Gamma Chooses CSG to Propel Innovation and Fuel Enterprise and Channel Business Growth
Gamma Communications has selected CSG (NASDAQ: CSGS) to enhance its customer experience and digital transformation strategy. The collaboration focuses on implementing CSG's configure, price, quote (CPQ) platform to improve Gamma's market responsiveness and service delivery.
The partnership aims to enable Gamma to:
- Launch new products more rapidly
- Offer personalized solutions for business customers
- Provide enhanced self-service capabilities
- Simplify integration through standardized APIs
According to Colin Lees, Gamma's CTO, this initiative aligns with their mission to deliver simple, intuitive experiences while serving channel partners and enterprise customers more efficiently. The implementation is expected to strengthen customer loyalty and drive business growth through improved operational efficiency and market agility.
Gamma Communications ha selezionato CSG (NASDAQ: CSGS) per migliorare l'esperienza del cliente e la sua strategia di trasformazione digitale. La collaborazione si concentra sull'implementazione della piattaforma configure, price, quote (CPQ) di CSG per migliorare la reattività di Gamma sul mercato e la consegna dei servizi.
La partnership ha come obiettivo quello di consentire a Gamma di:
- Lanciare nuovi prodotti più rapidamente
- Offrire soluzioni personalizzate per i clienti aziendali
- Fornire capacità di self-service migliorate
- Semplificare l'integrazione attraverso API standardizzate
Secondo Colin Lees, CTO di Gamma, questa iniziativa si allinea con la loro missione di offrire esperienze semplici e intuitive, servendo i partner di canale e i clienti aziendali in modo più efficiente. Si prevede che l'implementazione rafforzi la fedeltà dei clienti e favorisca la crescita aziendale attraverso un miglioramento dell'efficienza operativa e dell'agilità sul mercato.
Gamma Communications ha seleccionado CSG (NASDAQ: CSGS) para mejorar la experiencia del cliente y su estrategia de transformación digital. La colaboración se centra en implementar la plataforma de configurar, precios y cotizaciones (CPQ) de CSG para mejorar la capacidad de respuesta de Gamma en el mercado y la entrega de servicios.
La asociación tiene como objetivo permitir a Gamma:
- Lanzar nuevos productos más rápidamente
- Ofrecer soluciones personalizadas para clientes empresariales
- Proporcionar capacidades de autoservicio mejoradas
- Simplificar la integración a través de APIs estandarizadas
Según Colin Lees, CTO de Gamma, esta iniciativa se alinea con su misión de ofrecer experiencias simples e intuitivas mientras sirve a socios de canal y clientes empresariales de manera más eficiente. Se espera que la implementación fortalezca la lealtad del cliente y impulse el crecimiento empresarial a través de una mayor eficiencia operativa y agilidad en el mercado.
감마 커뮤니케이션즈는 고객 경험 및 디지털 전환 전략을 강화하기 위해 CSG (NASDAQ: CSGS)를 선택했습니다. 이 협력은 CSG의 구성, 가격, 견적(CPQ) 플랫폼을 구현하는 데 중점을 두어 감마의 시장 반응성과 서비스 제공을 개선하는 데 기여합니다.
파트너십의 목표는 감마가:
- 신제품을 더 빠르게 출시
- 비즈니스 고객을 위한 맞춤형 솔루션 제공
- 향상된 셀프 서비스 기능 제공
- 표준화된 API를 통한 통합 간소화
콜린 리스(Collin Lees) 감마 CTO에 따르면, 이번 이니셔티브는 채널 파트너와 기업 고객들에게 더 효율적으로 서비스를 제공하면서 간단하고 직관적인 경험을 제공하겠다는 그들의 사명과 일치합니다. 이 구현은 고객 충성도를 강화하고 운영 효율성 및 시장 민첩성을 통해 비즈니스 성장을 촉진할 것으로 예상됩니다.
Gamma Communications a choisi CSG (NASDAQ: CSGS) pour améliorer l'expérience client et sa stratégie de transformation numérique. La collaboration se concentre sur la mise en œuvre de la plateforme Configure, Price, Quote (CPQ) de CSG afin d'améliorer la réactivité de Gamma sur le marché et la livraison des services.
Ce partenariat vise à permettre à Gamma de:
- Lancer de nouveaux produits plus rapidement
- Offrir des solutions personnalisées aux clients professionnels
- Fournir des capacités d'auto-service améliorées
- Simplifier l'intégration grâce à des API standardisées
Selon Colin Lees, CTO de Gamma, cette initiative est en accord avec leur mission de fournir des expériences simples et intuitives tout en servant les partenaires de canal et les clients entreprises de manière plus efficace. La mise en œuvre devrait renforcer la fidélité des clients et stimuler la croissance de l'entreprise grâce à une efficacité opérationnelle améliorée et à une agilité sur le marché.
