Salesforce, Inc. - CRM STOCK NEWS

Salesforce (NYSE: CRM) announced an expanded partnership with the Adecco Group to transform their recruitment processes using AI technology. The collaboration centers on implementing Agentforce, Salesforce's AI system, and Data Cloud to handle Adecco's massive volume of 300 million annual resumes more efficiently.

The integration will enable 24/7 candidate engagement, automated resume reviewing, and intelligent job matching, allowing human recruiters to focus on relationship building and personalized interactions. Data Cloud will unify information from Adecco's 40+ systems, while potential Slack integration is being explored to deploy Agentforce in the workflow. The initiative aims to improve fill rates, reduce time-to-fill metrics, and enhance overall customer experience.

Vivint, an NRG company and leading provider of smart home and security solutions, announced it is leveraging Salesforce's Agentforce to enhance its customer service. Agentforce will provide 24/7 autonomous support, handling routine requests like troubleshooting common device errors, allowing human agents to focus on complex issues. Vivint, a long-time Salesforce customer, serves over two million customers with an average of 14 smart home devices per household. The integration aims to improve customer experience by offering more efficient and relevant support. If Agentforce cannot resolve an issue within a predefined number of steps, it will transfer the case to a human agent. David Porter, COO of Vivint, stated that Agentforce has made an immediate positive impact on their customer service. Adam Evans, EVP & GM of Salesforce AI, highlighted that AI agents enhance customer experiences and drive business growth. Vivint has received over 400 patents for its smart home products and features.

Salesforce (NYSE: CRM) has announced that its board of directors has approved a quarterly cash dividend of $0.40 per share. The dividend will be distributed to shareholders who are registered as stockholders of record by December 18, 2024, with the payment scheduled for January 9, 2025.

Salesforce reported record-breaking Cyber Week 2024 (Nov. 26 - Dec. 2) results, with global online sales reaching $314.9 billion, up 6% year-over-year, while U.S. sales hit $76 billion, up 7%. Black Friday emerged as the strongest shopping day, generating $74.4 billion globally.

Key highlights include: AI and agents influenced $60 billion in sales through personalized recommendations and support; mobile devices drove 70% of orders, accounting for $220 billion globally; and retailers using AI saw a 2% higher conversion rate. Average discount rates were 26% globally and 28% in the U.S., both slightly down from last year. Social commerce generated 19% of Cyber Week sales through platforms like TikTok Shop and Instagram.

Salesforce (CRM) reported strong Q3 FY25 results with revenue reaching $9.44 billion, up 8% year-over-year. The company achieved a GAAP operating margin of 20.0% and non-GAAP operating margin of 33.1%. Third quarter GAAP diluted earnings per share was $1.58, while non-GAAP EPS reached $2.41.

Notable financial metrics include operating cash flow of $1.98 billion (up 29% Y/Y) and free cash flow of $1.78 billion (up 30% Y/Y). The company returned $1.6 billion to stockholders through share repurchases and dividends. Looking ahead, Salesforce raised its FY25 revenue guidance to $37.8-$38.0 billion, representing 8-9% growth, and increased its operating cash flow growth guidance to 24-26% Y/Y.

Salesforce (NYSE: CRM) has granted equity awards under its 2014 Inducement Equity Incentive Plan to employees from recently acquired companies. The company distributed a total of 90,643 restricted stock units (RSUs) to 55 employees from Tenyx, PredictSpring, and Zoomin. The RSUs will vest over four years, with 25% vesting after the first year and the remaining balance vesting quarterly in 12 equal installments, contingent on continued employment. All recipients are non-executive employees.

Salesforce (NYSE: CRM) has unveiled Agentforce Testing Center, a pioneering AI agent lifecycle management toolset for testing autonomous AI agents at scale. The solution enables teams to test Agentforce using synthetically generated data in secure environments, ensuring accurate responses and comprehensive monitoring.

Key features include AI-generated tests that can auto-generate hundreds of synthetic interactions, Data Cloud Sandboxes for safe testing environments, and enhanced monitoring capabilities through Agentforce Analytics and Utterance Analysis. The platform also offers transparent usage monitoring via Digital Wallet for complete visibility into consumption across the AI development lifecycle.

Fisher & Paykel has chosen Salesforce Agentforce to enhance its global customer support operations. The luxury appliance manufacturer will deploy autonomous AI agents to handle routine tasks like answering FAQs and scheduling service appointments, allowing human agents to focus on higher-value activities. The implementation has shown significant results, including a 206% increase in unique email opens and 112% increase in unique clicks in 2023. The system integrates with Data Cloud, Marketing Cloud, and Service Cloud, reducing service rep training time by 76%. The AI agents can proactively monitor appliance performance, diagnose issues, and coordinate service appointments, providing 24/7 customer support.

Salesforce (NYSE: CRM) has announced it will release its third quarter fiscal year 2025 financial results on Tuesday, December 3, 2024, after market close. The company will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss the results with the investment community. A live webcast and replay will be available on the Salesforce Investor Relations website.