Duck Creek Technologies Now Offers Customers Integration with OpenText Exstream to Help Streamline Customer Communications and the Claims Process

Rhea-AI Summary

Duck Creek Technologies (NASDAQ: DCT) has partnered with OpenText to enhance customer communications management via OpenText Exstream. This integration allows Duck Creek customers to utilize OpenText's cloud-native solution through the Duck Creek Content Exchange. The collaboration aims to support insurers in delivering personalized communications, improving both policyholder satisfaction and operational productivity. The solution can be deployed in various cloud platforms or on-premises, facilitating efficient document and communication management.

Positive

• New partnership with OpenText enhances customer communications management.
• Integration allows Duck Creek users to leverage OpenText Exstream's functionalities.
• Supports insurers in delivering personalized experiences and improving operational efficiency.

Negative

• None.

Integration better supports digital transformation by enabling Duck Creek customers to leverage OpenText Exstream in any major cloud platform

Boston, July 21, 2022 (GLOBE NEWSWIRE) -- Duck Creek Technologies (NASDAQ: DCT), the intelligent solutions provider defining the future of property and casualty (P&C) insurance, announced today a new partnership with OpenText™ (NASDAQ: OTEX), (TSX: OTEX). Through this partnership, Duck Creek customers can now connect to OpenText Exstream via the Duck Creek Content Exchange (CE), allowing Duck Creek users to leverage on-demand, personalized documents and communications developed with the full capability set of OpenText Exstream.

OpenText Exstream is an industry leading cloud-native customer communications management (CCM) solution that offers comprehensive functionality and flexible deployment options in any major cloud platform of the customer’s choosing, or on-premises if needed. By combining the power of enterprise CCM with the benefits of being in the cloud, OpenText Exstream helps to expedite access to new innovations, by streamlining user experience and accelerating time to market from creation to design.

“Insurance carriers of all sizes are exploring ways to continuously deliver personalized experiences that help to engage their clients in dynamic ways,” said Muhi Majzoub, EVP and Chief Product Officer at OpenText. “We are excited to partner with Duck Creek Technologies as they work to help their customers further modernize their digital transformation journey by providing them with the ability to seamlessly integrate with OpenText Exstream via the Duck Creek Content Exchange.”

“The ability to have a single enterprise CCM solution in the cloud for all communications helps to not only improve policyholder satisfaction but carrier productivity at the same time,” said Eugene Van Biert, Chief Operating Officer at Duck Creek Technologies. “We are pleased to welcome OpenText Exstream to the Content Exchange and feel confident that this new integration will help to extend the value of our product offerings and enable our customers to benefit from ‘anywhere enabled’ cloud technology.”

 

About Duck Creek Technologies

Duck Creek Technologies (NASDAQ: DCT) is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. Visit www.duckcreek.com to learn more. Follow Duck Creek on our social channels for the latest information – LinkedIn and Twitter.

FAQ

What is the significance of the Duck Creek and OpenText partnership?

The partnership enables Duck Creek customers to utilize OpenText Exstream for enhanced customer communications, improving personalization and operational productivity.

How does the integration of OpenText Exstream benefit Duck Creek users?

Duck Creek users can access on-demand, personalized documents and communications, streamlining their processes and enhancing customer engagement.

When was the Duck Creek and OpenText partnership announced?

The partnership was announced on July 21, 2022.

What is OpenText Exstream?

OpenText Exstream is a cloud-native customer communications management solution that provides comprehensive functionalities for flexible deployment.

What is Duck Creek Technologies known for?

Duck Creek Technologies is recognized for providing intelligent solutions for the property and casualty insurance industry.