Salesforce, Inc. - CRM STOCK NEWS

Fisher & Paykel has chosen Salesforce Agentforce to enhance its global customer support operations. The luxury appliance manufacturer will deploy autonomous AI agents to handle routine tasks like answering FAQs and scheduling service appointments, allowing human agents to focus on higher-value activities. The implementation has shown significant results, including a 206% increase in unique email opens and 112% increase in unique clicks in 2023. The system integrates with Data Cloud, Marketing Cloud, and Service Cloud, reducing service rep training time by 76%. The AI agents can proactively monitor appliance performance, diagnose issues, and coordinate service appointments, providing 24/7 customer support.

Salesforce (NYSE: CRM) has announced it will release its third quarter fiscal year 2025 financial results on Tuesday, December 3, 2024, after market close. The company will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss the results with the investment community. A live webcast and replay will be available on the Salesforce Investor Relations website.

Salesforce (NYSE: CRM) announced the general availability of Agentforce, a new AI platform layer enabling companies to build and deploy autonomous AI agents. Unlike traditional chatbots, these agents can independently make decisions and take actions across business functions.

The platform includes Agent Builder for customization and the Agentforce Service Agent for customer support. Built on Salesforce's platform, it integrates with existing tools like Data Cloud, Slack, and MuleSoft. Companies like OpenTable, Saks, and Wiley are already using Agentforce, with Wiley reporting a 40% increase in case resolution.

Starboard Value LP, an investment adviser, announced that its CEO Jeffrey Smith presented at the 2024 Active-Passive Investor Summit. The presentation highlighted value creation opportunities at three companies: Kenvue Inc. (NYSE: KVUE), Pfizer Inc. (NYSE: PFE), and Salesforce Inc. (NYSE: CRM).

The full presentation and individual company presentations are available on Starboard's website. Starboard Value LP focuses on investing in deeply undervalued companies and actively engages with management teams and boards to unlock shareholder value.

EVPassport, a global EV charging network, has expanded its relationship with Salesforce by deploying Salesforce Service Cloud to enhance customer experience. This move aims to strengthen EVPassport's position as a leading EV charging network for customer satisfaction, loyalty, and reliability.

The implementation of Service Cloud will enable EVPassport to deliver personalized, enhanced, and efficient service to its enterprise and commercial business customers, as well as electric vehicle drivers. By leveraging CRM, data, and AI, EVPassport will gain deeper insights into each driver's journey, allowing for a more seamless and personalized user experience.

Hooman Shahidi, co-founder and CEO of EVPassport, emphasized the importance of partnering with Salesforce to build the mobility experience of tomorrow and meet the evolving needs of customers, sites, and communities.

Salesforce (NYSE: CRM) and NVIDIA have announced a strategic collaboration to develop advanced AI capabilities for enterprises. The partnership aims to combine NVIDIA's AI platform with Salesforce's Platform and Agentforce to deliver optimized predictive and generative AI workflows. Key aspects include:

1. Development of autonomous agent and interactive avatar experiences
2. Enhancement of AI capabilities in Salesforce Data Cloud
3. Creation of AI-powered avatars using NVIDIA ACE and Agentforce
4. Expected deployment of billions of Agentforce Agents in coming years

The collaboration focuses on improving customer and employee interactions, offering real-time solutions, and enhancing productivity across various business functions. Use cases include crisis management, real-time weather impact for travel and logistics, and live event management.

CloudBees, a leading software development platform, has announced significant milestones at DevOps World Virtual 2024. The company has surpassed $150 million in annual recurring revenue and achieved profitability. With over 500,000 developers using its products, CloudBees serves 500+ of the world's largest companies across various sectors. Under new CEO Anuj Kapur, CloudBees has strengthened its leadership team, launched a new SaaS DevSecOps platform, and acquired Launchable to boost GenAI efforts. The company is positioning itself for growth in the global hybrid cloud market, expected to reach $145 billion by 2026. CloudBees continues to innovate, focusing on scale, resiliency, and developer experience, as it aims to empower enterprises in their technology transformation journey.

Salesforce (NYSE: CRM) and Google Cloud have expanded their partnership to create Salesforce Agentforce Agents, enabling secure collaboration across Salesforce Customer 360 and Google Workspace apps. This integration allows customers to deploy autonomous AI agents that can work seamlessly in daily applications, backed by robust privacy protections. The Agentforce and Google Workspace interactions will be generally available later this year.

Key features include:

• Integration with Google BigQuery for data-driven actions
• AI-powered Sales Development Representative (SDR) Agent
• Ability to generate Google Slides and Docs from templates
• Secure data transfer between Gmail, Docs, and Salesforce
• Grounding AI agents with data from both platforms for increased accuracy

Salesforce (NYSE: CRM) has expanded its partnership with luxury retailer Saks Fifth Avenue to enhance the customer experience across Saks.com and physical stores. The collaboration leverages Salesforce's Customer 360 apps, Data Cloud, and Agentforce to create personalized and connected shopping experiences. Saks aims to match its high-quality in-store experience with online shopping using AI-powered technologies.

Key implementations include:

• Commerce Cloud for seamless fulfillment and inventory management
• Data Cloud for unified customer profiles
• Agentforce for AI-driven customer support
• Slack for enhanced employee collaboration

This partnership aims to revolutionize luxury retail by meeting evolving consumer demands and fostering deeper customer relationships.