France Retailer Groupement Mousquetaires Prepares for Rollout of AI-powered Shrink Reduction Solution
Groupement Mousquetaires, a French retail group, plans to implement Diebold Nixdorf's (NYSE: DBD) AI-powered solution across its stores following a successful pilot program. The Vynamic® Smart Vision I Shrink Reduction system, tested at an Intermarché store in La Farlède since March 2024, uses AI to detect checkout errors and prevent fraud at self-service checkouts.
The pilot program demonstrated significant improvements: erroneous transactions decreased from 3% to less than 1%, and cashier interventions dropped by nearly 15%. The system analyzes customer behavior in real-time, detecting unscanned items, stacked items, and unpaid checkouts, alerting both customers and store staff of any errors.
This technology implementation aims to reduce shrinkage, improve operational efficiency, and enhance customer experience across Groupement Mousquetaires' retail brands, including Intermarché, Netto, and Bricomarché.
Groupement Mousquetaires, un gruppo retail francese, prevede di implementare la soluzione AI di Diebold Nixdorf (NYSE: DBD) nei suoi negozi dopo un programma pilota di successo. Il sistema Vynamic® Smart Vision I Shrink Reduction, testato in un negozio Intermarché a La Farlède da marzo 2024, utilizza l'IA per rilevare errori alla cassa e prevenire frodi nei check-out self-service.
Il programma pilota ha dimostrato miglioramenti significativi: le transazioni errate sono scese dal 3% a meno dell'1%, e le interventi delle cassiere sono diminuiti di quasi il 15%. Il sistema analizza il comportamento dei clienti in tempo reale, rilevando articoli non scannerizzati, articoli impilati e check-out non pagati, allertando sia i clienti che il personale del negozio su eventuali errori.
Questa implementazione tecnologica mira a ridurre il furto, migliorare l'efficienza operativa e migliorare l'esperienza del cliente attraverso i marchi retail di Groupement Mousquetaires, tra cui Intermarché, Netto e Bricomarché.
Groupement Mousquetaires, un grupo minorista francés, planea implementar la solución impulsada por IA de Diebold Nixdorf (NYSE: DBD) en sus tiendas tras un programa piloto exitoso. El sistema Vynamic® Smart Vision I Shrink Reduction, probado en una tienda Intermarché en La Farlède desde marzo de 2024, utiliza IA para detectar errores en la caja y prevenir el fraude en los checkouts de autoservicio.
El programa piloto demostró mejoras significativas: las transacciones erróneas disminuyeron del 3% a menos del 1%, y las intervenciones de los cajeros cayeron casi un 15%. El sistema analiza el comportamiento del cliente en tiempo real, detectando artículos no escaneados, artículos apilados y checkouts no pagados, alertando tanto a los clientes como al personal de la tienda sobre cualquier error.
Esta implementación tecnológica tiene como objetivo reducir las pérdidas, mejorar la eficiencia operativa y mejorar la experiencia del cliente en las marcas minoristas de Groupement Mousquetaires, incluyendo Intermarché, Netto y Bricomarché.
Groupement Mousquetaires는 프랑스의 소매 그룹으로, 성공적인 파일럿 프로그램을 마친 후 Diebold Nixdorf (NYSE: DBD)의 AI 기반 솔루션을 매장에서 실시할 계획입니다. Vynamic® Smart Vision I Shrink Reduction 시스템은 2024년 3월부터 La Farlède에 있는 Intermarché 매장에서 테스트되었으며, AI를 활용하여 체크아웃 오류를 감지하고 셀프 서비스 체크아웃에서의 사기를 방지합니다.
이 파일럿 프로그램은 유의미한 개선 사항을 보여주었습니다: 오류가 있는 거래가 3%에서 1% 미만으로 감소하고, 캐셔의 개입이 거의 15% 감소했습니다. 이 시스템은 고객의 행동을 실시간으로 분석하여, 스캔되지 않은 물품, 중첩된 물품 및 미지불 체크아웃을 감지하고 고객과 매장 직원에게 오류를 알려줍니다.