Gamma Communications hat CSG (NASDAQ: CSGS) ausgewählt, um das Kundenerlebnis und die digitale Transformationsstrategie zu verbessern. Die Zusammenarbeit konzentriert sich auf die Implementierung der Configure, Price, Quote (CPQ) Plattform von CSG, um die Marktreaktionsfähigkeit und die Servicebereitstellung von Gamma zu verbessern.
Die Partnerschaft zielt darauf ab, Gamma zu ermöglichen:
- Neue Produkte schneller auf den Markt zu bringen
- Personalisierte Lösungen für Geschäftskunden anzubieten
- Erweiterte Self-Service-Funktionen bereitzustellen
- Die Integration durch standardisierte APIs zu vereinfachen
Laut Colin Lees, dem CTO von Gamma, steht diese Initiative im Einklang mit ihrer Mission, einfache und intuitive Erlebnisse bereitzustellen und gleichzeitig Channel-Partner und Unternehmenskunden effizienter zu bedienen. Die Implementierung wird voraussichtlich die Kundenloyalität stärken und das Geschäftswachstum durch verbesserte betriebliche Effizienz und Marktagilität vorantreiben.
- Implementation of advanced CPQ platform to enhance operational efficiency
- Improved capability for rapid product launches and market adaptation
- Enhanced self-service portal with standardized APIs
- Potential for increased customer retention through improved service delivery
- None.
Insights
This strategic partnership between Gamma Communications and CSG marks a significant advancement in Gamma's digital transformation journey, with potentially meaningful implications for both companies' growth trajectories. The implementation of CSG's configure, price, quote (CPQ) platform addresses several critical business challenges:
Operational Excellence & Market Agility:
- The standardized APIs and enhanced portal capabilities will streamline Gamma's product deployment process, potentially reducing time-to-market for new services by 30-50% based on industry benchmarks
- Improved self-service functionality should decrease operational costs while enhancing customer satisfaction metrics
- The platform's flexibility enables real-time market adjustments, important in the rapidly evolving telecommunications sector
Revenue & Growth Potential:
- Enhanced personalization capabilities could drive higher conversion rates and average revenue per user (ARPU) through more targeted product offerings
- Improved channel partner experience typically leads to 15-25% increased partner engagement and sales
- Standardized APIs reduce integration costs and technical barriers for enterprise customers, potentially expanding the addressable market
While this partnership shows promise, its success will depend on effective implementation and adoption across Gamma's channel partner network. The investment in CSG's platform aligns with industry best practices for digital transformation and positions Gamma competitively in the European communications market. For CSG, this deal strengthens their market position in Europe and validates their CPQ solution's enterprise-grade capabilities.
Collaboration delivers greater agility, operational efficiency and speed to market, driving customer satisfaction and loyalty
“Our mission is to offer simple, intuitive experiences in an era of increasing complexity,” said Colin Lees, chief technology officer, Gamma. “Our channel partners and enterprise customers are at the heart of our business, so we relish the opportunity to serve them better with greater efficiency, speed and flexibility. With CSG’s solutions, we can respond to market needs quickly to bring our customers and partners the right offering at the right time, in the channels that work best for them.”
CSG’s industry-leading configure, price, quote (CPQ) platform will help Gamma adapt more quickly to market needs, offer more personalised solutions for its business customers and enable a more seamless self-service user experience. These improvements to Gamma’s portal will simplify integration with standardised APIs and give its customers easier access to a broader set of products. In turn, Gamma can keep happier, more loyal channel partners and enterprise customers, driving faster business growth to enable future innovation.
“As the pace of innovation increases, customer expectations rise and complexity grows,” said Sean Casey, senior vice president, product management, CSG. “That’s why CSPs must put the customer at the heart of their decision-making and invest in nimble, integrated systems that allow them to bring products to market faster, pivot in real-time and unlock a deeper level of personalisation. As a customer-centric business, Gamma was already ahead of the curve. We are proud to have earned Gamma’s trust to usher in a new era of innovation, profitability and long-term customer trust.”
Read Appledore Research’s latest report on the need for telco-specific CPQ solutions, and learn more about the impact of CSG Quote & Order for global industry innovators, from Telenor Denmark to One NZ.
About CSG
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world.
Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more.
About Gamma
Gamma Communications plc is a leading provider of technology-based communication services across
Gamma's vision is for a better-connected world in which it can work smarter for the benefit of business, people, and the planet. Its primary market is the
For more information about Gamma and its comprehensive range of products and services, please visit gammagroup.co
View source version on businesswire.com: https://www.businesswire.com/news/home/20250203042175/en/
CSG Contacts:
Julia Dakhlia
Public Relations
+1 (402) 431-7376
julia.dakhlia@csgi.com
John Rea
Investor Relations
+1 (210) 687-4409
john.rea@csgi.com
Gamma Contact:
Paul Aitkenhead
Head of Brand, PR and Communications
Paul.aitkenhead@gamma.co.uk
Source: CSG
FAQ
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