Four Ways to Protect Yourself from Utility Scammers This Holiday Season

Rhea-AI Summary

Dominion Energy is raising awareness about utility scams during Utility Scam Awareness Week (Nov. 15-20). Customers are warned about scam calls, particularly around the holidays. The company advises customers to recognize signs of scams, such as threats of service disconnection and demands for immediate payments. Key tips include slowing down, stopping payments via prepaid cards, hanging up on suspicious calls, and verifying claims through official channels. Additionally, Dominion Energy emphasizes its support for customers facing financial hardships.

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• Dominion Energy actively informs customers about utility scams, showing a commitment to customer safety.
• The company offers resources and support options for customers facing financial challenges.

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RICHMOND, Va., Nov. 16, 2021 /PRNewswire/ -- Each year, utility customers experience a surge in scam phone calls, especially around the holidays. This Utility Scam Awareness Week (Nov. 15 - 20), Dominion Energy is reminding customers of the telltale signs of utility scams and what to do to stay safe. 

"An immediate red flag is when someone calls you claiming to be a utility representative and threatens to disconnect your service if you don't make an immediate payment over the phone," said Utibe Bassey, Dominion Energy's vice president of customer experience. "That's a telltale sign of a scam because we don't use scare tactics, and we never demand immediate payment over the phone. The best way to protect yourself is to know what a scam sounds like and what to do if you're targeted." 

Dominion Energy offers the following tips, so customers know what to do if they suspect a scammer has contacted them: 

• Slow down – Utility scammers pressure customers to act quickly by instilling fear and a sense of urgency.
• Stop – Dominion Energy never demands immediate payment and does not accept payment using prepaid or gift cards.
• Hang up – Some scammers may appear on your caller ID as though they are calling from Dominion Energy. When in doubt, do not provide any personal information and hang up.
• Verify – Scammers do not typically know the customer's account balance. Fact check the scammer's claims by signing into the Dominion Energy app, online at dominionenergy.com or calling the number located on an energy bill.

Dominion Energy can help customers facing financial hardship. Connect with the company with any payment concerns by: 

• Accessing payment and assistance options at dominionenergy.com or using the Dominion Energy app.
• Calling the number located on an energy bill for account questions. Company representatives can work with customers to find the best payment option.

To learn more about the warning signs of scam activity, visit dominionenergy.com/scams. Our pandemic response page has more information about what Dominion Energy is doing to support customers during this difficult time.

About Dominion Energy
More than 7 million customers in 16 states energize their homes and businesses with electricity or natural gas from Dominion Energy (NYSE: D), headquartered in Richmond, Va. The company is committed to sustainable, reliable, affordable and safe energy and to achieving net zero carbon dioxide and methane emissions from its power generation and gas infrastructure operations by 2050. Please visit DominionEnergy.com to learn more.

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SOURCE Dominion Energy

FAQ

What is Dominion Energy doing during Utility Scam Awareness Week?

Dominion Energy is educating customers about utility scams and providing tips to help them recognize and avoid these scams.

What tips does Dominion Energy offer to avoid utility scams?

Dominion Energy advises customers to slow down, stop payments via prepaid cards, hang up on suspicious callers, and verify claims through official customer service channels.

How can customers get support from Dominion Energy if they are facing financial hardship?

Customers can access payment assistance options or contact Dominion Energy through their website or the number on their energy bill for assistance.