이 기술 구현의 목표는 손실을 줄이고, 운영 효율성을 개선하며, Groupement Mousquetaires의 소매 브랜드 전체에서 고객 경험을 향상시키는 것입니다. Intermarché, Netto 및 Bricomarché를 포함하고 있습니다.
Groupement Mousquetaires, un groupe de distribution français, prévoit de mettre en œuvre la solution alimentée par IA de Diebold Nixdorf (NYSE: DBD) dans ses magasins suite à un programme pilote réussi. Le système Vynamic® Smart Vision I Shrink Reduction, testé dans un magasin Intermarché à La Farlède depuis mars 2024, utilise l'IA pour détecter les erreurs de caisse et prévenir la fraude aux caisses en libre-service.
Le programme pilote a montré des améliorations significatives : les transactions erronées ont diminué de 3 % à moins de 1 %, et les interventions des caissiers ont chuté de près de 15 %. Le système analyse le comportement des clients en temps réel, détectant les articles non scannés, les articles empilés et les paiements non réalisés, alertant à la fois les clients et le personnel du magasin sur d'éventuelles erreurs.
Cette mise en œuvre technologique vise à réduire le manque à gagner, améliorer l'efficacité opérationnelle et rehausser l'expérience client au sein des marques de distribution de Groupement Mousquetaires, y compris Intermarché, Netto et Bricomarché.
Groupement Mousquetaires, eine französische Handelsgruppe, plant die Implementierung der KI-gestützten Lösung von Diebold Nixdorf (NYSE: DBD) in ihren Filialen nach einem erfolgreichen Pilotprojekt. Das System Vynamic® Smart Vision I Shrink Reduction, das seit März 2024 in einem Intermarché-Geschäft in La Farlède getestet wird, nutzt KI, um Kassierfehler zu erkennen und Betrug an Selbstbedienungskassen zu verhindern.
Das Pilotprojekt zeigte signifikante Verbesserungen: Die fehlerhaften Transaktionen sanken von 3 % auf weniger als 1 %, und die Eingriffe der Kassierer reduzierten sich um fast 15 %. Das System analysiert das Kundenverhalten in Echtzeit, erkennt nicht gescannte Artikel, übereinander gestapelte Artikel und unbezahlte Kassen, und warnt sowohl die Kunden als auch das Filialpersonal vor Fehlern.
Diese technologische Implementierung zielt darauf ab, die Shrinkage zu reduzieren, die Betriebseffizienz zu verbessern und das Kundenerlebnis in den Einzelhandelsmarken von Groupement Mousquetaires, darunter Intermarché, Netto und Bricomarché, zu steigern.
- Significant reduction in erroneous transactions from 3% to less than 1%
- 15% decrease in required cashier interventions
- Successful pilot program leading to broader implementation across store locations
- Real-time detection and prevention of checkout fraud
- None.
Insights
This strategic implementation of Vynamic® Smart Vision I marks a significant technological advancement in retail loss prevention. The reduction in erroneous transactions from <percent>3%</percent> to under <percent>1%</percent>, coupled with a <percent>15%</percent> decrease in cashier interventions, demonstrates exceptional operational efficiency gains.
The AI-powered solution's ability to detect unscanned items, stacked products and unpaid transactions in real-time represents a sophisticated approach to shrink reduction. The system's dual-alert mechanism - notifying both customers and staff - creates a seamless loss prevention framework while maintaining a positive shopping experience.
The pilot program's success metrics indicate substantial potential for margin improvement across Groupement Mousquetaires' extensive retail network. A <percent>2%</percent> reduction in erroneous transactions directly impacts the bottom line, while the <percent>15%</percent> decrease in staff interventions translates to significant labor cost optimization.
For Diebold Nixdorf (DBD), this rollout represents a major commercial opportunity. With a market cap of <money>$1.61B</money>, successful implementation across Groupement Mousquetaires' locations could establish DBD as a leading provider of AI-powered retail solutions, potentially driving substantial recurring revenue growth through software licensing and maintenance contracts.
