Modern Work Complexities Cost Organizations $60M Annually; Expected to Increase by 53% in Five Years
Wrike, a Citrix company, reveals in its report, “Dark Matter of Work: The Hidden Cost of Work Complexities,” that up to 55% of organizational work goes unseen, costing companies as much as $60 million annually due to inefficiencies. The study, based on a survey of 2,800 business leaders, highlights unproductive meetings and project delays as key factors. Companies with 3,200 employees suffer losses of $52 million annually from wasted time. The urgent need for improved visibility and integration of work is emphasized, with 86% of leaders planning investments in collaboration tools.
- Wrike's research highlights a significant opportunity for organizations to improve efficiency by addressing work complexities.
- The introduction of updates to Wrike's Work Intelligence suite aims to improve work tracking and reduce delays.
- Companies can lose up to $60 million annually due to unseen work complexities.
- The lack of project visibility leads to delays and poor employee retention, with organizations losing $427,000 annually to churn.
New Research From Work Management Leader Uncovers the Hidden Cost of Work Complexities Caused by Low Visibility, Wasted Time, Project Delays, and Employee Churn
“The current economic climate has created an urgent need for organizations to increase efficiency and drive up productivity while providing their employees with a genuine sense of purpose in the work they contribute,” says
Wrike surveyed 2,800 business leaders and knowledge workers to determine the root causes of work complexities and the severity of the impact on businesses, teams, and individuals. The financial and human cost of the Dark Matter of Work is staggering. Organizations with approximately 3,200 employees can lose up to
Work complexities have been growing steadily over the last decade, but it wasn’t until recent years that they began to create significant gaps in information visibility and collaboration. This is a result of the surge in applications and data processed, as well as the general pace of work today. Just as CERN, the
This Dark Matter of Work lives in synchronous applications and unstructured work, such as instant message threads and video calls, as well as the gaps between systems and applications that aren’t integrated. Without a single work platform in place that is powerful and versatile enough to track, manage, action, and align all work to goals across an organization, there exists a dangerously low level of visibility amongst knowledge workers and leaders.
Wrike’s survey uncovered data that supports the existence of the Dark Matter of Work, the very real cost it has on organizations, and the path forward toward optimum efficiency:
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86% of business leaders have had to adopt new communication and collaboration tools to support remote and hybrid working, adding to the complexity of understanding individuals’ work. - Knowledge workers say they use 14 applications every day, and nine new applications were rolled out on average amongst businesses as a result of the pandemic.
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Business leaders say they can only integrate
51% of their applications. - The average knowledge worker sends and receives 295 work-related messages each day.
- Knowledge workers spend 18 working days a year in meetings.
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65% of business leaders encounter problems with projects at least every week that could be avoided with real-time insight into project status. -
59% of business leaders say it is impossible to say how well everyone is progressing because so much of the relevant information is in a black hole. -
78% of knowledge workers find themselves working at cross purposes with their colleagues. -
62% of knowledge workers say they feel overworked. -
If the Dark Matter of Work is not controlled, this number is expected to grow
53% in the next five years. -
94% of knowledge workers say that a single source of truth for information would reduce stress in their teams. -
86% of enterprises are planning to invest in tools, such as artificial intelligence and workflow automation, to create a single source of truth for work in their enterprise.
“Left unchecked, the Dark Matter of Work has the potential to devastate organizations,” says
Most recently, Wrike announced updates to its Work Intelligence suite, which allows organizations to scale by empowering teams to predict and minimize delays, reduce manual efforts, and focus on the work that matters most. These recent updates leverage AI technology to intelligently action unstructured work. The company also announced a way to make it easier for teams to uncover workflows and bring invisible work into the visible universe. This new feature goes beyond projects, tasks, and spreadsheets and allows teams to create custom item types specific to their workflows. This level of versatility allows any individual, team, or organization to feel at home in Wrike while working cross-functionally, creating a true “Work as One” environment for organizations.
“Only through work management software can organizations bring all work into one place,” says Filev. “Teams get a holistic view of projects in play and can work as one, and business leaders have full visibility in order to better understand how work supports strategic initiatives and organizational goals.”
For full access to the findings of the “Dark Matter of Work: The Hidden Cost of Work Complexities” report, visit: https://www.wrike.com/lp/ebook-dark-matter-of-work-report/
For more information on the human cost of work complexities, visit: https://www.wrike.com/newsroom/dark-matter-of-work-human-cost-of-work-complexities
Methodology:
Our research was conducted by
In both surveys, three-quarters of respondents worked in or led the relevant functions in large organizations across a variety of verticals. The other quarter specifically worked in or led the relevant agencies or firms.
For
This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the impact of the global economy and uncertainty in the IT spending environment, revenue growth and recognition of revenue, products and services, their development and distribution, product demand and pipeline, economic and competitive factors, the Company's key strategic relationships, acquisition and related integration risks as well as other risks detailed in the Company's filings with the
About Wrike
Wrike, a
View source version on businesswire.com: https://www.businesswire.com/news/home/20220629005636/en/
Senior Manager, Corporate Communications
rory.schaff@team.wrike.com
Source: Wrike
FAQ
What is the significance of the Wrike report on work complexities for Citrix (CTXS)?
How much annual loss can companies with 3,200 employees face due to work complexities according to the CTXS report?
What are the main findings of the 'Dark Matter of Work' report for Citrix (CTXS)?
What solutions is Wrike proposing to address the issues highlighted in the CTXS report?