Kingston and Sutton Councils Enable Secure Remote Work with Citrix®

Rhea-AI Summary

Citrix Systems, Inc. (NASDAQ: CTXS) collaborates with the councils of Kingston and Sutton in London to enhance remote work capabilities through Citrix Virtual Apps and Desktops on Google Cloud. This initiative supports over 5,000 employees, allowing seamless access to council applications. The technology has improved recruitment efforts and maintained service quality during the pandemic, enabling uninterrupted support to residents. Citrix aims to simplify IT management while empowering flexible work environments, enhancing employee productivity and organizational performance.

Positive

• Seamless access to resources for over 5,000 employees, leading to improved productivity.
• Enhanced recruitment capabilities in a competitive labor market.
• Continuous service delivery during the pandemic without disruptions.

Negative

• None.

FORT LAUDERDALE, Fla.--(BUSINESS WIRE)-- Work used to be a place people went. Today, it happens everywhere. The London councils of Royal Borough of Kingston upon Thames and London Borough of Sutton understand this, and are leveraging virtual desktops from Citrix Systems, Inc. (NASDAQ: CTXS) to create a simple experience that empowers employees to perform at their best and deliver for the more than 400,000 constituents they serve.

“We believe that work is what you do, not where you go and the whole strategy behind our infrastructure has been to enable our people to access all of their services from any device, anywhere,” explained David Grasty, Corporate Head of Digital Strategy & Portfolio for the two councils’ Digital and IT service.

Transforming the Employee Experience

Using Citrix Virtual Apps and Desktops™ delivered on Google Cloud, Grasty and his team deliver council and shared service applications to more than 5,000 employees so that they can access the resources they need to get work done, wherever it needs to be done.

“Most of our processes use line of business apps like case management tools and all of that is delivered using Citrix technology,” Grasty said. “The combination of Citrix and Google has enabled people to work seamlessly from wherever they need to be, without the need for the workarounds that some other councils have had to create.”

Expanding the Talent Pool

It has also given the councils a leg up in recruiting talent in what remains a tight and highly competitive labor market.

“We’re using technology to be more flexible, and one of the key outcomes is that we’re able to reach more candidates and from a wider area, which is important for a public service based in London,” Grasty said. “We have proved that our staff can do a great job, be it at home, in the office or collaborating onsite with one of our partners – and we have the right tech and support to enable them to do it.”

Delivering Results

Faced with the challenges of the pandemic, Grasty noted, “Our previous investments in remote work and the technology to support it paid off. People went home and were able to concentrate on delivering their service to citizens without worrying about the technology that’s supporting them”.

And according to Kingston and Sutton Contact Centre Manager Alex Marston, they’re delivering.

“For the residents and the businesses of our boroughs, access to support didn’t change,” he said. “In fact, it got better. And that was vital because we were dealing with residents who suffered food-insecurity as well as physical and mental health conditions which needed prompt attention and action. At no time was our Contact Centre unable to take calls. We were available 24/7.”

Modernizing and Simplifying IT

The shared services IT team at Kingston and Sutton councils have benefitted from the move to Citrix on Google Cloud as well.

“We haven’t changed our infrastructure in any big way to support nearly everyone working flexibly,” Grasty said. “That’s been the biggest result for us – we haven’t had to do anything differently - the combination of Citrix and Google simply works.”

Citrix and Google Cloud have been helping organizations make work more accessible, flexible and secure for more than a decade. Learn more about their partnership and how they can deliver value for your organization.

About Citrix

Citrix (NASDAQ: CTXS) builds the secure, unified digital workspace technology that helps organizations unlock human potential and deliver a consistent workspace experience wherever work needs to get done. With Citrix, users get a seamless work experience and IT has a unified platform to secure, manage, and monitor diverse technologies in complex cloud environments.

For Citrix Investors:

This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the impact of the global economy and uncertainty in the IT spending environment, revenue growth and recognition of revenue, products and services, their development and distribution, product demand and pipeline, economic and competitive factors, the Company's key strategic relationships, acquisition and related integration risks as well as other risks detailed in the Company's filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein. The development, release and timing of any features or functionality described for our products remains at our sole discretion and is subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

© 2021 Citrix Systems, Inc. Citrix, the Citrix logo, and other marks appearing herein are the property of Citrix Systems, Inc. and may be registered with the U.S. Patent and Trademark Office and in other countries. All other marks are the property of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220614005118/en/

Karen Master

Karen.master@citrix.com

+1 216-396-4683

Source: Citrix Systems, Inc.

FAQ

What is Citrix's latest initiative in London councils?

Citrix is providing Virtual Apps and Desktops to Kingston and Sutton councils, supporting over 5,000 employees with enhanced remote work capabilities.

How has Citrix improved employee experience?

Citrix's technology enables seamless access to applications, allowing employees to work flexibly from any location.

What role does Google Cloud play in Citrix's services?

Citrix utilizes Google Cloud to deliver council and shared service applications to enhance remote work capabilities.

How did Citrix support council services during the pandemic?

Citrix's prior investments in remote work technology ensured uninterrupted service delivery to residents during the pandemic.

What are the benefits of Citrix Virtual Apps and Desktops for councils?

The platform allows for flexible work arrangements, improving employee recruitment and maintaining service quality.