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Cisco Systems, Inc., commonly known as Cisco (NASDAQ: CSCO), is a leading American multinational digital communications technology conglomerate headquartered in San Jose, California. Cisco is the world's largest provider of networking equipment and one of the top software companies globally.
The company's core business revolves around selling networking hardware and software, including leading market shares in these sectors. Cisco is also a prominent player in cybersecurity with products like firewalls, and offers collaboration tools such as the Webex suite. Additionally, Cisco provides observability tools to enhance network visibility and performance.
Recent achievements underscore Cisco's commitment to innovation and sustainability. For instance, the Cisco Foundation is actively working on environmental protection projects in the Amazon Basin, highlighting the company's dedication to Corporate Social Responsibility (CSR). Cisco is also at the forefront of AI and data security, unveiling groundbreaking solutions like Cisco Hypershield to protect modern workloads across various platforms.
Cisco is investing heavily in emerging technologies. The company recently launched a $1B AI investment fund to support the startup ecosystem and advance AI solutions, reflecting Cisco's strategic focus on innovation and customer needs in the AI era.
Financially, Cisco continues to perform robustly with substantial investments in R&D, strategic acquisitions, and partnerships. In Q3 FY 2024, Cisco reported revenue of $12.7 billion, demonstrating resilience and adaptability in a dynamic market environment. The acquisition of Splunk, a leading data platform, further strengthens Cisco’s product portfolio and market position.
With a workforce of 80,000 employees across 90 countries, Cisco's global reach is vast. The company outsources its manufacturing but maintains a substantial sales and marketing team to drive global sales. Key partnerships with tech giants like NVIDIA further bolster Cisco's capabilities in AI and cybersecurity.
Overall, Cisco Systems, Inc. is a powerhouse in digital communications, continuously innovating to meet the evolving needs of its customers while maintaining a strong commitment to sustainability and corporate responsibility.
Cisco is contributing to modernizing energy infrastructure through digital innovations, addressing critical challenges faced by utilities including cybersecurity threats, aging infrastructure, and renewable energy integration. The company provides end-to-end solutions for utilities like CPFL Energia in Brazil and ScottishPower Renewables, offering products such as CyberVision, Extended Detection and Response (XDR), and Ultra-Reliable Wireless Backhaul. These solutions help utilities manage distributed renewable energy sources, optimize energy generation, and secure their networks against cyber threats while dealing with climate-driven disruptions.
Cisco Foundation highlights four partners working to support the transition to regenerative agriculture practices. The foundation committed $100 million over 10 years to fund climate solutions through nonprofit grants and impact investing. Partners include One Acre Fund, using remote sensing technology to support African farmers; Mad Agriculture, providing financial support to U.S. farmers; myAgro, developing mobile tools for West African farmers; and Miraterra, creating soil measurement technology. These initiatives aim to improve soil health, increase crop yields, enhance climate resilience, and support carbon sequestration while helping farmers overcome financial and administrative challenges in adopting regenerative practices.
Cisco has unveiled new AI-powered solutions to enhance workplace collaboration and employee experience. Key innovations include Cisco Spatial Meetings for 3D meeting experiences with Apple Vision Pro integration, Ceiling Microphone Pro with AI-powered adaptive audio, and enhanced Cisco AI Assistant capabilities. The company is introducing Workspace Designer for automated workspace design, Smart Diagnostics for IT management, and improved productivity tools including automated workflows, Vidcast enhancements, and AI-generated Slido polls. These solutions aim to create seamless collaboration experiences and streamline IT management for hybrid workspaces.
Cisco has unveiled new AI-powered innovations for its Webex Contact Center, including the Webex AI Agent, AI Agent Studio, and Cisco AI Assistant features. The Webex AI Agent serves as a self-service concierge that handles customer inquiries using conversational intelligence to eliminate wait times. The AI Agent Studio allows quick deployment of voice or digital AI agents, while the Cisco AI Assistant provides automated guidance for agents. These solutions will be generally available in Q1 2025, with features including context summaries, suggested responses, and dropped call summaries. According to Cisco's study, these improvements could result in a 39% improvement in customer satisfaction scores.
