RUCKUS Networks Launches AI-Driven Solutions for Hospitality

Rhea-AI Summary

CommScope (NASDAQ: COMM) launches new RUCKUS Networks suite for the hospitality industry, featuring AI-driven solutions to enhance brand loyalty, operational efficiency, and sustainability. The suite includes Wi-Fi 7, IoT solutions, and cloud-based management for personalized guest experiences.

Positive

• CommScope introduces a new suite of RUCKUS Networks solutions tailored for the hospitality industry.
• The suite focuses on driving operational efficiency, sustainability, and brand loyalty for hotels and resorts.
• RUCKUS Networks offers AI-driven Wi-Fi 7 solutions, cloud-based management, and personalized guest experiences.
• The suite aims to improve IT efficiency, reduce network disruptions, and enhance guest satisfaction.
• Features include identity-based differentiated experiences, brand compliance, and industry-aligned license management.
• Customer testimonials highlight significant improvements in IT efficiency, guest satisfaction, and incident handling costs.
• The suite includes solutions like RUCKUS One Hospitality Edition, RUCKUS Wi-Fi 7, RUCKUS AI, Hospitality Gateway, and RUCKUS IoT Suite.
• CommScope's SVP emphasizes the suite's focus on improving brand loyalty and operational efficiency in the hospitality industry.

Negative

• None.

New RUCKUS suite provides turn-key AI, Wi-Fi 7, and IoT solutions tailored to strengthen brand loyalty while increasing operational efficiencies and sustainability for the hospitality industry

CLAREMONT, N.C.--(BUSINESS WIRE)-- CommScope (NASDAQ: COMM), a global leader in network connectivity, today announced the immediate availability of a new suite of RUCKUS Networks solutions designed specifically to drive operational efficiency, sustainability and brand loyalty for the hospitality industry.

The turn-key suite builds on RUCKUS Networks’ worldwide leadership in hotel Wi-Fi®—offering solutions that work in harmony to deliver personalized and elevated guest experiences across hospitality brands and locations. It features the latest AI-driven Wi-Fi 7 solutions for providing the latest high-performance services, and simplifies technology deployment at scale, using AI-driven cloud-based management and assurance to drive operational efficiency across owners, service providers, integrators, and IT managers at properties.

“Loews Hotels is a family-owned brand of 26 luxury hotels and resorts that’s obsessed with delivering the most amazing experience to every guest,” stated Clayton Melson, Senior Communications Manager, Loews Hotels at Universal Orlando. “We’re continuously optimizing our network using recommendations made by RUCKUS AI. We’ve deployed AI-driven RUCKUS wired and Wi-Fi solutions throughout our properties to tailor each guest's connectivity experience to perfection. With RUCKUS AI, we’ve significantly improved our IT efficiency by reducing mean time to identification (MTTI) by 80% and mean time to resolution (MTTR) by 70%. From proactive network management to personalized bandwidth allocation, our AI-driven approach ensures that every guest is delighted."

The suite delivers the purpose-built features that are specific to the hospitality industry and tailored to the needs of the various hospitality stakeholders including:

• Identity-based differentiated experiences: Depending on their loyalty level as per the property management system (PMS), a guest could be offered certain rewards or benefits without any extra charge, i.e., premium Wi-Fi connectivity for specified status or higher-level guests.
• Brand Compliance RUCKUS One™ Hospitality Edition provides a suite of features that deliver 360-degree brand report cards covering brand specific policy compliance, network health and guest experience.
• Industry-aligned License Management: Ownership and on-going management of licenses as it relates to the industry. Licenses are owned by property/ownership groups. Licenses are handled accordingly when property/ownership group change brand and/or LSP/Integrators.

“We are proud that our customer complaints around Wi-Fi disruptions have reduced by 90% since relying on RUCKUS AI. Praise and formal surveys indicate an overall increase in guest satisfaction around excellent Wi-Fi connectivity across our entire property throughout guests' stays,” noted Miguel Fonseca, IT Systems Manager, Royal Garden Hotel. He further added, “With RUCKUS AI, approximate calculation suggests that our cost to handle an incident has reduced by 75%. RUCKUS AI offers us recommendations to continuously optimize our network, something we used to do on an ad-hoc basis. RUCKUS AI has truly enabled us to deliver a ROYAL experience.”

Joseph Martin, Vice President, Product Management for Single Digits Inc., commented, "RUCKUS Solutions have empowered us to provide innovative services that delight hotel guests and enhance their brand loyalty. The hospitality-focused RUCKUS AI platform has given us detailed visibility, with a primary goal of ensuring amazing guest experiences across all managed properties while also streamlining our operations. In numerous instances, RUCKUS’s AI technology has enabled us to proactively address issues, eliminating the necessity for helpdesk tickets."

