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CommScope to Deploy its Cloud-based ECO Service Management Platform for TELUS

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CommScope announced its partnership with TELUS to provide the ECO Service Management Platform, enhancing management of TELUS's consumer premises equipment (CPE). The platform will automate device management, allowing TELUS to remotely upgrade firmware and improve operational efficiency. With over 80 million CPE devices under its management, CommScope aims to simplify and optimize lifecycle management, enhancing customer experience and reducing operational costs for TELUS. TELUS anticipates improved service quality and reduced service calls as a result of this collaboration.

Positive
  • CommScope's ECO Platform will enhance TELUS's customer experience and operational efficiency.
  • The partnership allows TELUS to remotely upgrade firmware and manage CPE devices more effectively.
  • Approximately 80 million CPE devices are already managed by CommScope's ECO Platform, showcasing its scalability and reliability.
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—Enables the Canadian service provider to improve its user experience—

HICKORY, N.C.--(BUSINESS WIRE)-- CommScope, a global leader in home network solutions, announced today it will provide TELUS, one of Canada’s leading service providers, with its cloud-based ECO Service Management Platform to manage its next generation connected home consumer premises equipment (CPE).

The ECO Platform will provide TELUS with the ability to automate the management and control of CommScope and third-party CPE devices.

“With CommScope’s extensive experience in management system software, the ECO Platform will simplify and optimize the lifecycle management of our deployed CPE devices,” said Tim Fell, Vice President, Video and Broadband Services, TELUS. “This innovative platform will also allow us to improve the customer experience and create new efficiencies that will reduce our overall operating costs, thus providing quality customer service that our subscribers expect from us.”

By using the ECO Platform, TELUS will also be able to remotely upgrade firmware and applications, as well as deploy new features and services.

TELUS will be able to manage its connected CPE devices with greater operational efficiency using advanced protocols supported by the ECO Platform such as USP/TR-369. It also provides TELUS with vital services including:

  • Secure auto-provisioning, management, and support of subscribers’ devices and services.
  • Service quality monitoring of CPE and subscriber broadband, and home network services.

“With more than 15 years of experience, CommScope is one of the global leaders in service management technology,” said Charles Cheevers, Chief Technology Officer, Home Networks, CommScope. “Not only will TELUS be able to better serve its subscribers, but the ECO Platform will help the service provider reduce unnecessary service calls and truck rolls.”

To date, CommScope has approximately 80 million CPE devices already under this platform’s management worldwide.

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About CommScope:

CommScope (NASDAQ: COMM) is pushing the boundaries of technology to create the world’s most advanced wired and wireless networks. Our global team of employees, innovators and technologists empower customers to anticipate what’s next and invent what’s possible. Discover more at www.commscope.com.

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This press release includes forward-looking statements that are based on information currently available to management, management’s beliefs, as well as on a number of assumptions concerning future events. Forward-looking statements are not a guarantee of performance and are subject to a number of uncertainties and other factors, which could cause the actual results to differ materially from those currently expected. In providing forward-looking statements, the company does not intend, and is not undertaking any obligation or duty, to update these statements as a result of new information, future events or otherwise.

Source: CommScope

News Media Contacts:

Joseph P. Depa III, CommScope

+1 828-431-9803 or publicrelations@commscope.com

Financial Contact:

Michael McCloskey, CommScope

+1-828-431-9874

Source: CommScope

FAQ

What is the purpose of the ECO Service Management Platform provided by CommScope to TELUS?

The ECO Service Management Platform improves the management of TELUS's connected home consumer premises equipment (CPE) by automating device management and enhancing customer experience.

How many CPE devices does CommScope manage with the ECO Platform?

CommScope manages approximately 80 million CPE devices worldwide with the ECO Platform.

What are the benefits of TELUS using the ECO Platform?

Benefits include improved operational efficiency, ability to remotely upgrade firmware, reduced operating costs, and enhanced customer service.

When was the partnership between CommScope and TELUS announced?

The partnership was announced on March 29, 2022.

What support does the ECO Platform provide to TELUS?

The ECO Platform supports secure auto-provisioning, management, service quality monitoring of CPE and subscriber broadband, and home network services.

CommScope Holding Company, Inc.

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