EVPassport Deploys Salesforce Service Cloud to Enhance Driver Support and Site Success
EVPassport, a global EV charging network, has expanded its relationship with Salesforce by deploying Salesforce Service Cloud to enhance customer experience. This move aims to strengthen EVPassport's position as a leading EV charging network for customer satisfaction, loyalty, and reliability.
The implementation of Service Cloud will enable EVPassport to deliver personalized, enhanced, and efficient service to its enterprise and commercial business customers, as well as electric vehicle drivers. By leveraging CRM, data, and AI, EVPassport will gain deeper insights into each driver's journey, allowing for a more seamless and personalized user experience.
Hooman Shahidi, co-founder and CEO of EVPassport, emphasized the importance of partnering with Salesforce to build the mobility experience of tomorrow and meet the evolving needs of customers, sites, and communities.
EVPassport, una rete globale di ricarica per veicoli elettrici, ha ampliato la sua collaborazione con Salesforce implementando Salesforce Service Cloud per migliorare l'esperienza del cliente. Questa mossa mira a rafforzare la posizione di EVPassport come rete leader nella ricarica per veicoli elettrici per quanto riguarda la soddisfazione, la fedeltà e l'affidabilità dei clienti.
L'implementazione di Service Cloud consentirà a EVPassport di offrire un servizio personalizzato, potenziato ed efficiente ai suoi clienti aziendali e commerciali, nonché agli automobilisti di veicoli elettrici. Sfruttando CRM, dati e IA, EVPassport otterrà approfondimenti più profondi sul viaggio di ciascun guidatore, permettendo un'esperienza utente più fluida e personalizzata.
Hooman Shahidi, co-fondatore e CEO di EVPassport, ha sottolineato l'importanza di collaborare con Salesforce per costruire l'esperienza di mobilità del futuro e soddisfare le esigenze in evoluzione di clienti, siti e comunità.
EVPassport, una red global de carga de vehículos eléctricos, ha ampliado su relación con Salesforce al implementar Salesforce Service Cloud para mejorar la experiencia del cliente. Este movimiento tiene como objetivo fortalecer la posición de EVPassport como una red líder de carga de vehículos eléctricos en términos de satisfacción, lealtad y confiabilidad del cliente.
La implementación de Service Cloud permitirá a EVPassport ofrecer un servicio personalizado, mejorado y eficiente a sus clientes empresariales y comerciales, así como a los conductores de vehículos eléctricos. Al aprovechar CRM, datos e IA, EVPassport obtendrá una comprensión más profunda del viaje de cada conductor, permitiendo una experiencia de usuario más fluida y personalizada.
Hooman Shahidi, cofundador y CEO de EVPassport, enfatizó la importancia de asociarse con Salesforce para construir la experiencia de movilidad del mañana y satisfacer las necesidades en evolución de clientes, sitios y comunidades.
EVPassport는 글로벌 전기차 충전망으로서 Salesforce와의 관계를 확장하여 고객 경험을 향상시키기 위해 Salesforce Service Cloud를 배포했습니다. 이 조치는 EVPassport의 전기차 충전망으로서의 입지를 강화하는 것을 목표로 합니다 고객 만족, 충성도 및 신뢰성 측면에서.
Service Cloud의 도입은 EVPassport가 개인화된, 향상된 및 효율적인 서비스를 제공할 수 있게 할 것입니다. 기업 및 상업 고객과 전기차 운전자를 대상으로 합니다. CRM, 데이터 및 AI를 활용함으로써 EVPassport는 각 운전자의 여정에 대한 더 깊은 통찰력을 얻어 보다 원활하고 개인화된 사용자 경험을 제공합니다.
EVPassport의 공동 설립자이자 CEO인 Hooman Shahidi는 Salesforce와 협력하는 것의 중요성을 강조하며, 내일의 이동성 경험을 구축하고 고객, 장소 및 지역사회의 변화하는 요구를 충족할 것이라고 말했습니다.
EVPassport, un réseau mondial de recharge pour véhicules électriques, a étendu sa relation avec Salesforce en déployant Salesforce Service Cloud pour améliorer l'expérience client. Cette initiative vise à renforcer la position d'EVPassport en tant que réseau de recharge pour véhicules électriques de premier plan en matière de satisfaction, de fidélité et de fiabilité des clients.
L'implémentation de Service Cloud permettra à EVPassport d'offrir un service personnalisé, amélioré et efficace à ses clients commerciaux et d'entreprise, ainsi qu'aux conducteurs de véhicules électriques. En s'appuyant sur le CRM, les données et l'IA, EVPassport obtiendra de meilleures connaissances sur le parcours de chaque conducteur, permettant ainsi une expérience utilisateur plus fluide et personnalisée.
