John Deere Delivers Enhanced Customer Solution for Self-Repair

Rhea-AI Summary

John Deere (NYSE: DE) has announced an enhanced self-repair solution, available initially in the U.S. through its Equipment Mobile app, allowing customers to remotely download secure software updates directly to embedded controllers on compatible 4G-connected John Deere equipment. This initiative follows the 2022 expansion of the availability to purchase Customer Service ADVISOR directly from John Deere. The company aims to lead by innovating, developing, and bringing to market the latest solutions that help customers maximize uptime and be more productive, efficient, and sustainable in their operations.

Positive

• Enhanced self-repair solution to remotely download secure software updates
• Initiative to maximize uptime and enhance productivity and sustainability for customers

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• None.

MOLINE, Ill., Dec. 4, 2023 /PRNewswire/ -- John Deere (NYSE: DE) announced today an enhanced self-repair solution, available initially in the U.S. through its Equipment Mobile app, enabling customers to remotely download secure software updates directly to embedded controllers on compatible 4G-connected John Deere equipment. This update follows the March 2022 announcement that expanded the availability to purchase Customer Service ADVISOR directly from John Deere.

"This is the latest example of how John Deere continues to lead by innovating, developing, and bringing to market the latest solutions that help our customers maximize uptime and be more productive, efficient, and sustainable in their operations," said Luke Gakstatter, Senior Vice President for Aftermarket & Customer Support.

Using their John Deere Operations Center™ account, John Deere customers operating compatible 4G-connected machines can use this enhanced solution to complete secure software updates directly to an embedded controller through a user-friendly interface using the Equipment Mobile app. This is in addition to other valuable customer maintenance and repair information added to Operations Center™ and Property Center™ this year including Operator's Manuals, Warranties, and Product Improvement Programs specific to their equipment.

With this announcement, John Deere is taking the next step toward digitizing and enhancing the self-repair experience for customers. This feature will give John Deere customers the ability to keep controllers on their compatible 4G-connected equipment up to date with the latest software releases. These updates can include enhancements and general improvements to generate a better equipment experience.

John Deere remains committed to continuing the development of solutions that support and enhance customers' ability to safely and securely repair their own equipment, including reprogramming capabilities for compatible equipment and solutions for non-connected machines. To learn more about John Deere's commitment to customer uptime and repairability, visit Deere.com/repair.

About the Equipment Mobile App

Available on both iOS and Android at no cost, the Equipment Mobile app helps John Deere customers to manage, maintain, and keep their equipment running. With this app, users can prepare equipment for work, access key information from the Operator's Manual, and find the parts they need. The app also connects with John Deere Operations Center™, providing an easy, reliable connection between John Deere customers and their equipment.

About John Deere Operations Center™ and John Deere Property Center™

John Deere Operations Center™ is an online farm and worksite management system, available to customers at no cost, that enables access to work progress anywhere, anytime through web, tablet, or phone. Operations Center™ enables customers to manage your operation more efficiently, reduce costs, and improve profitability.

John Deere Property Center™ helps residential customers manage their mower or compact utility tractor and connects them with their John Deere dealer. It provides customers with the online tools and information needed to conveniently manage your equipment, plan maintenance, buy parts, and do work around the yard.

About Customer Service ADVISOR™

Customer Service ADVISOR™ helps customers diagnose, troubleshoot, and perform most equipment repairs. The tool is available through John Deere dealerships and directly from John Deere on shop.deere.com. Equipment owners and independent repair shops have access to Customer Service ADVISOR™ in addition to replacement parts through John Deere dealers.

About John Deere

Deere & Company (www.JohnDeere.com) is a global leader in the delivery of agricultural, construction, and forestry equipment. We help our customers push the boundaries of what's possible in ways that are more productive and sustainable to help life leap forward. Our technology-enabled products including John Deere Autonomous 8R Tractor, See & Spray™, and E-Power Backhoe are just some of the ways we help meet the world's increasing need for food, shelter, and infrastructure. Deere & Company also provides financial services through John Deere Financial.

For more information on Deere & Company, visit us at www.deere.com/en/news/.

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SOURCE John Deere Company

FAQ

How can customers access the enhanced self-repair solution from John Deere?

Customers can access the enhanced self-repair solution through the Equipment Mobile app using their John Deere Operations Center™ account.

What does the enhanced solution offer to customers?

The enhanced solution allows customers to complete secure software updates directly to an embedded controller through a user-friendly interface using the Equipment Mobile app.

What is the goal of John Deere's initiative?

John Deere aims to lead by innovating, developing, and bringing to market the latest solutions that help customers maximize uptime and be more productive, efficient, and sustainable in their operations.

What is the company's commitment to customer repair solutions?

John Deere remains committed to developing solutions that support and enhance customers' ability to safely and securely repair their own equipment, including reprogramming capabilities for compatible equipment and solutions for non-connected machines.