Cognizant and ServiceNow Announce Strategic Partnership to Accelerate Adoption of AI-driven Automation
Cognizant (NASDAQ: CTSH) and ServiceNow (NYSE: NOW) have announced a strategic partnership to accelerate AI-driven automation adoption across industries. This expanded alliance aims to build a $1 billion combined business. Cognizant's newly formed ServiceNow Business Group will integrate Cognizant's industry expertise and AI solutions, including the Cognizant Neuro®️ suite, with ServiceNow's intelligent platform for end-to-end digital transformation.
The partnership focuses on three key areas: enriched operational effectiveness, enhanced experience, and expedited innovation. It aims to address challenges such as rising costs, growing tech debt, manual processes, and sub-optimal customer experiences. The collaboration will leverage AI to improve IT effectiveness, transform siloed experiences, and accelerate innovation and time to market.
Cognizant (NASDAQ: CTSH) e ServiceNow (NYSE: NOW) hanno annunciato una partnership strategica per accelerare l'adozione dell'automazione guidata dall'IA in diversi settori. Questa alleanza ampliata mira a costruire un business combinato da 1 miliardo di dollari. Il Cognizant ServiceNow Business Group recentemente costituito integrerà l'esperienza di settore di Cognizant e le soluzioni IA, inclusa la suite Cognizant Neuro®️, con la piattaforma intelligente di ServiceNow per una trasformazione digitale completa.
La partnership si concentra su tre aree chiave: efficacia operativa migliorata, esperienza potenziata e innovazione accelerata. Si propone di affrontare sfide quali l'aumento dei costi, il crescente debito tecnologico, i processi manuali e le esperienze clienti subottimali. La collaborazione sfrutterà l'IA per migliorare l'efficacia IT, trasformare esperienze isolate e accelerare l'innovazione e il time to market.
Cognizant (NASDAQ: CTSH) y ServiceNow (NYSE: NOW) han anunciado una asociación estratégica para acelerar la adopción de la automatización impulsada por inteligencia artificial en diversas industrias. Esta alianza ampliada tiene como objetivo construir un negocio combinado de 1 mil millones de dólares. El Grupo de Negocios de ServiceNow de Cognizant recién formado integrará la experiencia industrial de Cognizant y sus soluciones de IA, incluida la suite Cognizant Neuro®️, con la plataforma inteligente de ServiceNow para una transformación digital de extremo a extremo.
La asociación se centra en tres áreas clave: efectividad operativa enriquecida, experiencia mejorada e innovación acelerada. Busca abordar desafíos como el aumento de costos, el creciente endeudamiento tecnológico, los procesos manuales y las experiencias del cliente subóptimas. La colaboración aprovechará la IA para mejorar la efectividad de TI, transformar experiencias aisladas y acelerar la innovación y el tiempo de comercialización.
Cognizant (NASDAQ: CTSH)와 ServiceNow (NYSE: NOW)가 산업 전반에 걸쳐 AI 기반 자동화 채택을 가속화하기 위한 전략적 파트너십을 발표했습니다. 이번 확대된 제휴는 10억 달러 규모의 공동 비즈니스를 구축하는 것을 목표로 합니다. 새로 구성된 Cognizant ServiceNow 비즈니스 그룹은 Cognizant의 산업 전문성과 AI 솔루션, 특히 Cognizant Neuro®️ 제품군을 ServiceNow의 지능형 플랫폼과 통합하여 완전한 디지털 전환을 목표로 합니다.
이번 파트너십은 강화된 운영 효율성, 개선된 경험, 가속화된 혁신의 세 가지 핵심 영역에 중점을 두고 있습니다. 이는 증가하는 비용, 기술 부채 증가, 수동 프로세스 및 최적이지 않은 고객 경험과 같은 문제를 다루는 것을 목표로 합니다. 이번 협력은 AI를 활용하여 IT 효율성을 개선하고, 단절된 경험을 변화시키며, 혁신과 시장 출시 시간을 가속화할 것입니다.
Cognizant (NASDAQ: CTSH) et ServiceNow (NYSE: NOW) ont annoncé un partenariat stratégique pour accélérer l'adoption de l'automatisation pilotée par l'IA à travers les industries. Cette alliance élargie vise à construire un business combiné de 1 milliard de dollars. Le Groupe de Business ServiceNow de Cognizant récemment formé intégrera l'expertise sectorielle de Cognizant et ses solutions IA, y compris la série Cognizant Neuro®️, avec la plateforme intelligente de ServiceNow pour une transformation numérique de bout en bout.
Le partenariat se concentre sur trois domaines clés : efficacité opérationnelle renforcée, expérience améliorée et innovation accélérée. Il vise à relever des défis tels que l'augmentation des coûts, l'accumulation de la dette technologique, les processus manuels et les expériences client sous-optimales. La collaboration tirera parti de l'IA pour améliorer l'efficacité informatique, transformer les expériences isolées et accélérer l'innovation et le temps de mise sur le marché.
Cognizant (NASDAQ: CTSH) und ServiceNow (NYSE: NOW) haben eine strategische Partnerschaft zur Beschleunigung der KI-gesteuerten Automatisierungsadoption in verschiedenen Branchen angekündigt. Diese erweiterte Allianz zielt darauf ab, ein kombiniertes Geschäft von 1 Milliarde US-Dollar aufzubauen. Die neu gegründete Cognizant ServiceNow Business Group wird die Branchenerfahrung von Cognizant und die KI-Lösungen, einschließlich der Cognizant Neuro®️ Suite, mit der intelligenten Plattform von ServiceNow für eine umfassende digitale Transformation integrieren.