Hooman Shahidi, co-fondateur et PDG d'EVPassport, a souligné l'importance de s'associer à Salesforce pour construire l'expérience de mobilité de demain et répondre aux besoins en constante évolution des clients, des sites et des communautés.
EVPassport, ein globales Netzwerk für das Laden von Elektrofahrzeugen, hat seine Beziehung zu Salesforce erweitert, indem es Salesforce Service Cloud zur Verbesserung des Kundenerlebnisses eingeführt hat. Dieser Schritt zielt darauf ab, die Position von EVPassport als führendes Netzwerk für das Laden von Elektrofahrzeugen zu stärken in Bezug auf Kundenzufriedenheit, Loyalität und Zuverlässigkeit.
Die Implementierung von Service Cloud wird es EVPassport ermöglichen, ein personalisiertes, verbessertes und effizientes Service für seine Unternehmens- und Geschäftskunden sowie für Elektrofahrzeugfahrer anzubieten. Durch die Nutzung von CRM, Daten und KI wird EVPassport tiefere Einblicke in die Reise jedes Fahrers gewinnen und so ein nahtloseres und personalisierteres Benutzererlebnis bieten.
Hooman Shahidi, Mitgründer und CEO von EVPassport, betonte die Bedeutung der Partnerschaft mit Salesforce, um das Mobilitätserlebnis von morgen aufzubauen und den sich wandelnden Bedürfnissen von Kunden, Standorten und Gemeinschaften gerecht zu werden.
- Expanded relationship with Salesforce, a leading CRM provider
- Implementation of Service Cloud to enhance customer experience
- Potential for improved customer satisfaction, loyalty, and reliability
- Enhanced ability to deliver personalized and efficient service
- Deeper insights into customer journeys through CRM, data, and AI
- None.
By deploying Salesforce Service Cloud, EVPassport strengthens its customer experience strategy, enabling the company to deliver personalized, enhanced, and efficient service and support to its enterprise and commercial business customers and electric vehicle drivers. Today’s news strengthens EVPassport’s position as the leading EV charging network leader for unparalleled customer satisfaction, loyalty, and reliability.
“With Salesforce, we found a strategic partner that genuinely understands the unique aspects of our driver experience and upholds a customer-first mindset,” said Hooman Shahidi, co-founder and CEO of EVPassport. “As we build the mobility experience of tomorrow, it’s essential that we have the best partners in place with the scale and power required to elevate our customer experience to the next level of excellence with our network. We are proud to take this exciting leap by investing in Salesforce, the most innovative customer service solution, to meet the evolving needs of our customers, sites, and communities for years to come and exceed their expectations.”
Salesforce's Service Cloud platform streamlines EVPassport's customer experience operations, enabling the company to gain deeper insights into each driver's journey and ultimately deliver a seamless, personalized user experience. Service Cloud provides purpose-built functionality, data models, and applications designed to delight EVPassport customers and accelerate time to value.
Shahidi added, “By harnessing the power of CRM, data, and AI, EVPassport gains a more complete view of its customers, enabling our support agents to form even deeper customer connections and improve productivity.”
About EVPassport LLC
EVPassport LLC is the Nation’s most reliable EV Charging Network. The company was founded by a team of leaders across technologies, enterprise software, and financial services. Together, the founding team represents experience from companies like X, Oracle, Salesforce, Booz Allen, and the White House. EVPassport is the technological evolution of EV charging software and hardware for forward-thinking companies worldwide that place a high value on the satisfaction of their customers. EVPassport is based in
Stay Connected with Hooman Shahidi:
Follow him on X: https://x.com/hoomanxshahidi
Connect with him on LinkedIn: https://www.linkedin.com/in/hoomanevpassport
Follow him on Instagram: https://www.instagram.com/hoomanxshahidi
Stay Connected with EVPassport:
Follow us on X: https://x.com/evpassport
Follow us on LinkedIn: https://www.linkedin.com/company/evpassport
Follow us on Instagram: https://www.instagram.com/evpassport
View source version on businesswire.com: https://www.businesswire.com/news/home/20241008485206/en/
Ashley Crutchfield
Head of Marketing and Communications
EVPassport
acrutchfield@evpassport.com
Source: EVPassport
FAQ
What is EVPassport's recent announcement regarding Salesforce (CRM)?
How will the Salesforce Service Cloud deployment benefit EVPassport's customers?
What advantages does EVPassport gain from implementing Salesforce Service Cloud?
Who commented on the partnership between EVPassport and Salesforce (CRM)?
