Cisco and Mistral AI Partner to Deliver on Cisco's Mission to Transform the Customer Experience with AI
Cisco (NASDAQ: CSCO) has announced its first jointly developed AI Agent with Mistral AI, focusing on enhancing customer experience. The AI Renewals Agent streamlines the renewal proposal creation process by analyzing data from over 50 sources, providing real-time sentiment analysis, and delivering personalized recommendations.
The solution operates on-premises to ensure data security and privacy, with an estimated 20% reduction in time spent building renewal proposals and preparing for customer engagements. This efficiency is expected to improve as the AI agent learns from usage and more workflows are automated.
This partnership represents a significant step in Cisco's vision to deliver personalized, proactive, and predictive customer experiences through AI implementation. The AI Renewals Agent combines Cisco's extensive data set and customer trust with Mistral AI's technology to enhance customer and employee engagement.
Cisco (NASDAQ: CSCO) ha annunciato il suo primo agente AI sviluppato congiuntamente con Mistral AI, con l'obiettivo di migliorare l'esperienza del cliente. L'AI Renewals Agent semplifica il processo di creazione delle proposte di rinnovo analizzando i dati provenienti da oltre 50 fonti, fornendo analisi di sentiment in tempo reale e offrendo raccomandazioni personalizzate.
La soluzione opera on-premises per garantire la sicurezza e la privacy dei dati, con una stima di riduzione del 20% nel tempo dedicato alla creazione delle proposte di rinnovo e alla preparazione per il coinvolgimento con i clienti. Questa efficienza è destinata a migliorare man mano che l'agente AI impara dall'uso e più flussi di lavoro vengono automatizzati.
Questa partnership rappresenta un passo significativo nella visione di Cisco di offrire esperienze clienti personalizzate, proattive e predittive attraverso l'implementazione dell'AI. L'AI Renewals Agent combina l'ampio insieme di dati di Cisco e la fiducia dei clienti con la tecnologia di Mistral AI per migliorare il coinvolgimento dei clienti e dei dipendenti.
Cisco (NASDAQ: CSCO) ha anunciado su primer agente de IA desarrollado conjuntamente con Mistral AI, centrado en mejorar la experiencia del cliente. El Agente de Renovaciones de IA simplifica el proceso de creación de propuestas de renovación al analizar datos de más de 50 fuentes, proporcionando análisis de sentimiento en tiempo real y ofreciendo recomendaciones personalizadas.
La solución opera localmente para garantizar la seguridad y privacidad de los datos, con una estimación de reducción del 20% en el tiempo dedicado a construir propuestas de renovación y preparar interacciones con clientes. Esta eficiencia se espera que mejore a medida que el agente de IA aprende del uso y se automatizan más flujos de trabajo.
Esta asociación representa un paso significativo en la visión de Cisco de ofrecer experiencias de cliente personalizadas, proactivas y predictivas a través de la implementación de IA. El Agente de Renovaciones de IA combina el extenso conjunto de datos de Cisco y la confianza del cliente con la tecnología de Mistral AI para mejorar el compromiso de clientes y empleados.
시스코 (NASDAQ: CSCO)는 미스트랄 AI와 공동 개발한 첫 번째 AI 에이전트를 발표하며 고객 경험을 향상시키는 데 중점을 두고 있습니다. AI 갱신 에이전트는 50개 이상의 출처에서 데이터를 분석하여 갱신 제안서 작성 프로세스를 간소화하고, 실시간 감정 분석을 제공하며, 맞춤형 추천을 제공합니다.
이 솔루션은 데이터 보안과 개인 정보 보호를 보장하기 위해 온프레미스에서 운영되며, 갱신 제안서 작성과 고객 참여 준비에 소요되는 시간이 20% 단축될 것으로 추정됩니다. 이 효율성은 AI 에이전트가 사용에서 학습하고 더 많은 작업 흐름이 자동화됨에 따라 개선될 것으로 예상됩니다.
이 파트너십은 AI 구현을 통해 개인화되고, 능동적이며, 예측 가능한 고객 경험을 제공하려는 시스코의 비전에서 중요한 진전을 나타냅니다. AI 갱신 에이전트는 시스코의 방대한 데이터 세트와 고객 신뢰를 미스트랄 AI의 기술과 결합하여 고객 및 직원 참여를 향상시킵니다.
Cisco (NASDAQ: CSCO) a annoncé son premier agent IA développé conjointement avec Mistral AI, axé sur l'amélioration de l'expérience client. L'Agent de Renouvellement IA rationalise le processus de création de propositions de renouvellement en analysant des données provenant de plus de 50 sources, en fournissant une analyse des sentiments en temps réel et en offrant des recommandations personnalisées.
La solution fonctionne sur site pour garantir la sécurité et la confidentialité des données, avec une estimation d'une réduction de 20% du temps passé à élaborer des propositions de renouvellement et à préparer des interactions avec les clients. Cette efficacité devrait s'améliorer à mesure que l'agent IA apprend de son utilisation et que plus de flux de travail sont automatisés.
Ce partenariat représente un pas significatif dans la vision de Cisco d'offrir des expériences client personnalisées, proactives et prédictives grâce à la mise en œuvre de l'IA. L'Agent de Renouvellement IA combine l'ensemble de données étendu de Cisco et la confiance des clients avec la technologie de Mistral AI pour améliorer l'engagement des clients et des employés.