Die Partnerschaft konzentriert sich auf drei Schlüsselbereiche: verbesserte operative Effizienz, verbesserte Erfahrung und beschleunigte Innovation. Sie zielt darauf ab, Herausforderungen wie steigende Kosten, wachsende technische Schulden, manuelle Prozesse und suboptimale Kundenerfahrungen anzugehen. Die Zusammenarbeit wird KI nutzen, um die IT-Effizienz zu verbessern, isolierte Erfahrungen zu transformieren und Innovation sowie Markteinführungszeiten zu beschleunigen.
- Strategic partnership expected to accelerate path toward building a $1 billion combined business
- Integration of Cognizant's industry expertise and AI solutions with ServiceNow's intelligent platform
- Formation of Cognizant's ServiceNow Business Group to bring AI-powered, integrated offerings to market
- Expansion of decade-long relationship between Cognizant and ServiceNow
- None.
- Cognizant's industry expertise and solutions, including the AI-led Cognizant Neuro®️ suite of platforms, integrated with ServiceNow's intelligent platform for end-to-end digital transformation, are expected to accelerate the path toward building a combined
$1 billion - Cognizant is ServiceNow's lead launch partner for end-to-end observability solutions for cloud applications across industries
- Cognizant's newly formed internal ServiceNow Business Group will bring to market AI-powered, integrated offerings designed to deliver next-generation, cost-optimized solutions for clients
Cognizant's ServiceNow Business Group will help joint clients challenged by rising costs, growing tech debt, manual processes and sub-optimal customer experiences deploy AI to help drive improvements in three key areas:
- Enriched operational effectiveness – reimagined managed services to improve the effectiveness of IT and promote business stability.
- Enhanced experience – powered by the Cognizant Neuro®️ suite of AI-led platforms to transform siloed customer, employee and business experiences to a unified, total experience.
- Expedited innovation – leveraging the power of Cognizant domain IP and ServiceNow industry solutions to allow faster innovation and time to market.
"Across sectors, firms strive to improve their competitiveness, optimize operations, and deliver better overall experiences, but face challenges around platform silos and intensive, manual workflows," said Ravi Kumar S, Cognizant CEO. "Cognizant and ServiceNow are well-positioned to address these challenges through the combination of our deep industry expertise, enterprise AI solutions and ServiceNow's powerful platform, delivering innovative, cost-effective solutions that enhance the value of our clients' products and services to their end customers."
"Every CEO is in an innovation race right now. The winners will embrace AI-led transformation to reinvent how they do business," said ServiceNow Chairman and CEO Bill McDermott. "By combining the power of Cognizant's solutions and services with the intelligent platform for end-to-end digital transformation, we will accelerate automation to solve our customers' toughest challenges. This means organizations in every industry from healthcare and life sciences to financial services, can keep pace in this ever-changing environment."
Cognizant's multi-disciplinary ServiceNow Business Group significantly expands the decade-long relationship between the companies and will bring to market integrated offerings designed to solve complex problems, automate operations and enhance employee and end-customer experiences through the use of AI.
By integrating the power of the Now Platform®️ and ServiceNow's industry product solutions with Cognizant's domain expertise and IP, clients will be empowered to move beyond siloed decision-making and leverage data across the enterprise to drive enhanced business differentiation, including:
- Elevating customer and employee experiences across the enterprise through generative AI and hyperautomation of ERP systems.
- Delivering next-generation service operations through cloud observability, AIOps and strategic portfolio management.
- Optimizing workflows such as onboarding, credentialing, and contract and audit management, to streamline inter-enterprise processes and real-time data exchange.
- Simplifying contact center management to drive personalized engagement and improve retention.
- Improving asset management for proactive maintenance and procurement.
- Enabling effective pathways to net zero emissions through ServiceNow's ESG solution that helps companies activate ESG strategies programs and initiatives, and Cognizant's deep IoT expertise and knowledge of ESG processes.
To learn more about the Cognizant ServiceNow partnership, visit this page.
Use of Forward–Looking Statements
This press release contains "forward–looking statements" about the expectations, beliefs, plans, and intentions relating to the strategic partnership between Cognizant and ServiceNow to accelerate adoption of AI-driven automation across industries and expand market growth and/or opportunity. Such statements include statements regarding future product capabilities and offerings and expected benefits to the combined business. Forward–looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward–looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, each of Cognizant's and ServiceNow's results could differ materially from the results expressed or implied by the forward–looking statements made. Neither Cognizant nor ServiceNow undertakes any obligation, and neither of them intends, to update the forward–looking statements. Factors that may cause actual results to differ materially from those in any forward–looking statements include: (i) delays and unexpected difficulties and expenses in executing the partnership, delivering the product capabilities and offerings, or in achieving market growth and/or opportunity (ii) changes in the regulatory landscape related to AI, and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect Cognizant's and ServiceNow's financial and other results is included in the filings each of Cognizant and ServiceNow, respectively, makes with the Securities and Exchange Commission from time to time.
About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud–based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow™. For more information, visit www.servicenow.com.
© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in
Media Contacts
Benjamin Gorelick
Cognizant
+1 845.232.8651
Benjamin.gorelick@cognizant.com
Lindsay Capurro
ServiceNow
+1 503. 551.2655
Press@servicenow.com
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SOURCE Cognizant Technology Solutions
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