Cisco's Global AI Partners Study reveals significant revenue shifts towards AI technologies in the coming years. Over 25% of partners anticipate 76-100% of their revenue will stem from AI-related technologies in the next 4-5 years. The study highlights infrastructure (54%), cybersecurity (48%), and customer experience (30%) as the top drivers of AI technology demand.
Partners show confidence in their AI deployment capabilities but recognize challenges like inexperience with new technologies (62%) and lack of knowledge of systems and processes (56%). To address these, nearly 80% are investing in upskilling employees through internal and external training.
The study, surveying over 1,500 IT partners across 29 markets, aligns with Cisco's AI Readiness Index, emphasizing the important role partners play in helping customers achieve AI readiness. It underscores the need for strengthening practical deployment capabilities to leverage the opportunities in the AI era.
During Climate Week NYC 2024, Cisco Systems highlighted its innovation and leadership in addressing climate change. The company's efforts include:
1. Developing energy-efficient networking solutions and circular-designed products
2. Setting 2040 net-zero goals
3. Supporting customers on their sustainability journeys
4. The Cisco Foundation's 10-year $100 million climate commitment
Cisco is focusing on:
- Improving energy efficiency in products like the Silicon One chip
- Incorporating Circular Design Principles into new products and packaging
- Applying AI and IoT to enhance sustainability in smart grids, buildings, and data centers
- Supporting utilities in transitioning to renewable energy sources
- Developing smart building solutions to reduce energy consumption
The company emphasizes collaboration between government, industry, and academia to drive climate action through programs like Country Digital Acceleration and Networking Academy.
Cisco (NASDAQ: CSCO) announced its annual AI Collaboration and Customer Experience event, WebexOne, scheduled for October 21-24, 2024. The event will feature speakers from top global brands, including Trevor Noah, Emmy award-winning comedian, and Fareed Zakaria, host of CNN's Fareed Zakaria GPS. More than 50 Webex customers and partners will discuss how they're partnering with Cisco to revolutionize customer experiences and collaboration with AI.
The event will explore topics such as generative AI, customer experience, and conferencing and office tech. Attendees can participate in 100+ hours of learning from 65 classes and labs, and experience 50+ breakout sessions. Cisco leaders, including Jeetu Patel, EVP and Chief Product Officer, will showcase the latest technology revolutionizing the future of work and customer experience.
Cisco and BT have partnered to upskill Ukrainian refugees in Ireland through the Cisco Networking Academy. This initiative, supported by TU Dublin, offers free online courses in English and Ukrainian on topics like Cybersecurity, Networking, and Programming. Since its launch in October 2023, the Academy has reached over 200 learners, with a focus on helping Ukrainian women secure employment. Shay Walsh, Managing Director of BT Ireland, and Niamh Madigan, Partner Leader at Cisco Ireland, emphasize the program's impact on fostering innovation and inclusivity. The partnership aims to extend the reach of STEM education and digital skills training in underserved communities.
Cisco Systems Inc. has marked three years of progress towards its net zero greenhouse gas (GHG) emissions goal, set to be achieved across its value chain by 2040. The company's strategy, 'The Plan for Possible', focuses on accelerating the transition to clean energy. Key achievements include:
1. Increasing energy efficiency in buildings and transitioning to electric vehicles.
2. Joining the RE100 initiative for 100% renewable electricity sourcing.
3. Setting a goal for 80% of suppliers to have public GHG reduction targets by FY2025, with 92% already compliant as of FY23.
Cisco is exploring future opportunities in AI for sustainability, climate technology investments, and clean energy adoption. The company emphasizes the importance of collective effort from individuals, businesses, and governments in achieving net zero goals.
Eunjung Son, a Cisco partner account manager, shares her inspiring journey with the company and her nonprofit, Gift Factory Project. Son's story begins with her father's terminal cancer diagnosis in 2001, which coincided with her first job at Cisco. Inspired by her father's passing, she founded Gift Factory Project in 2012 to provide memorable experiences for terminal cancer patients and their families.
After rejoining Cisco in 2024, Son organized a virtual world tour using Webex for young adults with muscular dystrophy. The event, supported by Cisco employees across Asia Pacific, allowed participants to explore four countries virtually. This initiative showcased how Cisco's technology connects people and creates positive impact, aligning with the company's core philosophy of people-centered leadership and technological innovation.
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