CURRENC Debuts SEAMLESS AI Call Centre Solutions

Rhea-AI Summary

CURRENC Group Inc. (NASDAQ: CURR) has launched SEAMLESS AI Call Centre Solutions, a comprehensive suite of AI-powered tools designed for financial institutions. The suite includes three main products: Text AI for chat-based interactions, Voice AI for hands-free communication, and Avatar AI featuring 2D/3D avatars for human-like interactions.

The solutions support over 10 languages and can be integrated into mobile applications, offering 24/7 service for tasks including marketing and debt collection. CURRENC also plans to invest in AI hardware infrastructure, including AI Data Centre (AIDC) and AI-as-a-Service.

The company, formerly known as Seamless Group, processed approximately 11 million remittance transactions worth US$4.54 billion in 2023, marking a 28% increase from 2022. CURRENC currently serves over one million unique users, partners with more than 5,000 banks, and operates in 150 countries. The company went public in September 2024.

Positive

• 28% year-over-year growth in remittance transaction value to US$4.54 billion in 2023
• Extensive market reach with 1M+ users and 5,000+ bank partners across 150 countries
• Launch of new AI solutions suite expanding revenue streams
• Successfully completed public listing in September 2024

Negative

• None.

Insights

AI Technology Analyst

The launch of SEAMLESS AI Call Centre Solutions marks a strategic pivot into enterprise AI solutions, featuring a comprehensive suite of three distinct AI products - Text AI, Voice AI and Avatar AI. The platform's multilingual capabilities across 10+ languages and integration flexibility position CURRENC competitively in the growing AI-powered customer service market.

A key differentiator is the company's commitment to developing proprietary AI infrastructure through AIDC and AI-as-a-Service offerings. This vertical integration approach could create significant recurring revenue streams and higher margins compared to purely software-based solutions. The $4.54 billion in processed transactions and 28% YoY growth demonstrates strong underlying business momentum that could accelerate with these new AI capabilities.

The technology stack addresses critical pain points in financial services, particularly in emerging markets where traditional customer service infrastructure is costly and inefficient. The potential for cost reduction and operational efficiency gains could drive rapid adoption among banks and financial institutions.

Financial Analyst

This product launch represents a significant revenue diversification opportunity for CURRENC beyond its core remittance business. The expansion into enterprise AI solutions opens up new high-margin revenue streams through software licensing and infrastructure services. With a market cap of $65.4 million, the company appears undervalued given its established presence serving 1 million+ users and 5,000 bank partners across 150 countries.

The timing of this launch, following their September 2024 public listing, suggests strong execution of their post-IPO growth strategy. The focus on AI development and infrastructure positions them to capture market share in the rapidly growing enterprise AI sector while leveraging their existing financial services network. The combination of proven transaction processing capabilities and cutting-edge AI technology creates a compelling value proposition for financial institutions looking to modernize their customer service operations.

SINGAPORE, Jan. 08, 2025 (GLOBE NEWSWIRE) -- CURRENC Group Inc. (Nasdaq: CURR) (“CURRENC” or the “Company”), a fintech and digital remittance pioneer serving millions of unbanked and underbanked individuals in Southeast Asia and beyond, today announced the launch of its SEAMLESS AI Call Centre Solutions, a suite of AI-powered tools designed to reduce costs, increase efficiency and boost customer satisfaction for banks, insurance companies, telecommunications companies, government agencies, cryptocurrency exchanges and other financial institutions.

SEAMLESS AI Call Centre Solutions features three distinct software products supported by massive data analysis capabilities, enabling financial enterprises to offer their users an unparalleled service experience 24/7. “Text AI” leverages the familiarity of chat-based interfaces to deliver real-time product Q&As and personalized service follow-ups in a conversational format. “Voice AI” allows for instant, hands-free interaction with an AI agent, ensuring an intuitive and accessible user journey from simple inquiries to complex, step-by-step guidance for completing transactions or Know Your Customer processes. Finally, “Avatar AI” adds a human touch to query resolution and task management through 2D or 3D avatars that simulate real-life interactions. These products are available in over 10 languages and are easily embedded into mobile applications, putting an engaging communication channel and seamless experience at global users’ fingertips around the clock. Enterprises can also leverage SEAMLESS AI to conduct marketing, debt collection and other essential activities, maximizing the product suite’s value.

