Deloitte Digital Enhances DigitalMIX Platform With Salesforce to Drive Productivity and Improve Customer Experiences

Rhea-AI Summary

Deloitte Digital collaborates with Salesforce to integrate Einstein into DigitalMIX, offering automation and personalization opportunities. The integration will enhance B2B businesses with predictive analytics, generative AI, and visualization, driving productivity, revenue growth, and customer relationships. Sales teams can generate content and visualizations, service agents benefit from knowledge sharing, and marketers can personalize experiences. The integration will streamline AI adoption and improve customer satisfaction. Deloitte Digital returns to Dreamforce 2023, focusing on Trustworthy AI™ for CRM.

Positive

• The integration of Einstein into DigitalMIX will drive productivity, revenue growth, and customer relationships.
• Sales teams can generate content and visualizations, service agents benefit from knowledge sharing, and marketers can personalize experiences.
• The integration will streamline AI adoption and improve customer satisfaction.

Negative

• None.

DigitalMIX with Salesforce Einstein helps clients jump start their AI journey

NEW YORK, Sept. 12, 2023 /PRNewswire/ -- Deloitte Digital today announced a collaboration with Salesforce to integrate Einstein, Salesforce's AI technology, into Deloitte's DigitalMIX platform, creating new opportunities for automation, personalization, and analytics across sales, service, marketing and the back-office. The new integration will unlock a range of capabilities, including predictive analytics, generative AI, and visualization to help empower B2B businesses to make employees more productive, drive faster revenue growth, and deepen customer relationships.

DigitalMIX provides a suite of scalable, pre-configured solutions for multi-cloud finance implementations. DigitalMIX's approach combines technology and industry-specific expertise to seamlessly integrate leading cloud native platforms. Deloitte Digital tailors its DigitalMIX solution to each client's unique needs while integrating leading cloud-native platforms across front, middle and back-office functions. The inclusion of Salesforce Einstein will build upon other Salesforce products and the DigitalMIX solution including Sales Cloud, Service Cloud, Marketing Cloud and others.

"This is an exciting time to be part of the digital transformation and Salesforce ecosystem. Innovation, disruption, and the creation of unique experiences have become non-negotiable imperatives for companies across all industries and sectors, regardless of their size and business model," said Harry Datwani, U.S.  Salesforce Alliance Partner lead, Deloitte Digital. "By combining the power of Einstein with DigitalMIX, clients can accelerate their AI Journey and path to value in a Trustworthy manner."

The integration of DigitalMIX and Einstein will propel businesses to new heights by enabling precise and personalized marketing campaigns, reducing costs, and enhancing service efficiency. Sales and service representatives will benefit from an improved experience, resulting in increased customer satisfaction. This integration will also streamline implementation to help clients adopt AI more rapidly.

The integration will help sales teams automatically generate content for emails, follow-ups and meetings, while providing valuable visualizations and predictive analytics. It will also provide service agents with proactive knowledge sharing, content generation for effective calls, and task summarization for efficient follow-ups. The technology will also enable marketers to personalize experiences at scale and boost productivity through streamlined campaign generation.

"Sales, service and marketing teams across industries are under pressure to meet customer expectations and deliver personalized experiences, while also creating efficient and productive workflows," said Susan Emerson, senior vice president, Global GTM and Industry – Analytics and AI at Salesforce. "By integrating Einstein with Deloitte Digital's DigitalMIX platform, we are helping our customers accelerate their adoption of AI — allowing them to maximize automation, personalization and analytics to drive actionable business outcomes."

Deloitte Digital returns to Dreamforce 2023, Sept. 12-14. As a Pioneer Sponsor Deloitte Digital will provide three days of hands-on learning, insightful sessions, and meaningful collaboration focused on AI + Data + CRM. Prompted by the extraordinary potential of Data and AI, this year at Dreamforce Deloitte Digital will focus on Trustworthy AI™ for CRM, enabling clients to seize the competitive edge with confidence. Together with Salesforce, Deloitte Digital helps customers harness the power of AI for CRM responsibly and ethically.

Deloitte Digital combines consulting and creativity to solve new problems with new ideas and unlock growth across the entire customer experience. By uniting leading digital and creative capabilities with the deep industry knowledge and experience Deloitte is known for, we help clients tackle their biggest challenges. New challenges are arriving faster than ever before and we're using creativity, purpose, and technology as our solution to power modern business transformation. Alongside all of Deloitte, we foster the connections necessary to shape a better future for our clients, culture, society and the planet. Visit https://www.deloittedigital.com/us/en.html or follow Deloitte Digital on LinkedIn, Twitter, or Instagram to learn more.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit https://www.salesforce.com, or call 1-800-NO-SOFTWARE.

About Deloitte
Deloitte provides industry-leading audit, consulting, tax, and advisory services to many of the world's most admired brands, including nearly 90% of the Fortune 500® and more than 8,500 U.S.-based private companies. At Deloitte, we strive to live our purpose of making an impact that matters by creating trust and confidence in a more equitable society. We leverage our unique blend of business acumen, command of technology, and strategic technology alliances to advise our clients across industries as they build their future.  Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Bringing more than 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte's approximately 457,000 people worldwide connect for impact at www.deloitte.com.

Salesforce and others are among the trademarks of Salesforce Inc.

Salesforce, Salesforce Einstein, Sales Cloud, Service Cloud, Marketing Cloud and others are among the trademarks of salesforce.com, inc. Any unreleased services or features referenced here are not currently available and may not be delivered on time or at all. Customers should make their purchase decisions based upon features that are currently available.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

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SOURCE Deloitte Digital