 시간을 75% 이상 단축
- 매달 1,200건 이상의 추가 고객 연락 선호 요청을 수집
제이슨 스트레(Jason Strle) Discover CIO에 따르면, 이 기술 발전은 데이터를 보다 효율적으로 실행 가능한 통찰력으로 전환하여 선도적인 디지털 은행 및 결제 파트너가 되겠다는 그들의 비전과 일치합니다.
Discover (DFS) a été nommé lauréat du prix CIO 100 2025 pour avoir développé une solution d'intelligence artificielle générative innovante qui améliore les opérations de service client et réduit les risques. La plateforme interne de l'entreprise combine un entrepôt de données à l'échelle du cloud avec des analyses avancées pour mieux comprendre les préférences de contact des clients.
La solution GenAI a permis d'obtenir des améliorations significatives :
- Réduction du temps de mise sur le marché de 7 heures à 4 minutes pour le déploiement d'analyses
- Augmentation de 80 % de la couverture du jeu de données sur les préférences de contact des clients
- Diminution du temps d'analyse du sentiment client de plus de 75 %
- Capture de plus de 1 200 demandes mensuelles supplémentaires de préférences de contact des clients
Selon Jason Strle, CIO de Discover, cette avancée technologique s'aligne avec leur vision de devenir la principale banque numérique et partenaire de paiement en transformant les données en informations exploitables de manière plus efficace.
Discover (DFS) wurde als Gewinner des CIO 100 Awards 2025 ausgezeichnet, weil es eine innovative generative KI-Lösung entwickelt hat, die die Kundenservice-Operationen verbessert und Risiken reduziert. Die intern entwickelte Plattform des Unternehmens kombiniert cloud-basiertes Data Warehousing mit fortschrittlicher Analytik, um die Kontaktpräferenzen der Kunden besser zu verstehen.
Die GenAI-Lösung hat signifikante Verbesserungen erzielt:
- Reduzierung der Markteinführungszeit von 7 Stunden auf 4 Minuten für die Bereitstellung von Analysen
- 80% Steigerung der Abdeckung des Datensatzes zu Kundenkontaktpräferenzen
- Reduzierung der Analysezeit für Kundenstimmung um über 75%
- Erfassung von über 1.200 zusätzlichen monatlichen Anfragen zu Kundenkontaktpräferenzen
Laut Jason Strle, CIO von Discover, steht dieser technologische Fortschritt im Einklang mit ihrer Vision, die führende digitale Bank und Zahlungsanbieter zu werden, indem sie Daten effizienter in umsetzbare Erkenntnisse umwandeln.
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Discover technologists created and deployed a GenAI model on an internally built platform that combines advanced cloud-scale data warehousing with innovative analytics capabilities. This GenAI solution has been used to analyze vast amounts of data and classify customer contact preferences to ensure greater adherence to customer requirements and compliance with financial regulations.
Key results include:
- a significant decrease in the time-to-market from 7 hours to 4 minutes, meaning teams can now deploy their analytics work on this platform faster.
-
an
80% increase in dataset coverage when understanding customer contact preference. -
reduced customer sentiment analysis time by over
75% for correctly understanding how the customer felt at the end of the interaction based on the call transcript. - the ability to capture more than 1,200 additional customer contact preference requests every month, all while doing so in a cost efficient and sustainable manner.
“Everything we do at Discover is with the customer in mind, and we want to ensure every customer interaction is positive, seamless, and most importantly, secure,” said Jason Strle, chief information officer at Discover. “This solution continues on our vision of being the leading digital bank and payments partner because we can quickly convert data into actionable insights that support our customers in a matter of minutes, as opposed to hours or even days.”
“The CIO 100 Awards recognize IT leaders who drive innovation, transformation, and business success through technology. With an exceptionally high caliber of submissions each year, winning a CIO 100 Award is a true honor, highlighting the bold vision, strategic excellence, and groundbreaking impact of the most influential CIOs shaping the future of digital enterprise,” stated Elizabeth Cutler, content director, CIO 100 Symposium & Awards.
Executives from the winning companies will be recognized at the CIO 100 Symposium & Awards. To learn more about the people, processes, and technology at Discover, visit technology.discover.com and for more information on open roles, visit jobs.discover.com.
About Discover
Discover Financial Services (NYSE: DFS) is a digital banking and payment services company with one of the most recognized brands in
About CIO
CIO focuses on attracting the highest concentration of enterprise CIOs and business technology executives with unparalleled peer insight and expertise on business strategy, innovation, and leadership. As organizations grow with digital transformation, CIO provides its readers with key insights on career development, including certifications, hiring practices and skills development. The award-winning CIO portfolio provides business technology leaders with analysis and insight on information technology trends and a keen understanding of IT’s role in achieving business goals. CIO is published by Foundry, company information is available at www.foundryco.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250402136404/en/
Karen Medina
Discover
karenmedina@discover.com
Source: Discover Financial Services
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