Cisco (NASDAQ: CSCO) hat seinen ersten gemeinsam mit Mistral AI entwickelten KI-Agenten angekündigt, der sich auf die Verbesserung der Kundenerfahrung konzentriert. Der KI-Erneuerungsagent vereinfacht den Prozess der Erstellung von Erneuerungsangeboten, indem er Daten aus über 50 Quellen analysiert, eine Echtzeitanalyse der Stimmung bereitstellt und personalisierte Empfehlungen liefert.
Die Lösung wird lokal betrieben, um die Datensicherheit und -privatsphäre zu gewährleisten, und es wird eine Reduzierung von 20% der Zeit geschätzt, die für die Erstellung von Erneuerungsangeboten und die Vorbereitung auf Kundeninteraktionen aufgewendet wird. Diese Effizienz wird voraussichtlich zunehmen, da der KI-Agent aus der Nutzung lernt und mehr Arbeitsabläufe automatisiert werden.
Diese Partnerschaft stellt einen bedeutenden Schritt in der Vision von Cisco dar, personalisierte, proaktive und vorausschauende Kundenerfahrungen durch die Implementierung von KI zu bieten. Der KI-Erneuerungsagent kombiniert die umfangreichen Datensätze von Cisco und das Kundenvertrauen mit der Technologie von Mistral AI, um das Engagement von Kunden und Mitarbeitern zu verbessern.
- 20% reduction in time for renewal proposal creation and customer engagement preparation
- Integration of data from 50+ sources for enhanced decision-making
- On-premises deployment ensuring data security and cost optimization
- Potential for increased efficiency as AI system learns and evolves
- None.
Insights
The strategic partnership between Cisco and Mistral AI marks a pivotal advancement in enterprise AI implementation, particularly noteworthy given Mistral's rising prominence in the AI landscape. The choice of an on-premises deployment model for the AI Renewals Agent is especially significant, addressing critical enterprise concerns about data sovereignty and security while potentially offering Cisco a competitive edge in the enterprise AI market.
The AI Renewals Agent's integration of over 50 data sources demonstrates sophisticated data orchestration capabilities. While the initial
The strategic implications are substantial:
- By developing custom AI models rather than relying on general-purpose solutions, Cisco is building proprietary AI capabilities that could create significant competitive moats
- The on-premises deployment strategy allows for better performance tuning and cost optimization, addressing key enterprise concerns about AI implementation costs
- The focus on renewals automation targets a critical revenue stream, as renewal rates directly impact recurring revenue and customer lifetime value
This partnership signals Cisco's evolution from a traditional networking company to an AI-enabled enterprise solutions provider, potentially expanding its total addressable market and strengthening its competitive position against both traditional competitors and new AI-first enterprises.
First Jointly Developed AI Agent Helps Customers Maximize Cisco Investments and Boosts Productivity
News Summary:
- Powerful Partnership: The first of several AI agents being developed by Cisco with Mistral AI as a strategic technology partner, to help drive Cisco's Customer Experience (CX) move towards an Agentic-AI-Led future.
- AI-Powered Efficiency: The AI Renewals Agent streamlines and enhances the creation process for Cisco's Renewals team by analyzing data from 50 sources to build custom proposals tied to customer outcomes.
- Strategic On-Premises Deployment: Custom AI model ensures data security, privacy, and compliance, while also enabling performance tuning and cost optimization.
By automating tasks and optimizing workflows, the AI Renewals Agent enables strategic focus and customer engagement, enhancing satisfaction and retention, and driving growth. Built using a custom AI model, the solution operates on-premises, ensuring data security, privacy, and compliance as well as empowering performance tuning and cost optimizations. It is estimated that the AI Renewal Agent could reduce the time spent building a renewal proposal and preparing for a customer engagement by as much as
The new agent is the latest AI innovation for Cisco's Customer Experience (CX) organization and continues to demonstrate how Cisco is delivering against its vision of using AI to make every customer experience personalized, proactive and predictive, and delivering unique outcomes that exceed customers' expectations.
"Mistral AI is a critical partner for Cisco Customer Experience (CX) as we build towards an Agentic-AI-Led future," said Liz Centoni, Executive Vice President and Chief Customer Experience Officer, Cisco. "In addition to cutting-edge AI technology, Mistral AI shares our mission to put the customer at the center of everything we do. The AI Renewals Agent is an important milestone and the first of many innovative solutions that we're going to build together. The impact on our teams is also significant as we continue to look at opportunities to simplify and reduce friction in their jobs. By combining our large data set, customer trust and Mistral's industry-leading technology, we are on our way towards shaping the future of customer and employee engagement."
"This announcement marks another significant milestone in our strategic partnership with Cisco," said Arthur Mensch, CEO, Mistral AI. "It demonstrates how GenAI can enhance access to rich and complex information sources, deliver critical value to Cisco's customers and ecosystem, and save considerable time for all stakeholders involved. This achievement has been made possible thanks to the exceptional talent of Cisco's engineering teams."
Additional Resources
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all. Discover more on The Newsroom and follow us on X at @Cisco.
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SOURCE Cisco Systems, Inc.
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