The solution's impact on store operations is transformative. Beyond the immediate benefits of shrink reduction, the technology enables strategic reallocation of human resources from routine monitoring to higher-value customer service activities. The self-correcting nature of the system, allowing customers to rectify errors independently, represents a paradigm shift in loss prevention strategy.
The successful pilot at Intermarché La Farlède serves as a compelling proof of concept for large-scale deployment. The demonstrated improvements in operational efficiency and customer experience suggest this technology could become an industry standard for modern retail operations.
Deployment of Vynamic® Smart Vision I Shrink Reduction from Diebold Nixdorf follows successful pilot program at Intermarché store in La Farlède
Vynamic Smart Vision I Shrink Reduction uses technology to analyze customers' behavior and activities in real-time, detecting if an item passes through without being scanned, items stacked on top of each other or if a customer leaves the checkout without paying. In the event of an error, the customer is alerted via an on-screen message, and store attendants also receive an alert on their mobile terminal.
Maxime Canu, member of Inno Lab at Groupement Mousquetaires, explains: "With this AI technology solution from our partner Diebold Nixdorf, we have designed an innovation that revolutionizes self-service checkout management. It benefits everyone: customers, staff members and our retailers. The ability to reduce losses, make transactions more fluid and remove friction for consumers marks a real turning point for our sector."
Since its introduction at the Intermarché store in La Farlède in March 2024, the AI-powered solution has produced remarkable results:
- Erroneous transactions, a major concern for retailers, dropped from
3% to less than1% . This significant improvement highlights the effectiveness of the Smart Vision technology to identify anomalies. This advancement enables shoppers to rectify a transaction on their own and helps retailers reinforce control processes, ultimately reducing financial losses. - Thanks to this solution, cashier interventions fell nearly
15% , helping transactions in the self-service checkout area become smoother and require less manual intervention. This translates into reduced waiting times and an optimized shopping experience for customers, enabling staff to concentrate on higher-value tasks.
Laurent Hugou, owner of the Intermarché store in La Farlède and president of Stime, the Information System Department of Groupement Mousquetaires, said: "Thanks to this AI-powered solution from Diebold Nixdorf we have seen a significant reduction in errors, which eases the workload for our team and improves the experience for our customers. Interactions between staff and customers have become smoother and more pleasant. After just six months in use, this technology has already become indispensable to our day-to-day operations."
Matt Redwood, vice president, Retail Technology Solutions at Diebold Nixdorf said: "We are excited to take the next step with Groupement Mousquetaires and prepare the rollout after achieving strong results during the test phase. Our combined solution out of hardware, software and service globally has been designed alongside retailers, keeping store staff, serviceability and customer experience in mind. It provides a range of actionable outputs that help the retailer combat shrink without alienating their customers."
About Groupement Mousquetaires
Groupement Mousquetaires was created in 1969 and is based on a private initiative. It gathers together over 3,000 independent entrepreneurs, 150,000 employees and has over 4,000 stores that are part of 7 store brands Intermarché, Netto (food); Bricomarché, Brico Cash, Bricorama (home equipment); Roady and Rapid Pare-Brise (mobility). Groupement Mousquetaires has its own support services, logistics bases and 56 factories agri-food companies, all located in
About Diebold Nixdorf
Diebold Nixdorf (NYSE: DBD), Incorporated, automates, digitizes and transforms the way people bank and shop. As a partner to the majority of the world's top 100 financial institutions and top 25 global retailers, our integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. The company has a presence in more than 100 countries with approximately 21,000 employees worldwide. Visit www.dieboldnixdorf.com for more information.
X: @DieboldNixdorf
LinkedIn: www.linkedin.com/company/diebold
Facebook: www.facebook.com/DieboldNixdorf
YouTube: www.youtube.com/dieboldnixdorf
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FAQ
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