The RUCKUS Networks hospitality suite features the following solutions:

• RUCKUS One Hospitality Edition: AI-driven, Converged Network Assurance and Business Intelligence platform tailored to the hospitality industry that helps to drive global brand standards and increase brand loyalty. For example, when guests are greeted with a room set to their portfolio preferences, it results in increased brand loyalty.
• RUCKUS® Wi-Fi 7 Solutions: including the high-performance R770 Access Point and the new R670 Access Point—RUCKUS’ first AI driven Wi-Fi 7 AP for mainstream deployments.
• RUCKUS AI™: delivering robust service assurance for IT and business intelligence to hospitality organizations.
• Hospitality Gateway by RUCKUS Networks: WAN gateway enabling simple and affordable deployment of a unified hospitality services solution—delivering features that maximize revenue, increase guest loyalty, provide actionable user information, and improve property-wide employee efficiency.
• RUCKUS IoT Suite: empowering the hospitality industry to deliver exceptional guest experiences, improve operational efficiency, enhance staff productivity, safety and security and thus remain competitive in a rapidly evolving market.

“The RUCKUS suite of hospitality solutions is purpose driven to meet two of the biggest needs in the hospitality industry: improving brand loyalty and operational efficiency,” stated Bart Giordano, SVP and president, Networking, Intelligent Cellular & Security Solutions, CommScope. “We’ve leveraged AI, Wi-Fi 7, and our proven cloud-native network management and assurance solutions to make it easier than ever to deliver amazing guest experiences; scale that experience across services, brands, and locations; and create new efficiencies that span the entire value delivery chain. In other words, it’s never been easier or more cost-effective to deliver and maintain the best digital hospitality experiences.”

For more information on the RUCKUS Networks suite of solutions for hospitality, please visit the RUCKUS Networks website.

CommScope and the CommScope logo are registered trademarks of CommScope and/or its affiliates in the U.S. and other countries. For additional trademark information see https://www.commscope.com/trademarks. Wi-Fi and Wi-Fi 7 are trademarks of the Wi-Fi Alliance. All product names, trademarks and registered trademarks are property of their respective owners.

About CommScope:

CommScope (NASDAQ: COMM) is pushing the boundaries of technology to create the world’s most advanced wired and wireless networks. Our global team of employees, innovators and technologists empower customers to anticipate what’s next and invent what’s possible. Discover more at www.commscope.com.

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This press release includes forward-looking statements that are based on information currently available to management, management’s beliefs, as well as on a number of assumptions concerning future events. Forward-looking statements are not a guarantee of performance and are subject to a number of uncertainties and other factors, which could cause the actual results to differ materially from those currently expected. In providing forward-looking statements, the company does not intend, and is not undertaking any obligation or duty, to update these statements as a result of new information, future events or otherwise.

Source: CommScope

View source version on businesswire.com: https://www.businesswire.com/news/home/20240416106607/en/

News Media Contact:

Luke Hamer

Luke.Hamer@commscope.com

Financial Contact:

Massimo Disabato, CommScope

Massimo.Disabato@commscope.com

Source: CommScope

FAQ

What is the ticker symbol for CommScope?

The ticker symbol for CommScope is NASDAQ: COMM.

What are the key features of the new RUCKUS Networks suite for the hospitality industry?

The key features include AI-driven Wi-Fi 7 solutions, cloud-based management, personalized guest experiences, identity-based differentiated experiences, brand compliance, and industry-aligned license management.

How has RUCKUS AI helped Loews Hotels improve their network efficiency?

RUCKUS AI has reduced mean time to identification (MTTI) by 80% and mean time to resolution (MTTR) by 70% for Loews Hotels, significantly improving their IT efficiency.

What benefits has Royal Garden Hotel seen from using RUCKUS AI?

Royal Garden Hotel has experienced a 90% reduction in customer complaints around Wi-Fi disruptions, increased guest satisfaction, and a 75% decrease in incident handling costs by using RUCKUS AI.

What solutions are included in the RUCKUS Networks hospitality suite?

The suite includes RUCKUS One Hospitality Edition, RUCKUS Wi-Fi 7 Solutions, RUCKUS AI, Hospitality Gateway, and RUCKUS IoT Suite.

What is the main focus of the RUCKUS suite of hospitality solutions according to Bart Giordano?

Bart Giordano highlights that the main focus of the RUCKUS suite is to improve brand loyalty and operational efficiency in the hospitality industry.