Donaldson’s new iCue™ Monitor Service Can Improve Dust Collector Uptime

Rhea-AI Summary

Donaldson Company (NYSE: DCI) has expanded its iCue™ Connected Filtration Service, enabling remote monitoring of customer dust collectors by product specialists. This service enhances operational insights through a web-based dashboard, reducing unplanned downtime and supporting efficient maintenance. The new iCue Monitor Service allows specialists to respond quickly to alerts from dust collectors, offering recommendations for maintenance or urgent solutions. This innovative approach combines advanced connectivity with over a century of industry experience, promising improved response times and operational efficiency for clients.

Positive

• Expansion of iCue Connected Filtration Service enhances customer experience.
• Remote monitoring by specialists allows for faster response to dust collector alerts.
• Service is expected to reduce downtime and improve maintenance efficiency.

Negative

• None.

Dedicated product specialists remotely monitor customer dust collectors

MINNEAPOLIS--(BUSINESS WIRE)-- Donaldson Company, Inc. (NYSE: DCI), a leading worldwide manufacturer of innovative filtration products and solutions, has expanded its iCue™ Connected Filtration Service to offer remote monitoring of customers’ iCue service accounts by Donaldson Product Specialists, accelerating dust collector response and service.

Currently, Donaldson’s subscription-based iCue Connected Filtration Service provides dust collector operational insights to customers via a web-based dashboard. This information can help reduce unplanned downtime, support efficient maintenance and operations, and automatically capture compliance and sustainability data.

With the new iCue Monitor Service, customers can now choose to have their iCue account monitored by a team of Donaldson specialists. If a facility’s dust collector generates an alert, the team reviews it, along with other captured data and collector history to determine next steps. This could be anything from recommending future maintenance, facilitating a service call for an onsite technician, to contacting customers about urgent situations requiring immediate resolution.

“The iCue Monitor Service combines leading edge connect technology, proactive customer service, and 100-plus years of dust collector experience,” said Wade Wessels, global director of Connected Solutions for Donaldson. “With Donaldson product specialists monitoring customer dust collectors, response times are accelerated, downtime is reduced and customers can attend to the rest of their facility's needs.”

About Donaldson Company, Inc.

Founded in 1915, Donaldson (NYSE: DCI) is a global leader in technology-led filtration products and solutions, serving a broad range of industries and advanced markets. Our diverse, skilled employees at over 140 locations on six continents partner with customers—from small business owners to the world’s biggest OEM brands—to solve complex filtration challenges. Discover how Donaldson is Advancing Filtration for a Cleaner World at www.Donaldson.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20221024005938/en/

Wade Wessels (952) 887-3078

Wade.Wessels@Donaldson.com

Source: Donaldson Company, Inc.

FAQ

What is the new service introduced by Donaldson Company (DCI)?

Donaldson Company has launched the iCue Monitor Service, which offers remote monitoring of dust collectors by product specialists.

How does the iCue Monitor Service benefit customers?

The service reduces unplanned downtime and enhances maintenance response times through proactive monitoring and alerts.

What is the purpose of the iCue Connected Filtration Service?

The iCue Connected Filtration Service provides operational insights and helps in managing compliance and sustainability data.

When was the iCue Monitor Service introduced by Donaldson Company?

The iCue Monitor Service was introduced in a recent press release, further expanding the capabilities of Donaldson's existing iCue service.