Along with these software-based solutions, CURRENC will also invest in developing AI-focused hardware infrastructure, such as AI Data Centre (AIDC) and AI-as-a-Service, to offer tailored, turn-key solutions to financial institutions and corporates worldwide.

“The debut of these new AI tools represents a major milestone in CURRENC’s mission to transform global financial services with AI-assisted solutions,” said Alex Kong, Founder and Executive Chairman of CURRENC. “SEAMLESS AI will set new standards in digital interaction across the financial sector, streamlining processes and minimizing costs while elevating user experience. Looking ahead, we are excited to empower a broader array of enterprises through AI innovation, facilitating their efforts to provide underserved users with enhanced, cost-effective financial services.”

Since its founding in 2013, CURRENC (formerly Seamless Group, Inc.) has been at the forefront of fintech and digital remittance, advancing financial inclusion for millions of migrant workers and underbanked individuals in emerging markets. In 2023, the Company processed approximately 11 million remittance transactions totaling US$4.54 billion, representing a 28% increase in value compared to 2022. CURRENC’s expanding global footprint currently encompasses over one million unique users, more than 5,000 bank partners, and coverage across 150 countries. With its public listing in September 2024, the Company is poised to execute its international growth strategy, invest deeply in AI development and drive progress across the global financial landscape.

About CURRENC Group Inc.
CURRENC Group Inc. (Nasdaq: CURR) is a fintech and digital remittance pioneer in Southeast Asia and beyond, serving millions of migrant workers and unbanked individuals. Our platform enables e-wallets, remittance companies, and corporations to provide real-time, 24/7 global payment services, advancing financial access across underserved communities.

Safe Harbor Statement
This press release contains forward-looking statements. These statements are made under the “safe harbor” provisions of the U.S. Private Securities Litigation Reform Act of 1995. Statements that are not historical facts, including statements about the Company’s beliefs and expectations, are forward-looking statements. Forward-looking statements involve inherent risks and uncertainties, and a number of factors could cause actual results to differ materially from those contained in any forward-looking statement. In some cases, forward-looking statements can be identified by words or phrases such as “may,” “will,” “expect,” “anticipate,” “target,” “aim,” “estimate,” “intend,” “plan,” “believe,” “potential,” “continue,” “is/are likely to” or other similar expressions. Further information regarding these and other risks, uncertainties, or factors is included in the Company’s filings with the SEC. All information provided in this press release is as of the date of this press release, and the Company does not undertake any duty to update such information, except as required under applicable law.

Investor & Media Contact
CURRENC Group Investor Relations
Email: investors@currencgroup.com

FAQ

What are the three main components of CURRENC's (CURR) SEAMLESS AI Call Centre Solutions?

CURRENC's SEAMLESS AI Call Centre Solutions consists of Text AI for chat-based interactions, Voice AI for hands-free communication, and Avatar AI featuring 2D/3D avatars for human-like interactions.

How much was CURRENC's (CURR) remittance transaction value in 2023?

CURRENC processed approximately 11 million remittance transactions totaling US$4.54 billion in 2023, representing a 28% increase compared to 2022.

What is CURRENC's (CURR) current global market presence?

CURRENC operates in 150 countries, serving over one million unique users and partnering with more than 5,000 banks.

When did CURRENC (CURR) complete its public listing?

CURRENC completed its public listing in September 2024.

How many languages does CURRENC's (CURR) SEAMLESS AI solution support?

CURRENC's SEAMLESS AI Call Centre Solutions supports over 10 languages and can be embedded into mobile applications.