New Digital Skills Index from Salesforce Reveals 76% of Global Workers Say They Are Unequipped for the Future of Work

Rhea-AI Summary

On January 27, 2022, Salesforce released its Global Digital Skills Index, highlighting a significant digital skills gap among workers globally. Surveying over 23,000 employees across 19 countries, the report showed that 73% feel unprepared for current digital demands, while 76% lack confidence for future requirements. Despite 82% expressing intent to learn new skills, only 28% are actively pursuing training. The Index scored a mere 33 out of 100 in digital readiness, underscoring an urgent need for investment in skills development.

Positive

• Salesforce is committed to investing in workforce development through programs like Trailhead and Pathfinder Training Program.
• The report highlights a significant opportunity for Salesforce to address the skills gap as companies transition to digital-first models.

Negative

• Only 28% of survey respondents are currently engaged in digital skills training, indicating a lack of immediate action.
• An overall readiness score of 33 out of 100 suggests that global digital preparedness is critically low.

SAN FRANCISCO, Jan. 27, 2022 /PRNewswire/ -- Salesforce, the global leader in CRM, today published its new Global Digital Skills Index, revealing a growing global digital skills crisis and an urgent need for action. The Salesforce Index is based on over 23,000 workers in 19 countries reporting their readiness to acquire key digital skills.

Nearly three-quarters of respondents (73%) don't feel equipped to learn the digital skills needed by businesses now and even more (76%) don't feel equipped for the future. Despite 82% of survey respondents planning to learn new skills in the next five years, only 28% are actively involved in digital skills learning and training programs now.

The global digital skills gap
This gap is a concern – but it also presents an opportunity. With companies around the world rapidly transitioning to digital-first models, the demand for employees with digital skills has soared.

The Salesforce Index's overall global score for digital readiness, assessed in terms of preparedness, skill level, access, and active participation in digital upskilling, is currently only 33 out of 100. The countries represented in the survey ranged from scores of 63 to 15, highlighting that while certain countries feel more digitally ready than others, there is an urgent need for global investment to close the digital skills gap and build a more inclusive workforce.

Everyday digital skills don't translate to the workplace
Everyday skills such as social media and web navigation don't necessarily translate to the core workplace digital skills needed by business to drive recovery, resilience, and growth.

More than two thirds of all Gen Z respondents (64%) say they have advanced social media skills — supporting the stereotype of digital mastery among the younger generation — but less than a third (31%) believe they have the advanced digital workplace skills needed by businesses now.

Generational skills gap
However, the Salesforce Index also reveals that younger respondents have the greatest confidence and ambition to learn new skills — over one-third of Gen Z is actively learning and training for skills needed over the next five years compared to 12% of Baby Boomers.

The most important digital skills needed by businesses today
According to the Salesforce Index, skills in collaboration technology are viewed as the most important digital workplace skill for workers today and over the next five years. But despite respondents' prowess with everyday collaboration technology like social media, only 25% rate themselves advanced in those collaboration technology skills needed specifically for the workplace.

Business has a critical role to play
Now more than ever, businesses have a responsibility to act to address the growing global skills gap. Salesforce is committed to investing in the future workforce through its diverse set of workforce development programs, including:

• Trailblazer Community, a global network of 15 million people across the Salesforce ecosystem who help each other learn new skills and succeed with Salesforce.
• Trailhead, Salesforce's free online learning platform which has helped more than 3.9 million people skill up for the future of work.
• Pathfinder Training Program, a workforce development program that prepares individuals with the technical, business, and soft skills needed to pursue a career in the Salesforce ecosystem.
• Salesforce Military, which offers free online training classes and certification exams at no cost for active-duty military, veterans, and military spouses. Salesforce also connects participants with potential employers.
• Salesforce Talent Alliance, an initiative that connects Salesforce partner companies to job candidates trained on Salesforce through Trailhead and brings new talent into the fast-growing ecosystem.
• Trailblazer Connect, which helps people connect to mentorship and career opportunities through events and online resources.

Comments on the news

"There's a gap between the frontier of innovation and the skills necessary to use those innovations," said Peter Schwartz, SVP, Strategic Planning and Chief Futures Officer, Salesforce. "That in itself, is not new. But what is new, is the scope of that innovation, how widespread it is, how it has diffused in every aspect of life. It is hard to do almost anything these days without some form of digital interaction."

"At Salesforce, we've made it our mission to empower anyone to learn and harness the digital-first skills needed for the jobs of today and tomorrow," said Kris Lande, SVP, Marketing & Community, Salesforce. "We are building critical pathways to the new economy by enabling anyone to build a dynamic career, company, and community with Salesforce."

More information:

• Visit the Salesforce News & Insights Digital Skills Page
• View the 2022 Global Digital Skills Index Dashboard in Tableau
• Learn more about the Global Digital Skills Gap
• Visit Trailhead and the Trailblazer Community
• Tune into Salesforce's new Trailblazer Series on Salesforce+

About Salesforce

Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360° view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/new-digital-skills-index-from-salesforce-reveals-76-of-global-workers-say-they-are-unequipped-for-the-future-of-work-301469274.html

SOURCE Salesforce

FAQ

What does the Salesforce Global Digital Skills Index reveal?

The Index reveals a significant digital skills gap, with 73% of workers feeling unprepared for current digital demands and 76% for future needs.

On what date was the Salesforce Global Digital Skills Index published?

The Global Digital Skills Index was published on January 27, 2022.

What is Salesforce's commitment in response to the digital skills gap?

Salesforce is investing in workforce development through various programs aimed at equipping workers with essential digital skills.

What percentage of survey respondents are currently learning new digital skills?

Only 28% of survey respondents are actively involved in digital skills learning and training programs.

What is the overall score of the Salesforce Global Digital Skills Index?

The Index scored 33 out of 100 in terms of global digital readiness.